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New City — Chinese Restaurants in Basingstoke

New City

Chinese RestaurantsBasingstoke, ENG

3.9 out of 5 stars3.9(127 reviews)

Quick info

+44 1256 465768
77 Southern Rd, Basingstoke RG21 3DY, United Kingdom

About New City

On Southern Rd in Basingstoke, New City is a Chinese takeaway operating on a walk-in basis with no reservations. The menu runs through familiar items such as mixed hot appetisers, pancake rolls and crispy duck, alongside pork and chicken fried rice served with bbq sauce and a pineapple chicken dish. Orders are placed at the counter, and payment is cash only. Delivery is handled by a single driver covering the surrounding area.

Good to know

  • Reservations
    Walk-in only

Reviews

3.9/5
127 reviews

What reviewers say

Reviewers most often mention delivery delays, pancake rolls, chicken fried rice and cash only payment.

5★
74
4★
20
3★
5
2★
6
1★
22

Customer Review Summary

Reviewers most often single out the pancake rolls as consistently good, with the mixed hot appetisers and the duck and pineapple dish also drawn out for being well cooked and tasty, alongside the pork and chicken fried rice with bbq sauce. Several describe delivery arriving hot, freshly cooked and quick, calling it good value. Set against that is a recurring complaint of long waits, with multiple accounts of two to two and a half hour deliveries, repeated unanswered calls, and one refund refused because "the boss isn't there." Others describe a recent drop in quality: burnt rice, undercooked chips, greasy overcooked pancake rolls, and chewy beef and mushroom, a reversal from earlier visits. One reviewer reports being served chicken twice despite confirming a vegan order. A few mention it is cash only, awkward on a cold night. One diner recalls a forgotten portion of chicken balls being added to their next order without charge.

Featured reviews

  • Google user
    “Food was amazing, cant comment on atmosphere as had home delivery. Food was hot and freshly cooked, and delivery was quick, very impressed”
  • Google user
    “Food is disgusting rice burnt with black lumps even the egg was burned Pineapple chicken turns up pink tasting of water spareribs have hairs wrapped around them called up complained rice and pineapple chicken. Resent out turns up same Need to eat as don’t have money to waste Please don’t order Delivery lady, extremely polite and helpful.”
  • Google user
    “Food tastes great and doesn't feel greasy at all, very good value for money😊”
  • Google user
    “Edit. Prices have gone up significantly and tonight's order took over 2 hours to arrive. Phoned the restaurant 8+ times and when I finally got an answer I was put on hold for a while before being told it's on the way and being hung up on, no explanation or ETA provided. One of the best restaurants I have ever ordered from. The portions are large, food is delicious and always arrives piping hot. I would recommend the mixed hot appetisers and the pork and chicken fried rice with bbq sauce. The Service is also impeccable. They once forgot a portion of chicken balls and I mentioned it the next time we ordered and they included them in the new order. Delivery driver is always very nice and polite.”
  • Google user
    “As regular users, I can safely say the quality of the food has definitely dropped over the last year. If you want to order, make sure it is for collection as they are always late with your order. The last 3 times we have ordered for delivery they have been way over the time they have said it will take. Doesn't help that they only have 1 driver.”

Location

Chinese Restaurants near New City

New City
3.9127
  • 0.2 mi

    deep fried ribs, singapore fried rice, prawn and chive dumplings

  • PO Wah4.0207
    5.6 mi away

    salt and pepper chicken, prawn toast, curry sauce

The 2 nearest chinese restaurants by distance. Ratings, hours and review terms come from public business profiles.

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