Tim Hortons - Burnley

Featured reviews

• K

  Kevinas

  ·3 months ago

  “Worst meal ever! My burger was 3 times smaller than usual. I am very disappointed with customer service as staff were disgustingly rude and …”

• M

  Magdalena Magdalena

  ·3 months ago

  “Avoid if you actually want serving. Unbelievably rude! ​Was passing by in the pouring rain today morning and thought I’d finally give this place a go. I was really looking forward to a warm coffee and a donut, but it was hands down my first and last time stepping foot in there. ​The self-service screens are fine, the menu is easy to navigate, though the prices are a bit steep compared to other coffee shops. The real issue started when the screen wouldn't accept my phone or my physical card. No drama, I thought, I’ll just queue up and pay at the till. ​There were two people in front of me in the queue. The first person was served, but as soon as they were done, the woman on the till just walked off. Didn't say "excuse me," didn't say a word, just disappeared. The woman who was now at the front of the queue and I were left standing there like spare parts for ages. There were three staff members working who looked right at us, but we were completely ignored. ​Look, I completely get it if a place is busy etc. If someone had just smiled and said, "Sorry guys, bear with us," I’d have happily waited. Instead, we got total silence! ​When the worker finally reappeared, she just snapped "one moment" at us without so much as an apology, and then walked off again. We were left waiting for another few minutes after that, which was the final straw. The poor woman in front of me was getting stressed about being late and I'd completely run out of patience. ​What makes it so frustrating is that it's not even proper, barista made coffee! Making it literally just takes one click of a button on a machine as is served from automated dispensers ! The donut was sitting right there in the cabinet in front of me too! The whole interaction would have taken two minutes max. ​After those extra minutes of being ignored again, I’d had absolutely enough. I said out loud for the whole place to hear, "Right, I've had enough of this. I'm not wasting my time for such ignorance when there's no real respect for people at all" and I walked out. ​I don't mind waiting, but I refuse to spend my hard earned money in a place where the staff treat you like an absolute nuisance for existing. These people are paid to serve the public, yet they treat you like you are completely nothing. I will never support a business where customers are treated like this when they are the ones paying for the service. Shocking disrespectful customer service! Won't be back.”

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• S

  Samuel Rochester

  ·3 months ago

  “best food ever, if i was on my death bed! WORST THING EVER! Awful staff, Code for the team member door is 1379! Food tasted like it was a live animal, fresh from the sewers, Horrible presentation, Dirty environment. Toilets stink and dirty. Sticky doors and floors. Not nice to customers and full of college students who are losers. Burger tasted like bodily fluids and made me ill. Pond water. Worst place ive ever been. Overpriced and bad quality! They also tried kicking my grandson out for eating his own food meanwhile his friends ate the slop produced from this government mandated burger slop joint that tastes like the bottom of a bin mans shoe! What was he meant to do? eat outside on his own? Forget it. Do not come! Dont reccomend! Save your internal organs from failure!”

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• I

  Isaac Earnshaw

  ·3 months ago

  “We ordered the vegan chicken burger and we customised our orders. The food was fresh and delicious thank you Emman. The service is always exceptional, thanks to Harpal for being friendly and welcoming. Great food, great staff. Highly recommend.”

• H

  Huda H

  ·4 months ago

  “Amazing staff very friendly and best place to be after stressful day W Me and my friends always come here nearly everyday for breakfast, lunch and drinks Thank you so much”

• S

  Sameer Ali Muhammad

  ·4 months ago

  “Very good customer service, and very nice french vanilla. The whole menu is nice.”

• H

  Huma Akhtar

  ·4 months ago

  “I’m a regular at Tim Hortons a they are consistently deliver a great experience.The service is fast, friendly and looks very well organised. The coffee is very rich and a great pick me up in the day. On top of that the store is kept very clean, which makes it a comfortable place to sit and enjoy your food or coffee. It’s definitely my go to place!!!”

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• S

  Shugufta Akhtar

  ·4 months ago

  “I went into Tim Hortons today to try out their French vanilla latte as I have heard great things. They had exceptional service and were very fast and friendly the place overall was also very clean and the drink was delicious I can’t wait to try more things from their menu I’ll definitely be back!!”

• A

  Alan

  ·4 months ago

  “Awful, I don't believe this is known as a food place because there's more waste here coming out of the fryers than Accrington landfill. Absolute waste of space and all I can say is eat here if you like the taste of pure sewage. 1 star.”

• S

  Samuel Neale

  ·4 months ago

  “Ordered a chicken burger and it came RAW. IT WAS BRIGHT PINK, didn't look like it had been cooked at all. Not to mention the extortionate price. Awful experience, never coming here again. The floor was also disgusting, looked like it hadn't been cleaned in ages. The staff was also extremely rude. Another thing, the bathrooms looked like an orangutang enclosure, skid marks and poo all over the floor and walls, never seen such a state before, fix this immediately.”

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