The Smithfield - Luton Airport

Featured reviews

• G

  Google user

  ·2 months ago

  “I got the breakfast bap with veggie bacon, veggie sausage, and avocado, with hash browns on the side. It wasn’t great. The veggie bacon was particularly bad, one of the worst ones I’ve had. But the place itself was nice.”

• G

  Google user

  ·2 months ago

  “Absolutely awful !! The waiters were absolutely terrible, not helpful at all and not apologetic one bit when we found hair in our food !! TWO TIMES !! They sighed when they had to change our plates !! Food was mid, and the waiters were not owning up to the fact that they forgot some parts of our orders !! (Which is alright, it happens, but a sorry would’ve been very much appreciated !!) Overall, don’t come to this place, you’ll be treated like garbage, by waiters who don’t care one bit what you’re asking for !! Shoutout to the marvelous waitress we had at the end who finally helped us and gave us a full refund for this shameful meal. You guys have amazing waitresses, but your waiters are awful. DONT COME TO THIS PLACE !!”

• G

  Google user

  ·3 months ago

  “Excellent service! Mr. Maciej was extremely friendly, helpful, and truly cared about making sure we had a great experience. The interior is beautiful, and it's clear that customer satisfaction is their top priority. I highly recommend this place, and I will definitely come back! Pozdrawiam !”

• G

  Google user

  ·3 months ago

  “It was almost 5:00 PM, and practically every table in the restaurant was still covered with dirty plates and glasses. At the far end of the dining area there was a strong smell of fish, making it obvious that the dishes had been sitting on the tables for hours without being cleared. Only one waitress approached us, not to welcome us or offer assistance, but to tell us that we were sitting in the wrong section of the restaurant and needed to move. When we pointed out that all the tables in the other section were also dirty and uncleared, she simply told us to wait until someone collected them or move the dirty plates ourselves. I then went to the bar to ask for some water. Meanwhile, there were four staff members behind the bar laughing among themselves and calling each other "losers." Not one of them acknowledged me or even looked in my direction. The staff attitude was terrible, and the cleanliness was even worse. Frankly, I don't even want to imagine what the kitchen looks like if the dining area is being maintained to this standard. The only thing that seemed to be working properly was charging £8 for a pint. Welcome to Luton Airport.”

• G

  Google user

  ·3 months ago

  “I was pleased to get seated without a wait, and the food was pretty good but the rest of the experience wasn't positive. I was seated at a table with no instruction on how to order. The table had no menu or number on it - it was only when the table next to me moved their plate I could see the QR code and number. After ordering the food arrived ahead of the ETA which was good but with no drink, cutlery or condiments. This soon followed with an empty salt shaker, a few minutes into my meal the drink showed up. The gentleman who was seated next to me was also not explained how to order, I advised him the QR code was under the menu. I'm sure with a little better management this place would be great.”

• G

  Google user

  ·4 months ago

  “Amazing place and even more amazing service! Aleksandra was super friendly, positive, and just genuinely lovely 😊 She made the whole experience so much better with her attitude and smile. Honestly, thanks to people like her, you actually want to come back to places like this. Big thanks Aleksandra — you’re doing a fantastic job!”

• G

  Google user

  ·4 months ago

  “This place is absolutely the perfect spot to go when you want to chill with some grab and drinks before your flight. We had two Bloody Mary cocktails, nice and spicy. To be honest one of the nicest Bloody Mary I’ve had in a while. Rich looked after us so well! We sat at a lovely spacious table in front of the runway watching planes, relaxed starting our holiday 👌🏻😎”

• G

  Google user

  ·4 months ago

  “Tbh, standard airport food place people are rushing and the staff are miserable. I was sat by a young man who made me want to slit my own wrists he was so miserable with a face as depressed as could be. He sat me down and informed me it was table service someone would be over shortly. I asked jim to come back and wipe the table as it was dirty a d he said no problem. 5 mins past... 10 minutes past.. 15 minutes and the table across from me were sat down by the same miserable boy who told them the same thing, FYI this entire time I had been gesturing to passing staff and trying to get someone's attention without being rude. The boy came back to the table across from me with a manager(or senior collegue) asking about specific discounts and things and then took thier order, I managed to get the boys attention and say what a joke it was that this table had been sat done and id been ther for near 30 mins by this point and hadn't even had my table wiped. The young man explained that the sever in this area had just gone on break so I needed to order at the bar, I explained that I had been waiting and he informed me it was table service and he was more annoyed by the fact id called him out on it and honeslty could not care less. I asked why he was seeing the table across form me then if this was no longer a table service area. His response was that because they were old and disabled that he was giving them special treatment as they wouldnt be able to make it to the bar. By this point a young lady had come over and basically glared at him and told him to go away and seh apologised for him the service so far and basically everything, she moved me into her section and from her on out the service was perfect 👌 I think she said her name was chloe? 😬 but I cant particularly remeber sorry (tall, with long black hair) the food was okay nothing particularly special but not inedible either. Would go back”

• G

  Google user

  ·6 months ago

  “We had the big breakfast and smaller plate ... I woukd have got away with the smaller plate tbh !!! The food quality was excellent best sasauges I've had in an airport !!! And good value”

• G

  Google user

  ·8 months ago

  “Our food here before our flight was gorgeous. Nachos in Particular were amazing! Leonel Our server was really friendly and attentive and stopped to have a chat with us. Highly recommend”