The Fish And Eels

Featured reviews

• G

  Google user

  ·2 months ago

  “Matt the manager called me a moron for getting locked in their broken toilet with my 1 year old We came here after a family day out whilst in the area, four adults and two young kids. One of our group had never been, and my partner and I recommended it based on good previous visits. "The food's great there," we told them. Safe to say I won't be back or recommending it to anyone else. That's the frustrating part, because so much of this place is genuinely good. The food is nice, service is quick, and the bar and wait staff are excellent, always checking in and asking if you need anything. The views over the water are lovely and there's a big outdoor area to soak up the sun. On any other day this would be a glowing review, which makes how we were treated all the more inexcusable. I asked to change my daughter and was handed a key to the accessible toilet. No warning, nothing said. There's a printed notice on the door saying the locking mechanism is broken, but I'd literally just been given the key, so I tested it myself: unlocked the door, opened and shut it again to check I could get out, then went in without locking it behind me (lifting the handle up). It made no difference. The lock failed anyway and I was trapped inside with my daughter, who was getting more and more distressed. After banging on the door with no response, I had to pull the emergency alarm to get anyone's attention. Judge for yourself what happened next. A man let me out and I went to thank him. But his immediate response was that I shouldn't have been using it. I pointed out his own staff had just given me the key. He claimed the sign says don't use it. It doesn't, it just says the lock is broken, which is exactly why I'd tested the door before going in. I asked where else I was supposed to change my daughter. No answer other than the lock doesn't work. So I said "well, fix it then" and walked off. That's the worst thing I'd said at that point. As I walked away he said "how am I supposed to fix it, you moron", behind my back, presumably thinking I wouldn't hear, but he wasn't exactly quiet about it. His own waitress was standing right there and heard everything. She came out afterwards to apologise, said she was mortified, and confirmed every word. I'll be honest, I swore back at him at that point. Not proud of it, but I'd just been trapped in a toilet with a crying baby and then insulted behind my back by the person who let me out blaming me. We later found out he was the duty manager, Matt. When my partner asked to speak to him, he wouldn't come out himself. He sent a member of staff over to say he was "too busy". It must be embarrassing working for someone like that. So my partner went and found him. He repeatedly talked over her, dismissed her because "she wasn't there", and flat-out denied it had happened. When she pointed out the waitress had witnessed the whole thing and suggested asking her, he refused, then claimed the waitress hadn't heard anything. How would he know what she heard? She'd already confirmed it to us word for word. Only when I overheard him and joined the conversation did he finally admit it, and even then he tried to justify it by saying I'd been rude (by telling his to fix the lock) The cherry on top before we left, I watched another couple take their baby into the exact same toilet. When "it shouldn't be used". Guess Matt thinks they're morons as well then. I'm not a "customer is always right" type, and I'm not after compensation or attention. The waitresses were lovely, and this isn't about them, the food, or setting. It's about how you'll be treated if anything goes wrong while Matt is on shift: blamed, insulted behind your back, lied about, and brushed off, with his own staff left to apologise for him. He shouldn't be representing this place or the good people working in it. A complaint has gone to Mitchells & Butlers head office. I won't be back, and that's a shame, because I used to love it there, had work christmas lunch there and visited every summer, even with a newborn”

• G

  Google user

  ·2 months ago

  “Amazing food, tasted fresh and had great flavours. The view of the canal was great, saw lots of ducks and a canal boat. The service was slower than we would have liked. It took 2 hours for starters and mains to be served over what seemed to be a quiet lunch service, as we were the only table there.”

• G

  Google user

  ·2 months ago

  “Just stopped in for a coffee. What a fantastic setting. Keira was great, very friendly and efficient.... made a perfect cappuccino and the complimentary flapjack square was delicious. Will definitely return for food outside by the water”

• G

  Google user

  ·3 months ago

  “The Fish and Eels enjoys a lovely riverside location, which is definitely its biggest selling point. Sitting outside by the water makes for a pleasant setting, especially on a nice day. Unfortunately, the rest of the experience did not quite live up to the location. The service was noticeably slow, and while the food was perfectly edible, it was fairly average and nothing particularly memorable. Overall, it is a nice place to stop for the view, but based on our experience, there are better places to eat if good food and efficient service are your priorities.”

• G

  Google user

  ·3 months ago

  “Love this location, and aware it gets busy so got there before 11.30 for coffee and good table. Placed food order just after 12.00 so wasn't overly hungry at that point. Food arrived pipping hot in about 20 minutes. I ordered set meal as going out to a show later.£21.99 two courses. The main was tiny. Fish pie in a tapas bowl. Two prawns, and maybe three small pieces of fish. The food in bowl didn't even come to the top. Dessert was mini as stated but delicious. Its 4.40pm. I've just got in and Will be making a sandwich as hungry.My daughters pizza looked yummy and better value. I stole some of her crust as was still hungry too! Wil return, but order Pizza.”

• G

  Google user

  ·4 months ago

  “Beautiful location, just beside the river with large garden. Inside it has a really older wolde charm. Sadly just like all the other reviews the service, although it came with a smile is INCREDIBLY slow ! Be prepared to wait at the bar to be served for at least 15 minutes and waiting time for food was a minimum of 45 minutes when we visited on Saturday afternoon. The owner should really look at this and perhaps put extra people on duty, because not only was the service slow due to lack of staff it them impacted the tables not being cleared when people left and they we just stacked with plates and glasses. That said, I really loved the place and will likely re visit due to the lovely location.”

• G

  Google user

  ·5 months ago

  “great pub but waiting time at till to order is very long even when not very busy also at till you do not see how much they charge there is no screen that customers can see order and how much for every single order , you only see total amount, customer displayed till would be very good!”

• G

  Google user

  ·5 months ago

  “Fish and eels has been around for ages well known in nazing / broxbourn extremely well know for the food and right by the river and weir.. in the summers great does get quote busy but isnt that a goo thing just make sure you get in early to secure your seat at the outdoor table views are great food is great come here regular even if its after a stroll or a bite to eat well recommend”

• G

  Google user

  ·6 months ago

  “Great service from Abi. The food was lovely, especially the Beef Sunday Roast. Sticky Toffee Pudding is also highly recommended. Will definitely come again soon.”

• G

  Google user

  ·8 months ago

  “Excellent food (actually visited twice during our rent holiday to the area) and great location - we were offered a seat by the window and had a chance to look at the swans, ducks and boats go by. One of the young girls was superb and went out of her way to make us feel welcome. Others could learn from her. Good parking and its nice to go for a stoll afterward. Will be back.”