Nando's Burnley - Pioneer Place

Featured reviews

• G

  Google user

  ·3 weeks ago

  “Very disappointing I went on a weekend with my daughter and ordered the pitta with chicken and it came cold, hardly any salad or sauce and the chicken piece was very small and thin, the pitta was cold and not even heated like a usual light brown pitta, very expensive too.. what a disappointment”

• G

  Google user

  ·1 month ago

  “Ordered for collection and selected 19:30 as the collection time. We arrived at 19:20, and our food was already sitting behind the counter. Unfortunately, it wasn’t kept under a heater, so by the time we received it, the food was cold. For two meals with no drinks, the total came to just under £40, which felt very expensive considering the quality of the food. One of the sides was completely burnt and, as shown in the photo, should never have been served. The food overall was very average for the price. The mash was cold and tasted like powdered mash, while the chicken itself was nice but not enjoyable because it was cold. This is such a shame, as Nando’s has always been a favourite of ours. However, with the noticeable drop in food quality alongside the increasing prices, I’m not sure we’ll be returning anytime soon. For nearly £40 for two meals, we expected a much better standard. If we had been eating in the restaurant, the food would have been sent back, especially the burnt side, as it simply should not have been served. Unfortunately, because this was a collection order, we weren’t able to do this at the time. It is also surprisingly difficult to report an issue with a collection order afterwards, which is something Nando’s could perhaps look at improving. Customers should have an easy way to report problems with their food and receive an appropriate response, particularly when the food does not meet an acceptable standard.”

• G

  Google user

  ·1 month ago

  “WE eat here on a regular basis. WE usually ask for a bigger table as we get a sharing platter, we get told no on every occasion, the bigger tables are needed for 3 or more people. On our last visit, A single male was seated at a table for two next to us, he asked for a bigger table as he did not want to sit in at a small table next to other people. He was immediately told yes and was given a table for four. We spoke to the manager on our way out and we were told that double standards do not happen. It clearly does, he did agree to talk to the member of staff who was responsible, she did not seem to care, just shrugged her shoulders saying that he requested a bigger space. Double standards!!!”

• G

  Google user

  ·1 month ago

  “It was my sons birthday he begged me if we could do it in nandos Burnley i said ill go n see if they can do a table booking for us i went in a day before and spoke to the staff and explained how excited my son is to celebrate his birthday here n if thy could save a table for 15 people at that time my name was taken down and said yes we can try but we really don't take table booking i said yes thts fine but plz if u could arrange something for me they said OK next day we all went at the time i told them the day before n staff just acted like thy don't know me at all n told me I was looking around 1hr n the people behind me were going n sitting on the table we discussed about a day before I was so embarrassed with all of my sons friends and my family staff was extremely rude .. n then we all got separated on different tables n my son was really upset n on our table there were 6 to 7 people squashed then a table in the middle got free we spoke to the staff if half of the people could move there n then all of a sudden table in front of us got free so we then asked if thy could sit here instead.. then there was a guy called Fyaz I think he came up to my husband n said u keep switching table we might tell u all to leave which was so rude n embarrassing my husband then explained we r not switching tables we r only trying to sit together .. we even took the cake to cut it there but after all this we bought the cake home ... even the food was below average we ordered the family platters but the kids were still crying for chips small portions... spent over £200 but no one was happy.. my son was in tears when we got home his day was ruined it was his 10th Birthday which he'll never forget... absolutely disgusting behaviour by the staff Staff needs training how to behave with customers..”

• G

  Google user

  ·2 months ago

  “We were a party of six, and unfortunately our food was delayed. However, shortly after we placed our order on our phones, a member of staff came over to let us know there would be a 20 - 30 minute wait. They then kindly offered us complimentary starters as an apology, which I thought was excellent customer service. Rather than leaving us wondering where our food was, they kept us informed and proactively addressed the delay. Overall, the staff were friendly, attentive, and made what could have been a frustrating experience much more enjoyable.”

• G

  Google user

  ·4 months ago

  “I came here with my son and got served by Beth. We both enjoyed our food, atmosphere was great and service was amazing. My son enjoyed the independence of pouring our own drinks and using the ice cream machine. Beth was great at assisting my son using these machines! She was very friendly and welcoming!”

• G

  Google user

  ·5 months ago

  “Nice mid week date night. Food was fresh and tasty service was good.”

• G

  Google user

  ·6 months ago

  “Food was as expected, and atmosphere was good. However i want to make a special recognition to Tom - worked 7/3 - as i (15) went with my two younger brothers (14 and 9). Tom welcomed us and let us pick where we would like to sit, prompted us on how to order etc. But more importantly he treated us like adults. I believe he very easily could have dismissed us as young kids but he kept professional and made the meal enjoyable!”

• G

  Google user

  ·11 months ago

  “Ordered on Deliveroo. Food came cold and undercooked and burnt garlic bread. This Nando’s was nice when it first opened but has recently gone downhill both in store and takeout. Photos attached as evidence. Seniors need to give these workers a kick up the backside and get their heads in the game. So disappointed and will not be ordering from here ever again. Absolutely ridiculous!”

• G

  Google user

  ·1 year ago

  “I have always been a regular customer visiting the restaurant with my family. A very bad experience with the shop manager who had no consideration in respecting the wishes of the customer as the piece of chicken ordered was completely not consumable. I always believe that the customer was always right, but in this case the manager’s Approach was unacceptable leaving us with no option but to dispose the Food. Previously uncooked food or chicken which is not eatable has led to health issues.”