U1st nails

Featured reviews

• J

  Jada

  ·5 months ago

  “I’ve visited this salon three times, and the contrast between my experiences is honestly shocking. My first visit was based on the high reviews, and it absolutely lived up to them. Kitty did my nails and she was fantastic warm, attentive, offered a drink, made conversation and created a genuine sense of comfort. It felt like I had finally found a nail salon that understood customer experience, which is exactly why I came back. My second visit was slightly different. The experience wasn’t as warm, and I did start to feel a shift in attitude. It wasn’t terrible, but it definitely didn’t match my first visit, I notice little things and mannerisms, but I gave the benefit of the doubt. I asked for a simple design, something slightly outside of my comfort zone, and was made to feel like it was a problem. I understand there can sometimes be a language barrier, but there is a clear difference between that and being made to feel like an inconvenience. The attitude came across as impatient and dismissive rather than helpful. I had previously shared that I can sometimes feel anxious in nail salons due to past experiences, especially when asking questions or trying to understand options. On my first visit here, I felt like I had finally found somewhere different. That clearly wasn’t the case. After attending twice and having mixed feelings, I decided to give it another go and brought my mom with me so we could enjoy the experience together. This third visit completely changed everything. When my mom asked simple questions about BIAB and French styles, something completely normal when you are paying for a service, it was clear it was being received as an issue. Instead of being guided, she was briefly shown products and then pointed across the room with no real effort to help her understand. At that point, the entire atmosphere shifted. Staff and clients began looking over, and you could feel the tension in the room. One client looked visibly uncomfortable. I then noticed a man at the back shaking his head and speaking while watching us. A few minutes later, he shouted across the salon telling us to “go somewhere else” and that there were other nail shops down the road. That moment was completely unacceptable. Me and my mom just stood there looking at each other while the entire salon went quiet and people were watching. It was embarrassing, uncomfortable and honestly quite shocking. It ruined our afternoon and I was left in complete disbelief. We are paying clients. It is completely reasonable to ask questions about products, services or styles especially when spending money. There is no justification for being spoken to like that. What makes it worse is the complete lack of professionalism. If there was an issue, it should have been handled properly face to face, respectfully not shouted across a room. For me, it’s not just about the nails, it’s about how you make people feel. This is supposed to be a self-care experience, something enjoyable. Instead, it felt uncomfortable, dismissive and completely disrespectful. If you are someone who already feels anxious in these environments or doesn’t like confrontation, I would strongly advise against coming here. I will not be returning. As a business owner myself in Aesthetics, this was a real eye opener. Customer experience, basic respect and communication are non-negotiable in any service industry. Based on this experience, I will no longer be recommending or referring clients to this salon.”

  Read more
• C

  Charlotte Louise

  ·9 months ago

  “Absoloutely love my new nails. The lady was so polite, welcoming, and offered me a cup of tea which is a bonus! The shape of my nails is exactly how I asked, colour looks amazing. Really pleased! Definitely will be returning ☺️”

• M

  M H

  ·11 months ago

  “My other half has been going here for 20 years and wouldn't go anywhere else. It's a lovely welcoming family business that listen to what you want and always deliver an excellent service. She can't recommend them enough and looks forward to treating herself as much as she can.”

• N

  Nicola Chare

  ·11 months ago

  “Best nail salon in Birmingham, jack always does amazing job with my nails, always welcoming and friendly. Wouldn't go anywhere else. The other nail techs are also brilliant as family and friends also use the other staff there. Love all my amazing designs they do there for me, my latest nails are with real flowers in”

• K

  Katie Molloy

  ·1 year ago

  “Thought I’d try this nail shop for the first time today and I would 100% recommend and I will definitely be coming back. I had my nails done by leon who was so friendly and did my nails to perfection!. Thank you for the excellent service.”

• D

  Dani Meah

  ·1 year ago

  “Been getting my nails done by Jack for years. Lovely service always! Love my nails always”

• G

  Gemma Holder

  ·1 year ago

  “Been going to u1st nails for nearly 5years after being recommended by my friend! Jack is amazing and really gets to know what his customers like.. a number of times I have been with no idea what design i fancy and everytime Jack manages to create a design which is always my style! All the staff are Polite, friendly and the cleanliness and upkeep is fab! Highly recommend! X”

  Read more
• T

  Tiffany Grace Gorriceta

  ·1 year ago

  “I’m in love with my nails and would definitely come back here again! I’d recommend this place to anyone who wants fast, efficient and professional service. The workers here are also welcoming and kind. The nails I got below were BIAB and were finished in just 40 minutes by Kitty! My nails were originally in horrible shape but she managed to reshape them and make them beautiful again. Thank you so much ☺️”

  Read more
• E

  Em Archer

  ·1 year ago

  “Ive had the best experience at this nail salon for a number of years! The staff are so welcoming and professional, and the atmosphere is always clean, relaxing, and beautifully set up. My nails are always done how asked for on arrival. The attention to detail and quality of work is always 5 star. Jack also takes the time to make sure I was comfortable, happy with the results. I’ve been to many nail places before, but this one is truly a step above. Highly recommend to anyone looking for flawless nails and great service! Thanks to Jack and the team always”

  Read more
• K

  keeleyym

  ·1 year ago

  “I have been getting my nails done here for over a year now and I am so pleased with the nails and the service. Highly recommend, the prices are so reasonable and the staff are so welcoming and lovely.”