Heavenly Desserts Marylebone

Featured reviews

• G

  Google user

  ·2 months ago

  “The decor of this place is really nice. We walked in and liked the atmosphere so chose to have dessert here. We had asked if we could sit on a table for four as it was a booth, even though we were just two people. At that time the downstairs seating area was practically empty with only 4 other people. But we got told that we can’t. It was disappointing to see they later allowed another couple to sit in the booth as just two people. We ordered via the tablet. The tiramisu French toast was very disappointing. Stale bread that tasted more like cake than bread. The entire sauce was cold and we had a feeling it had been sat out there for awhile before it arrived to us. 25 mins passed and we still hadn’t received our food until we asked. We sent it back and then we ordered the waffles. They were nice and fresh. The chocolate crunch cake was amazing. The apple and goji berry drink was really nice. What I disliked about the ordering service was that every time you ordered via their tablet, you were charged a service fee and a concession fee. So if you wanted to add on drinks later, you would be charged. I’d rather just have one bill at the end. That set up is unnecessary and takes away from an actual table service and interaction with staff. I can see someone else has commented on the deceiving hidden charges. Very off putting. The two girls who served us were really nice despite us not liking the French toast. They were super polite and helpful. One of the male staff was pretty unnecessarily rude to his female colleague and it’s disgraceful to see that in front of customers to be honest. My friend said the Stratford branch is way better so I think I’ll try that venue next time. Overall, this branch was ok. Nothing amazing.”

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• G

  Google user

  ·4 months ago

  “A god send for late night desserts! We came here after going to the Regent’s Park theatre. We had the biscoff American waffle, chocolate brownie bomb and sticky toffee. All delicious. Far too much for two people! It was 11pm, so we had to take away.”

• G

  Google user

  ·4 months ago

  “A lovely dessert place in Marylebone. Ordered the Dubai chocolate pancake crepes with rose ice cream and tasted really nice. Service is great as well and the shop looks really nice.”

• G

  Google user

  ·4 months ago

  “Leiann was friendly and greeted us at the door, she took us to our table and served us our food all with a smile , perfectly timing when to ask if the food is good. The food was really delicious and the price was reasonable for London . Will definitely be coming back !”

• G

  Google user

  ·5 months ago

  “Nice place, food was decent, price reasonable, service was friendly enough, but some of the waitresses are a little too nosey lol, had one waitress literally following our phone screens and listening to every convo haha. I know it wasn’t malicious and she was probably bored, but could have been a little more discreet and professional about it lol Food came a bit slow. Usually better to come similar time, so we could enjoy together as a family, some of us got our food as the others were almost finished, But overall everyone was very polite and was a nice enough place, wouldn’t mind going again”

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• G

  Google user

  ·5 months ago

  “A wonderful welcome, a great atmosphere, and the food was delicious. Thank you to the young woman who greeted us and spoke to us in our language (Arabic) because we don't speak English very well; that was very kind of her. You are perfect 🌹🌹”

• G

  Google user

  ·5 months ago

  “If you’re looking for beautifully presented desserts and an incredibly rich selection, this place is definitely worth visiting. The décor is stunning and really enhances the experience, with carefully chosen colours that create a lovely atmosphere. Everything is spotlessly clean. The man who served us—sorry, I didn’t catch his name—was an Asian gentleman, and his service was outstanding. His attention to detail was impressive. I noticed how he cleaned nearby tables after customers left—thoroughly wiping not only the tables but also the seats, making sure everything was perfect. He carefully arranged the cutlery so it was neatly aligned, paid attention to the cleanliness of the toilets, and presented the desserts beautifully. He also made sure we were comfortable and helped explain how to use the tablet for ordering. The service was truly at the highest level. The variety of desserts is huge, with an incredibly wide selection, all beautifully presented and absolutely delicious. It’s definitely a place worth visiting and bringing friends along. There’s also the option to create your own desserts by choosing different toppings and sauces. A truly exceptional place.”

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• G

  Google user

  ·5 months ago

  “Big shout out to the lady who was welcoming and very kind . I was quite disappointed with my recent visit. There were several hidden charges . I was charged £6 for a latte that was listed as £4.50, and the American waffles, which were supposed to be £15 ended up costing 19£ This lack of pricing transparency was frustrating and made the experience feel misleading. I would appreciate clearer pricing in the future to avoid confusion for customers.”

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• G

  Google user

  ·7 months ago

  “I have to say, I had a wonderful experience at Heavenly Desserts Marylebone. The dessert was absolutely delicious, beautifully presented and full of flavour. The service provided by Chayla was also superb; she was attentive, friendly, and made the visit even more enjoyable. Highly recommended!”

• G

  Google user

  ·9 months ago

  “Very clean establishment and smells like vanilla and warm cookies when you walk inside. Staff were very friendly and the biscoff croffles were perfectly crispy on the outside and fluffy on the inside. Hot chocolate was okay. Would visit again to try their milk cakes and other desserts!”