Shanghai Chef

Featured reviews

• A

  Alan Evans

  ·1 month ago

  “First and only time ordering from here - total nightmare! Ordered via Uber Eats at around 7.15. By 8.30 food was not delivered - just said on the way. Called - lady very rude saying the chef will be preparing the order. Called again at 9.15 and asked for a refund and told no as it was via Uber Eats. Again very rude. The shop then simply stopped answering the phone and just continually allowed it to go to voicemail. The driver then finally arrived at 10.30pm. He was very apologetic and said how he had a lot of orders that were very delayed. I can allow for Saturday nights being busier but this was awful. Why accept the order if you are too busy to fulfil it? When the food did arrive it has clearly been set under hot lights or in a hot hold for hours - it was inedible - chicken was disgusting, rubber and chewy. Never again!”

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• A

  Angela Byrne

  ·4 months ago

  “Great fast service, lovely food. We ordered Singapore fried rice, beef in black bean sauce, plain rice, and sling rolls. Really enjoyed, can't fault it 👌”

• N

  Nadine Linton

  ·6 months ago

  “I have been ordering from this restaurant for many years and never had a complaint until now. My experience ordering tonight was terrible from start to finish. I ordered king prawn Singapore noodles and what turned up was completely different. There wasn’t a single prawn in sight, and it definitely wasn’t Singapore noodles – just bland, oily noodles with random bits thrown in. It felt like they’d either mixed up the order or just didn’t care. I called them straight away to sort it out, but that made things even worse. The woman on the phone was incredibly rude, barely let me explain, and just dismissed the issue. She refused to offer a replacement or a refund and acted like it was my problem, not theirs. Really disappointing service and even worse customer care. I won’t be ordering from here again.”

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• N

  NHD

  ·7 months ago

  “Order just hasn’t arrived. Phone line always busy. Can’t get hold of them. Been nearly 2 hours. Uber eats says food was on the way over an hour ago. No choice but to comment here as i can’t get hold of them any other way. Can’t cancel or get money back. This was supposed to be a nice meal for me and my daughter. Thanks.”

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• E

  Ellen Wallace

  ·7 months ago

  “Ordered £40 worth of food, waited 3 hours for it and then got a notification saying delivery done… was not delivered, no phone call nothing. Tried phoning the restaurant repeatedly for an hour and went straight to voicemail. Won’t give us food and then wouldn’t give us a refund. Not happy and 100% don’t recommend - just wasted all that money for nothing”

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• L

  L James

  ·7 months ago

  “Ordered a collection and it was ready in 15 mins. The food was piping hot and really nicely cooked. Good price for collection and will reorder soon. We had crab claws, chicken foo yung, lemon spare ribs and chicken wings.”

• R

  Rob

  ·7 months ago

  “If I could give this 0 stars I would . Ordered chicken balls and pineapple fried rice as a collection. The chicken balls tasted and smelt strongly of dirty oil. They also looked dirty with small black dots on the batter (see pictures). I did not eat them they were that bad. The pineapple fried rice was tasteless for £7.40 I would expect better. This was by far the worst Chinese takeaway I have had.”

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• D

  Daniel Margetts

  ·7 months ago

  “Ordered and waited three hours for it. Food never even arrived, but the app said it had been delivered. We called the restaurant multiple times over two hours and never got a response, going to voicemail immediately each time. Never able to get food, a refund, or even partial compensation. Absolutely useless service and a waste of time and money.”

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• M

  Millie Jones

  ·9 months ago

  “DO NOT ORDER Ordered via uber eats, it’s been over 4 hours and nothing has arrived. i tried ringing about 50 times to finally get through at 10 pm & they said they were cooking it.. i ordered it at 7:20 pm, even though it’s nye it shouldn’t take 4 hours, they have now closed and i’ve not received my food so i highly doubt that i’m going to now, won’t be ordering from here again finally got through and it was ‘ on the way ‘ at 11 pm an absolute joke, no apology or anything at all. they marked the order as delivered at 10:20 even though it hasn’t been..last time i order from here”

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• K

  K

  ·1 year ago

  “Have ordered here on 2 seperate occasions. The curry we have had is an unusual orange colour, is also quite spicy. The service however isn't the greatest. Have walked in once to order and have phoned them up to give instructios on another occasion. On both accounts, the man that has seen us and answered the phone to us is very rushy and can be very impolite. When I gave the first intruction by phone, he had his voice raised a little and was talking quite fast as if he wanted to get off the phone. He then said bye before I could get my 2nd instruction in and I had told him to wait. Not sure what's going on with the service in this place, but it definitely isn't what is expected. The man at the desk could do with some customer service training. The food we ordered this time was not up to par. The food arrived late and when we tried the food, it was absolutely bland chow mein and curry sauce, with the curry sauce only containing spice. The only thing that had a slight bit of taste was the chicken balls. I will say the driver was apologetic for the late delivery of the food. Overall very bland food and customer service needs work. Would not recommend.”

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