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American Nails — Nail salons in Liverpool

American Nails

Nail salonLiverpool

3.7 out of 5 stars3.7(67 reviews)

Quick info

+44 151 306 3487
35 Crosby Rd N, Waterloo, Liverpool L22 4QB, United Kingdom

About American Nails

American Nails works on a walk-in basis at 35 Crosby Rd N in Liverpool, so no appointment is needed and waiting chairs are set out for anyone in the queue. The service list runs to BIAB and builder gel sets and their removal, acrylic sets including French, and nail art worked up from pictures customers bring in. Because everything runs first come first served, a wait is common, and arriving early on a weekday means a shorter one than at the weekend. The salon sets out how it handles problems: anyone unhappy with a set is asked to come back to the shop to have it fixed, and complaints or refund requests can be raised by phone, by social media message, or by speaking to the manager in person. A written refund policy states that refunds are paid by bank transfer, so customers know the process before they sit down. The doors open Monday to Saturday, with Sundays closed.

Reviews

3.7/5
67 reviews

What reviewers say

Reviewers most often mention custom nail art designs, biab builder gel sets, cut fingers that bled and walk-in waits on weekends.

5★
42
4★
3
3★
2
2★
3
1★
17

Featured reviews

  • Jay Johnstone
    “I'm absolutely devastated, not angry I'm just upset and disappointed. Me step daughter has prom tomorrow she got her nails done with you and they are absolutely awful. 35 pound for you to slice her fingers apart. She had to go back one to get them fixed and they still look absolutely disgusting! We are going to take her somewhere else to get them fixed! Please for anyone who cares about their kids or themselves do not come here!!!!”
  • Katie Robinson
    “Fabulous service - efficient, lovely work and will recreate designs on request. Be aware that it's primarily walk ins, so there is often a wait, especially on weekends. So take a book for the comfy waiting chairs!”
  • AR
    “I had not been to this nail bar since they had moved from their original shop which was always a good place to get your nails done. So on walking past I noticed no one was in so thought I would pop in and get a new set as I was about to head into town. I wish I hadn't! It was possibly one of the worse sets of acrylics I have ever had done! A basic french could not be done. Told them after the service I wasn't happy and they made them look somehow even worse, while making me feel uncomfortable for saying so, so I just wanted out and gave them the money, which he basically snatched out of my hand! Then when I called up again to say I wasn't happy the guy I was speaking to told me he was too busy and put the phone down on me! Luckily another nail place in town managed to sort out the terrible paint job and wonky nails and make them look a million times better. Oh well lesson learned and I know not to ever go there again!”
  • melanie
    “I love this salon, staff are very friendly and always ask if you’re happy and alright. Nails are gorgeous and worth it. Thank you!”
  • Jessica Normile
    “​I went in for a treat before a night out with my husband on 19th April but it was a miserable experience. My mum has been going here every 2–3 weeks for years, yet the staff showed absolutely no respect to a loyal customer. ​The Consultation: They were unwelcoming and treated us like we were stupid. When I showed them a design, they muttered in another language and laughed. ​The Service: The technician rushed me throughout, the cousin was shaking the table scraping the nail polish off the table while the person trying to do the artwork, and then impatiently rushed me to just "pick a color and go." The end result i was not happy with at all. ​The Checkout: When I used my voucher, the group of them started whispering and laughing again. ​I felt completely intimidated. If you want anything more than a basic color, go somewhere else where they actually respect their customers.”

Hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Closed

Customer Review Summary

Regulars single out the salon's willingness to recreate designs brought in on request, arriving with a picture, however odd, and leaving with exactly what they wanted. Close behind is builder gel one long-term customer says rarely lifts or chips despite washing up without gloves and changing barrels, and friendly staff who ask whether customers are happy come up repeatedly. An equal share report the opposite. One describes BIAB removal and a fresh set that left natural nails so over filed they bent and one snapped, then a refund refused despite the written policy, alongside personal remarks from a manager. Another says a French acrylic set had to be corrected at a different salon after a call ended with the phone put down, and a parent says a prom set still looked wrong after being brought back for a fix. Two reviewers report being cut, one saying the hand bled without an apology. Several note it runs mainly on walk-ins, and suggest bringing a book or going early on a weekday.

Amenities

  • On-site services
  • Toilet
  • Accepts walk-ins

Location

Nail salons near American Nails

American Nails
3.767
  • 2.8 mi

    wide choice of colours, long-lasting nails, shellac manicures

  • 2.9 mi

    nail art designs, acrylic nails, french spa pedicure

  • 2.9 mi

    BIAB french tips, acrylic powder choices, toenail pedicure

The 3 nearest nail salons by distance. Ratings, hours and review terms come from public business profiles.

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