Eccleston Arms

Featured reviews

• I

  Ian Dunn

  ·2 months ago

  “Booked a meal for 11 adults and 3 children for my wife’s retirement on a Sat at 6.00pm. We didn’t want anything too formal and were allocated seating in the Library room, whilst not exclusively for our party it was intimate enough and we were not inconvenienced by a few diners in the same room and hopefully they were not inconvenienced by our party 😃, a perfectly good setting. We ate from the main menu, starters, mains and puds and all the dishes were tasty, well presented and good sized portions, excellent value, we all enjoyed our food and the kids £10 3 course menu was also very good value. No complaints with the drinks and again reasonable prices. Finally all the staff we interacted with were friendly and helpful, nothing too much trouble but a special mention for Joe who primarily looked after us to ensure we had a very enjoyable and trouble free early evening, thank you Joe a credit to the company. All in all we thoroughly enjoyed the surroundings, food and drinks and service, ( including all the pre booking arrangements with Clare and Anne) we were not disappointed in what was our first visit to the establishment and I am sure it won’t be our last. Thanks to all at the Eccleston Arms.👏🏼 Ian & Debbie Dunn”

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• A

  Ange Loughran

  ·2 months ago

  “We stayed at the Eccleston Arms over the weekend of 17 July, travelling all the way from Spain to attend an event being held at the hotel, and what a great choice it turned out to be. From the moment we arrived, we were made to feel welcome by the lovely Anne on reception, who checked us in with a smile. We stayed in Room 7, which was spotlessly clean and perfectly adequate for a weekend stay. We happened to visit during an exceptional heatwave, so air conditioning and a mini fridge would have been amazing, although to be fair neither are advertised, so this certainly wasn’t a criticism. We ate in the restaurant on our first evening and were looked after by Clare, who is an absolute superstar. Manager, host, waitress, problem solver… she seemed to do it all effortlessly. My daughter is vegetarian and we both have nut allergies, and Clare was incredibly knowledgeable, reassuring and helpful. The food was fresh, delicious and honestly far exceeded our expectations. We were expecting typical UK pub food, but this was on another level. The only thing we noticed, and this is purely from the perspective of being restaurant owners ourselves, was that there were quite a few younger bar staff who could have been a little more proactive. It would have really helped Clare if they had been clearing tables, putting chairs back and checking whether guests wanted another drink. It certainly didn’t spoil our experience, but it was something that stood out. Breakfast the following morning was included and once again Clare looked after us. She even let us know they had vegetarian sausages available, which made my daughter’s day. Then Ste, the chef, came out for a chat. We ended up having such a laugh with both of them. I honestly don’t know how they manage to be so upbeat and full of energy first thing in the morning, but they gave us the best possible start to the day. Later we attended the event, which included an all-you-can-drink brunch. Anne kept the drinks flowing all afternoon and Anthony was another member of staff who clearly loves what he does. Everyone genuinely seemed happy to be at work, which says a lot about the company culture and really enhances the customer experience. Our room was serviced by Rhianna (or Rhiannon, apologies if I’ve remembered the name incorrectly), who was another cheerful, energetic and incredibly thorough member of the team, despite working in the unbearable heat. Before we left, Clare helped us with our overloaded bags, Ste cooked us a fantastic Sunday roast, we had more laughs with him, and he even offered to carry our luggage to the car. Service like that can’t be taught, it comes from people who genuinely care. A quick 20-minute Uber ride had us back at the airport, rounding off a brilliant weekend. A huge thank you to everyone at the Eccleston Arms. Fantastic food, genuinely wonderful staff and a great location. We wouldn’t hesitate to stay again.”

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• G

  Grace

  ·4 months ago

  “Used to go here a lot over the years as food was great, and music was great, the manager was lovely. But since coming this year the food is over priced and not worth the prices. Was left once with no food after taking our order and paying for it. The fish made my friend sick. People who bring their dogs, leave them isolated and ignored, to which they get restless and want to go out and make noise, but ignored by so called 'owners' so shouldn't really bring dogs in, just my opinion when they're not well looked after.”

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• L

  Lauren Barker

  ·6 months ago

  “We had such a lovely stay at Eccleston Arms. The whole place feels really welcoming and comfortable, and the rooms are beautiful — clean, cosy, and finished to such a high standard. The food was gorgeous and everything just felt easy and enjoyable from start to finish. A special mention to Cath, who really made our stay. She was so friendly and attentive and couldn’t do enough for us — it made such a difference and felt really personal. We’ll definitely be back, such a lovely place to stay 🤍”

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• P

  Pam Kaur-Brooks

  ·6 months ago

  “Food is amazing, the food was full of flavour. Large portions. Pleasant staff. Cosy atmosphere. Only let down was we were not informed that the kitchen closes around 9pm so we couldn’t order a dessert. Maybe this should have been mentioned earlier so we would have ordered one sooner. Would visit again though.”

• H

  Hel

  ·6 months ago

  “Took a punt on this place as it's been here a while and we've never been. We specifically always come out the week after mothers day (can't be doing with set menus and overcrowding) so this was my mother's day meal. Got seated straight away as we'd booked for 6pm, and then waited 20 mins for a waitress to come past to flag her down for drinks ( we were sat under the lantern glass roof a little out the way of the main restaurant so this can be forgiven). Waitress brought drinks and took orders for food. 3 starters and 3 mains. Got to say nothing was worth the price. The king prawn gratin with ciabatta was £15 (a starter) and came exactly the same as my sons garlic mushrooms, same sauce same bread etc and his was £8 - for garlic mushrooms. Hubby had what looked like and tested like. store bought Brussels pate squashed into a little ceramic pot. Mains - YIKES!! The mash was rock hard, like it was 3 days old!! It had been Quinnelled on the plate all nice and neat, but not surprised since it was like play dough, could've been served any shape and would've held! The Cumberland sausage was nothing special that you wouldn't get from the supermarket let alone a butcher! The chicken Kiev breadcrumbs looked like they'd been deep-fried for an hour. Only real nice thing was the seasonal veg which was lovely and Al dente but whether by accident or design compared to the rest of the food I couldn't tell you. We won't be back. Over priced for what felt like microwave food. Even the service, waited for drinks and in the end too the bill to the bar ourselves! Not the best Sunday afternoon we've ever had considering it wasn't a busy service. Can't fault the politeness and attitude of the servers who were all very lovely but it was slow and we felt a little invisible. Shame as inside it's very nice inside, clean and tidy.”

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• Z

  Zoey

  ·7 months ago

  “We’ve been here lots and had fantastic food over the years . We stopped going about a year ago as the 3 last visits the food wasn’t great . I was left with no breakfast once . One was a voucher as a sorry and the food was still bad . We decided to pop in for my birthday as we checked reviews and they seemed better. Barman was great and really friendly . Chicken wings were delicious so I was looking forward to my sea bass . Small fillet of fish but cooked ok . It was crushed old potatoes but not nice . Carrots,beans and broccoli were the only thing that was ok . Roast pepper sauce was not a sauce , just roasted peppers that didn’t taste nice . It needed a sauce as the herb oil was also missing . For £19 I wasn’t even asked why I’d left my food . We also had to get up to get a fork as we weren’t given one . However my friends burger looked amazing and she really enjoyed that . I filled up on my salt and pepper chips which were excellent . I won’t be back as I think I’m not lucky there . My friend paid the bill as a birthday treat while I wasn’t there so I couldn’t complain . I was embarrassed as it was not worth the money . I did tip the waitress however as I thought she needed cheering up .”

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• H

  Holly Crawford

  ·7 months ago

  “The Eccleston Arms is easily one of the best places to eat and relax in St Helens. From the moment you walk in, the atmosphere feels stylish, welcoming, and beautifully put together. The décor is modern and classy without losing that cosy, local charm. The food is consistently excellent — full of flavour, well presented, and clearly made with care. What really makes the experience special is the staff. They’re friendly, attentive, and genuinely make you feel looked after. Nothing is too much trouble, and the service always feels personal. The Eccleston Arms is the kind of place you can rely on for great food, great service, and a lovely atmosphere every time. A real gem in St Helens and somewhere I’m always happy to return to!”

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• M

  M Jordon R

  ·8 months ago

  “3 stars for hotel - 5 star for staff. I stayed here for four nights while I was away on business. I I called up before my booking and asked if there would be a chain lock on the door and the person on the phone advised me that they’re having a chain put on the door the following week and it will definitely be done before my visit and this is the reason why I booked this hotel. However, when I arrive to the hotel, there was no chain on the door. I asked the staff and they said the chains had not arrived. I was very disappointed as I wanted to feel safe and this was one of the only reasons I’ve booked this hotel. The room itself doesn’t really look like the pictures, even on the windows there were no blinds, this made it extremely difficult to sleep as it’s on a main road with very bright lights outside and a bus stop literally outside the window so there’s always noise. The bed was dirty and so was the bathroom. Everything was extremely dusty to the point It made me feel itchy! They need to invest in somebody who can clean the room more thorough because this really let me stay down. The kettle was also not clean inside so I couldn’t use that during my stay. The shower was very poorly made because there is no door and water drips all over the floor which is a serious health and safety hazard as it’s very slippy. I had food at the restaurant on the first night and the food was very, very nice! I went for the chicken burger which was great. The portion size was very good also. Staff members were lovely, very welcome in and friendly. I would definitely give them a five stars. The only reason for my 3 star review was down to the room. Anthony really stood out to me as he was very friendly and always said hello to me every time I saw him.”

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• L

  Louise Brearley

  ·1 year ago

  “Wasnt sure what to expect - but the decor has been updated to a modern restaurant setting. The staff were very friendly and attentive. The food was ok. The menu sounded great. Unfortunately the dish wasn't executed as it should be, with my eggs inedible as over cooking meant they were like a rubber ball and I couldn't even cut it with my knife. Im sure the staff would have changed it, but I disnt say anything on this occasion. It was quiet as we were the only customers in.”

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