ASDA Cafe

Featured reviews

• J

  jp Gnow

  ·4 months ago

  “The kids' meal deal is highly affordable, but unfortunately, the service was quite disappointing. The staff forgot to include the drink with the meal until we pointed it out. To make matters worse, when my child needed a second packet of ketchup for their chips, we were refused and told we had to pay extra. While I understand it's a promotional price, this rigid approach and penny-pinching over a bit of sauce made us feel very unwelcome. Great value, but poor customer experience.”

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• M

  Mr Bee

  ·5 months ago

  “I recently visited the ASDA Cafe during the busy lunch period. On the positive side, the food was good and the prices were decent, offering good value for a supermarket cafe. ​However, the entire experience was completely overshadowed by operational issues. At what should have been peak lunchtime, there was hardly any hot food available or actively being prepared.​Crucially, the young staff were visibly overwhelmed and struggling. I observed clear signs of stress and even found a staff member in the back area who was clearly upset and unable to cope with the situation. This is not a criticism of their effort, but a sign of a serious management and resource problem. ​The cafe needs urgent attention in terms of staffing levels, training, and operational support to ensure stock is maintained during peak hours and the employees are supported. I hope management addresses this soon, as the good quality food deserves better operational execution.”

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• S

  Steampugs

  ·8 months ago

  “Used to take the kids here before shopping for pizza and chips on a Saturday occasionally, the Pizza was genuinely very very good, so we're the chips, haven't been for over a year or more, went today and everything has changed, worst pizza I've had in a long time, just cheese on a pizza base, barely any sauce on it at all, absolutely no flavour, and it was smaller too, and the fries are now fat claggy dry chips, won't be eating there again, a real shame as it was so much better before they changed hands.”

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• M

  Mason Clark

  ·11 months ago

  “Food lukewarm…did inform a member of staff who said oh and walked away”

• A

  Arif patel

  ·1 year ago

  “Great service and very helpful staff. I am a regular visitor, sometimes to get lunch and sometimes to place larger orders for my office. Staff are always friendly and helpful. Special thanks to Libby, Tilly, Beka and Ivan for helping with my most recent large order.”

• P

  paul stubbs

  ·1 year ago

  “Rude staff with real issues and yet again very little choice of food not the first time to be told items out of stock and equipment not working 🤬🤬🤬”

• M

  Maria

  ·1 year ago

  “My dog won the lottery and killed Aquaman”

• R

  Rachael

  ·2 years ago

  “I went for soup on the pensioner deal whilst out shopping. My soup was cold and the manager on shift was very rude when I complained. There was nobody to complain to the customer service was shocking, I will not be going back”

• M

  Majid Yazdani

  ·2 years ago

  “**Terrible Experience at Asda Café in Broadheath** I recently visited the Asda Café in Broadheath and had a very disappointing experience. We ordered two breakfasts, and everything was crammed onto one plate, which made the entire meal soggy due to the beans. On top of that, I ordered toast, which came out completely burnt. When I politely asked for it to be replaced, the staff member took it back to the kitchen in a rude manner, only to return with the same toast after scratching off the burnt part. The toast was still inedible, so I asked again, and she finally replaced just one slice – again, with an attitude. The service was poor, the staff were rude, and the handling of food was unacceptable. I won’t be coming back and would not recommend this café to anyone.”

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