Mobile Wok
Quick info
About Mobile Wok
Mobile Wok is a Chinese takeaway in Seaham, United Kingdom, that takes orders by phone and works on a walk-in basis. Its munch box puts chips, ribs, chicken, curry sauce and crackers together in a single order, so one choice covers a whole spread of items. Lemon Chicken and chow mien are listed on the menu as well, for anyone who would rather order a single Chinese dish than the box.
Good to know
- ReservationsWalk-in only
Reviews
What reviewers say
Reviewers most often mention rude phone order handler, late, cold delivery, salty chow mein and polite delivery driver.
What reviewers say
Reviewers most often mention rude phone order handler, late, cold delivery, salty chow mein and polite delivery driver.
Customer Review Summary
Phone ordering draws the sharpest criticism, with three reviewers describing a call handler who shouted at them over a basic order, one calling it out of character compared with the lovely lady who used to answer. Food complaints come close behind. One reviewer says the chow mien was like eating a bowl of salt, and another found a delivered munch box with no rice or noodles, just chips, a few ribs, chicken, curry sauce and very salty crackers. A third describes dried-up pork they could not eat. Reviewers also report food arriving cold and being told to warm it up, and one who phoned about the inedible chow mien was offered no replacement, refund or apology. A long-time customer says they have never had an issue with the food and gives it five stars, and two others praise the food arriving piping hot and tasty. Delivery drivers are described as polite, from a young lady to a gentleman who brought the food.
Customer Review Summary
Phone ordering draws the sharpest criticism, with three reviewers describing a call handler who shouted at them over a basic order, one calling it out of character compared with the lovely lady who used to answer. Food complaints come close behind. One reviewer says the chow mien was like eating a bowl of salt, and another found a delivered munch box with no rice or noodles, just chips, a few ribs, chicken, curry sauce and very salty crackers. A third describes dried-up pork they could not eat. Reviewers also report food arriving cold and being told to warm it up, and one who phoned about the inedible chow mien was offered no replacement, refund or apology. A long-time customer says they have never had an issue with the food and gives it five stars, and two others praise the food arriving piping hot and tasty. Delivery drivers are described as polite, from a young lady to a gentleman who brought the food.
Featured reviews
- Google user
“What lovely polite gentleman that delivered our food tonight.”
- Google user
“Was looking forward for Chinese it came 25 minutes late freezing cold so rang up all we got was warm it up we are really busy lucky I'm not well as I would of drove to there shop and chucked the crap at them”
- Google user
“Order took over an hour yo arrive. Not 45 minutes as advise. Have had food from here before which wad ok. This time it was totally inedible. It was absolutely disgusting. Meat dried up and old. Didn't even taste like pork. So God knows what it was. Even the dog wouldn't eat it. Took it down for the seagulls and they left it. Never will order from here again.”
- Google user
“Placed order for home delivery. Order arrived by a polite young lady. Food arrived piping hot and very tasty.”
- Google user
“Awful awful service. Extremely rude person on the phone tonight. It's unusual for this place but I think it means we won't be ordering from there for a while. Shouting at the customer on the phone because you don't understand a very basic order is not right. Whoever runs mobile wok, I strongly advise you get rid of tonights call handler, and return to the lovely lady who's been there in the past.”
Location
Chinese Restaurants near Mobile Wok
- Ming Garden3.5623 mi
free spring rolls, salt and pepper chips, pancake rolls
- Hong Kong Wok3.81214 mi£10–40
special chop suey, king prawn noodles, ribs
- Fountain Garden4.22444.4 mi£1–20
duck tray, house special in garlic sauce, free prawn crackers
| Place | Rating | Distance | Price | Mentioned in reviews |
|---|---|---|---|---|
| Mobile Wok | 3.459 | — | — | rude phone order handler, late, cold delivery, salty chow mein |
| Ming Garden | 3.562 | 3 mi | — | free spring rolls, salt and pepper chips, pancake rolls |
| Hong Kong Wok | 3.8121 | 4 mi | £10–40 | special chop suey, king prawn noodles, ribs |
| Fountain Garden | 4.2244 | 4.4 mi | £1–20 | duck tray, house special in garlic sauce, free prawn crackers |
The 3 nearest chinese restaurants by distance. Ratings, hours and review terms come from public business profiles.
