New Hong kong
Quick info
About New Hong kong
On Market Place in Whitehaven, New Hong Kong is a Chinese takeaway serving the city in the evenings only, every day of the week. Orders are taken on a walk-in basis at the counter, and the menu can also be placed online through Foodhub for those ordering ahead. There is no seating on site, with the format built around collection and delivery to the surrounding area. Delivery has run long at times, with waits of two to three hours reported after checking on an order's status, so allowing extra time is worth factoring in when ordering for delivery rather than collection.
Reviews
What reviewers say
Reviewers most often mention seafood in orders despite requests, long delivery delays, crispy noodles and share box combo.
What reviewers say
Reviewers most often mention seafood in orders despite requests, long delivery delays, crispy noodles and share box combo.
Customer Review Summary
Recurring reports of long delivery waits form the clearest pattern here: several reviewers describe orders taking two and a half to three hours to arrive, arriving cold, and getting little help when phoning for updates, with one calling the driver rude and aggressive. Quality complaints repeat too, including soggy spring rolls, stale prawn crackers, hard fried rice, and a dry chow mein a child couldn't eat. More serious accounts also surface: one reviewer found a plastic wrapper inside a crab meat soup and says a friend had food poisoning afterward, while another reports prawns left in a curry despite requesting none, a concern for allergies. Against this, a few reviewers describe a share box of salt and pepper chips, chicken wings, spring rolls and ribs as tasty, single out the crispy noodles dishes, and note that food ordered by phone was ready quickly and delicious.
Customer Review Summary
Recurring reports of long delivery waits form the clearest pattern here: several reviewers describe orders taking two and a half to three hours to arrive, arriving cold, and getting little help when phoning for updates, with one calling the driver rude and aggressive. Quality complaints repeat too, including soggy spring rolls, stale prawn crackers, hard fried rice, and a dry chow mein a child couldn't eat. More serious accounts also surface: one reviewer found a plastic wrapper inside a crab meat soup and says a friend had food poisoning afterward, while another reports prawns left in a curry despite requesting none, a concern for allergies. Against this, a few reviewers describe a share box of salt and pepper chips, chicken wings, spring rolls and ribs as tasty, single out the crispy noodles dishes, and note that food ordered by phone was ready quickly and delicious.
Featured reviews
- Gracie Mcaleavy
“ordered 2 and a half hours ago , still not arrived when the website says “fast” delivery”
- Vicky Mason
“Usually order here a lot, decided to order a curry tonight and directly asked for absolutely no seafood. Went to dish out the food to find prawns in the curry. Either the order notes weren't read properly or the food was cooked as a batch and they picked out the ingredients i asked to be removed and failed to remove the seafood pieces. Be careful when ordering from here if you have allergies”
- Dawn Logan
“Very poor. Definitely not fresh. Spring rolls soggy. Prawn crackers soft and stale, more onion than anything else in the 2 dishes. Fried rice was hard and brown. Waste of money. Edited for the reply... ordered 18th sept via Foodhub, order no 1130205023 total £33.60.. what difference is that going to make. The food was dreadful and a waste of money.”
- Darren Noble
“Great service. Food ordered on the phone and ready when I arrived. Tasted delicious and a good ample serving of all. Thanks”
- Pamela Dalzell
“Ordered two chow meins so dry daughter couldn't eat hers doubt I'll be eating mine definitely won't be ordering again”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Good to know
- ReservationsWalk-in only
Location
Chinese Restaurants near New Hong kong
- JJ House4.2463.5 mi
salt pepper chips, curry sauce, fried rice
- Double Happiness4.7846.5 mi away
vegetable spring rolls, crispy squid, salt and pepper chips
- Hot Woks4.11956.6 mi away
special fried rice, chicken chow mein order errors, egg fried rice quality
| Place | Rating | Distance | Mentioned in reviews |
|---|---|---|---|
| New Hong kong | 3.081 | — | seafood in orders despite requests, long delivery delays, crispy noodles |
| JJ House | 4.246 | 3.5 mi | salt pepper chips, curry sauce, fried rice |
| Double Happiness | 4.784 | 6.5 mi away | vegetable spring rolls, crispy squid, salt and pepper chips |
| Hot Woks | 4.1195 | 6.6 mi away | special fried rice, chicken chow mein order errors, egg fried rice quality |
The 3 nearest chinese restaurants by distance. Ratings, hours and review terms come from public business profiles.
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