Oriental City

Featured reviews

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  Megan Alice

  ·1 month ago

  “Lovely food! Great service, really reasonable pricing too, lots of options to choose from. Would definitely visit again”

• J

  Justin Lau

  ·3 months ago

  “Good food, customer service needs to be better. I was videoing the restaurant and one lady said “Why are you video recording?!” I said it’s my first time here so she let go of the matter. She was rude but not rude if you know what I mean. Anyway, the food is great, great atmosphere, and there’s plenty of seating inside the restaurant. The car park outside is a tad small. You’ll be lucky if you get a space.”

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  Ispha

  ·3 months ago

  “I recently visited Oriental City for the first time. The restaurant itself is clean, nicely presented, and the food was decent, which is why it’s disappointing that the service let the experience down so badly. From the moment we sat down, the staff seemed impatient and unwelcoming. We had barely opened the menu before being repeatedly asked what drinks we wanted. When we tried to ask a few questions about the menu, the waitress came across as abrupt and dismissive, repeatedly asking, “Are you ready to order?” and “What do you want?” rather than helping us with our questions. What made it more noticeable was that the same staff member appeared much friendlier and more attentive to another table, who for context were of a Chinese background, while our interactions felt cold and uncomfortable throughout the meal. Another waiter checked whether our food was okay, but overall there was very little sense of customer service. The experience ended on a similarly negative note when we asked for the bill. The total was shouted at us, and we were repeatedly asked how we were paying before we’d even had a chance to look at the bill. I took the receipt of her to look at it. It all felt rushed and unnecessarily hostile. The food was perfectly acceptable, but for me, good food alone isn’t enough when the service makes you feel unwelcome. There are other Chinese restaurants nearby, such as Mr Su’s, where I’ve found the atmosphere and professionalism to be much better. Unfortunately, because of the poor customer service and horrible attitude from the staff, I wouldn’t recommend returning. Customer service goes a long way and I can see why the resturant was almost empty!”

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• C

  Chris Godfrey

  ·3 months ago

  “This was our 1st visit to Oriental City! It was very busy when we arrived (Father's Day) but we were seated after a short wait. The restaurant is much busier than expected. Our group all selected dishes from the Dim Sum menu. All arrived very quickly and was very tasty. There is an overflow car park if the one outside is full/busy.”

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• J

  Jemma Lee

  ·7 months ago

  “The customer service was extremely disappointing. When we arrived, we stood at the front waiting area for at least five minutes while multiple staff walked past us without acknowledging us — no greeting, no smile, nothing. We eventually had to ask for a table ourselves. Once seated, we were handed menus with no offer of drinks. After 20 minutes of no service, we had to ask for tea ourselves, which then took another 20 minutes to arrive. It also took more effort to flag someone down just to place our food order. To be fair, the staff member who eventually took our order was polite and apologised for how busy it was. But the food then took around 50 minutes to arrive, with no one checking on our table. Our teapot lid was left open — a sign in Chinese culture that we wanted a refill — but it was ignored. Thankfully, the food was nice, but overall customer care was very poor. We will not be returning. G-Woo at the other end of Leeds is far superior — attentive, friendly, and consistent service whether busy or quiet. That’s real customer care.”

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• 点

  点心 鼠 Dim sum Rat

  ·9 months ago

  “***龙年 Year of Dragon 2024 Dim Sum Rat European AWARD for Best Yum Cha Atmosphere*** 点心 鼠 Dim sum Rat thoughts: Oriental City is a traditional dark wood interior restaurant. Full dim sum menu, with some Sichuan and even some Macau dishes. It’s attached to a large Asian food market. Very 1930’s Hong Kong style. The entry is at the back through the car park of the food supermarket and parking can be complex so make sure you check the parking rules! They have brisk service (authentically Cantonese) do you will need to be firm when ordering, particularly on Sundays. They have a wonderful busy, bustling atmosphere especially on weekends. Standouts: Solid har gow and wonderful, fragrant prawn chive dumplings. Cuttlefish dumpling is the delicious stand- out along with the choy with ginger. Excellent refreshing fresh jasmine tea! Not Strongest: Fried squid is not so crispy, a little greasy Service: Excellent, but weekends especially can be very busy and you may need to check on dishes”

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• M

  Merve Durmaz

  ·1 year ago

  “A hidden gem in Leeds! This is a Guangdong / Hong Kong style dim sum restaurant (served until 5:15pm) and there are two other menus which are served all day. One is a traditional Chinese food menu featuring dishes from all over China, including Sichuan cuisine and Beijing roast duck. The other menu consists of Chinese-style dishes adapted to the western palate. On Monday - Friday after 5:30pm you can get 20% off your bill as long as you opt to pay the service charge (10%). All of the food we ordered was delicious, fresh, good quality ingredients, generous portions and reasonable prices. Highly recommended!”

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• K

  Kenneth Jonathan

  ·1 year ago

  “This Chinese restaurant has an antique decor, the food is delicious, the staff are very service-oriented, and there is a wide variety of dim sum at very reasonable prices, making it a great choice for friends or family gatherings. The Chinese supermarket next door and the parking lot are also very satisfying.”

• J

  James Ho

  ·1 year ago

  “We had dim sum on a Thursday afternoon and were surprised to find the place already packed so early. We ordered nine different dim sum dishes, and overall the quality was quite good. We agreed that the best dish was the prawn dumplings — the skin was very thin and wrapped around a large, juicy prawn. The pork and prawn dumplings were also very good, as was the steamed manfold in black pepper sauce. The Shanghai meat bun was a bit of a letdown, though, as it lacked the expected soup inside. On the other hand, the chicken and mushroom rice was a pleasant surprise — a generous portion and very tasty. The prices were very reasonable, with each dim sum dish costing around £5. We’ll definitely return on our next visit to Leeds.”

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  Jacqueline Poh

  ·3 years ago

  “Nostalgic, like in the 1980s, only without push carts of dim sum. It has a stage with the Chinese wedding character too. Food is authentic, direct service which some might think it rude but that's just their being straightforward. Price is reasonable. We enjoyed our visit totally because it's kind of entertaining.”