NavaRuchi Kerala Restaurant East Ham

Featured reviews

• G

  Google user

  ·1 month ago

  “Interesting dining experience! We ordered starters and the food arrived, but there were no plates, cutlery or tissues. We had to ask for these basic things ourselves. The most disappointing part was the staff. She seemed much more interested and busy with her mobile phone than attending to customers. Even when we asked for the basic items we needed, the response was not at all welcoming. A restaurant is not just about serving food. Customer service, basic hospitality and respect should come first.”

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• G

  Google user

  ·2 months ago

  “We used to go frequently, food was nice, love having thier biriyani and mandi. everything was good until yesterday, we ordered 2 mandis and chicken in there was proper hard and when i tasted it something was off. Tasted like fried/reheated chicken from last day. As i said this is my first time experiencing as i used to love thier food. (Cheriya labhathin vendi loyal customersne ozhivakkano?) Anyways not gonna go there ever again”

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• G

  Google user

  ·2 months ago

  “My final visit to Navaruchi this evening confirmed why I won't be returning. The restaurant wasn't busy, and there were more than enough staff, yet I was left standing at the entrance waiting to be seated. Multiple staff members saw me and simply looked away instead of offering a basic greeting or acknowledgment. Hospitality starts with making customers feel welcome, not invisible. If the owner is reading this, please invest in proper customer service training before focusing on anything else. Respecting a customer's time is the bare minimum. There are plenty of restaurants that value their guests—I would rather spend my time and money there.”

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• G

  Google user

  ·3 months ago

  “Today we had some guests over at our home, and I wanted to serve them something special. Instead of making coffee myself, I decided to get two takeaway coffees from **Nava Ruchi**, and it turned out to be one of the best decisions! The coffee was absolutely amazing. Every one of our guests loved it and kept asking where I had bought it from. I just smiled and kept it a little secret! 😊 Seeing everyone enjoy it so much made me really happy. My wife loved it too, and we all agreed it was one of the best coffees we've had. A big thank you to the entire team at **Nava Ruchi ** for consistently serving such wonderful coffee. The quality is always excellent, and the staff are incredibly friendly, welcoming, and professional. Your delicious coffee and warm hospitality made our gathering even more memorable. Thank you once again for making our day so special. Wishing the entire Nava Ruchi team continued success—I look forward to enjoying many more cups of your wonderful coffee! **With heartfelt thanks, 😊☕ Kiran 🙏😊.”

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• G

  Google user

  ·4 months ago

  “Second time here, and it still didn’t disappoint. The fish was absolutely amazing, and the fish achar with mango pulissery tasted so good. Everything had that authentic Kerala flavor and the whole meal felt really comforting and homely. It’s honestly worth the hype, and for £15 it’s definitely worth trying.”

• G

  Google user

  ·5 months ago

  “Easily one of the best spots for authentic Kerala food in London. The Fish Nirvana and Palappam were incredible—tasted just like home. Great portions and the spices were spot on. A must-visit for anyone craving real South Indian flavors”

• G

  Google user

  ·5 months ago

  “Visited Nava Ruchi Hotel Today. The staff were polite and friendly, but the food quality has dropped compared to before. The chatti choru was worst , the seabass fish masala was disappointing, and the mint lime juice tasted very diluted, almost like water. Hope they improve the food quality.” I should have asked refund but I dint cuz I love to come this place.from now I won’t come back here.Completely Disappointed”

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• G

  Google user

  ·6 months ago

  “Tried a lovely meal today Had tea, Malabar Chicken dum biryani, beef paal porotta, and pazhampori beef. Everything was served hot and had a nice homely taste. Overall, a good experience 👍”

• G

  Google user

  ·7 months ago

  “This was my first time visiting. I planned to have mandi, but unfortunately it wasn’t available, so I ordered ghee rice with chicken Al Faham instead. The food was decent overall; however, towards the end of the meal, I found a hair, which was very disappointing and completely ruined the experience. I would strongly suggest that the restaurant ensure better hygiene practices, such as the use of hair nets, to avoid this happening to other customers. While they didn’t charge me for the lime due to the issue, a £2 or £3 deduction doesn’t really make sense given the situation. Hygiene should definitely be a top priority.Hope this helps!”

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• G

  Google user

  ·11 months ago

  “Delicious food with a great variety on the menu. We ordered chicken roast, beef roast, porotta, and some Kerala snacks — everything tasted authentic and satisfying. Service was good overall, though a couple of staff members could be more attentive. We took the tube to reach, which was much easier than driving. One of the best South Indian restaurants in East Ham! The seating is a bit cramped, but it allows them to accommodate more customers. Definitely worth visiting”

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