POT KETTLE BLACK - Terminal 2

Featured reviews

• C

  C Grant

  ·1 month ago

  “I am a huge and regular fan of PKB. The one in central Manchester is absolutely fantastic! However, come on PKB you know what Good coffee is and the coffee (flat white) I have just had at terminal two in Manchester Airport was nothing but Foul!!! So Disappointed from such a respected usually trustworthy brand !”

• J

  Joan Green

  ·1 month ago

  “Hmm, so the barista (girl) put on hand cream, scratched her face (with longish nails) and then picked up two paper cups in one hand using finger and thumb. Now call me fussy, but surely handling the inside of the cup is a bit of a no-no. And then we had to ask for our pastries to be provided as they hadn’t been given to us when we paid. I get it, probably all a 1st world problem, but whatever happened to basic hygiene?”

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• V

  Vishnu prakash nair

  ·2 months ago

  “I recently visited this outlet at Manchester Airport and unfortunately had a disappointing experience. The food on display, including the buns, did not appear fresh, so we decided not to purchase any food and only bought a coffee. The staff were not very welcoming, and the overall customer service felt unfriendly. I also asked for a glass of hot water and was told that it was not allowed. I understand that this may be company policy, but the way it was communicated came across as rude and lacking courtesy. Customer service and a friendly attitude make a big difference, especially in a busy airport environment. I hope this feedback helps improve the experience for future customers.”

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• T

  Tom Quirk

  ·2 months ago

  “This place has now become an absolute staple for me when going on holiday. Staff are always lovely, coffee is great, and the bacon sandwiches are insane. The bread is a bit oily but so tasty, and the bacon itself is nicer than any other bacon I've had from a cafe. Lady behind the till made my iced coffee and asked me to try it to make sure it was strong enough and offered to add an extra shot if needed (it didn't). Never been to a cafe where the staff actually care about the quality of their coffee, especially in an airport. Always been able to get a table as they have a large selection of tables reserved for customers only.”

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• S

  Stephan Wong

  ·2 months ago

  “Great coffee at Pot Kettle Black, Manchester Airport Really solid coffee and a proper brew without the usual airport queue chaos. Friendly spot, good quality, and the QR order system worked a treat. Highly recommended if you’re passing through. ⭐⭐⭐⭐⭐”

• P

  P D

  ·8 months ago

  “I prefer to support local brands that have a presence at the airport. Here, I find a chaotic queueing system. Most disappointing is the pastries that are long past their best. Given PKB is a local brand and well known for its excellent bakes and pastries, this falls far short. Soggy, soft. Not good at all. Coffee was decent. I’ll give it a miss in future.”

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• S

  shabuu

  ·9 months ago

  “I had the most wonderful experience here today! The customer service was truly above and beyond. I’d actually ordered the wrong thing, and the staff were so incredibly kind and patient while helping me correct it. Not only did they fix my drink, but they also took the time to recommend some fantastic new options for me to try next time. Such lovely ladies with the friendliest attitudes—they really made my day! I’ll definitely return.”

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• M

  Michelle Baggaley

  ·9 months ago

  “Was looking for Costa in T2 and came across this little gem. Gorgeous coffee which was served very hot without having to ask. (I always have to ask usually) had the sausage butty which was great too and again, very hot. Staff very attentive and polite. Loved this and next time at airport will be coming here. It wasn't too busy either. I bought a second cup to take on flight. Well done guys, oh, and they also ask if you have any allergies which was good x”

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• K

  Kristína Spinerova

  ·10 months ago

  “Really lovely place with a relaxed atmosphere and a proper nice vibe. The staff were genuinely friendly and amazing. It’s the sort of place you can pop into for a quick drink or settle in for a while and just enjoy yourself. I’d definitely come back and I highly recommend it. 🩵”

• H

  H M

  ·2 years ago

  “Really nice staff, good coffee and delicious pear porridge. I was pleased to see some nice vegan options on the menu. My reason for scoring down was the 50p surcharge for plant-based milk. It’s 2024 - why are we penalising people who opt for cow’s milk alternatives (due to ethics and/or dietary requirements)?! Surcharges should be dropped, especially when they bring a single coffee, in Manchester, to £4.”

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