Mackenzies Bar & Kitchen

Featured reviews

• F

  Fiona Hughes

  ·1 month ago

  “Brilliant place for all types of occasions. Atmosphere and staff are amazing. Pricing is reasonable too compared to other places in old town.”

• S

  Stephanie Hopkins

  ·1 month ago

  “The waitress with the brown hair working today at lunch was the most miserable and grumpy lady we have ever been served by! Talk about rude! She slammed our drinks down on the table both times we ordered without a smile or a thank you. We came out to celebrate my partners birthday, we were going to stay for multiple drinks and food but after the second round we decided against ordering food and left. Disgraceful service!!”

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• C

  chelsea mcwilliam

  ·1 month ago

  “Now I don’t normally write a review for anything as were in 2026 and nobody is allowed an opinion for anything but I have to write this one as it was shocking. I’ve had 2 bad experiences here and I won’t be coming back again because of it. The first bad experience I had was that me and my partner had to wait over an hour tops for food which never came because apparently our ticket never came through until breakfast was finished with, our drinks came after an hour and a bit and they weren’t good, I had a milkshake my boyfriend had an orange juice and the milkshake tasted like it had been watered down with a bit of banana nesquick to it and the orange juice tasted like it was watered down as well. After that we decided to walk out and just leave as we never got our food and our drinks were horrible but we did get a full refund which is alright I guess. The second bad experience happened today 16th of august 2026 Sunday, I had to desperately use the toilet and this was the only closest range toilet for me to use so I didn’t have a choice, now I’m not gonna mention names or a person description but if you are puking at work you should not be there you should be at home. Somebody like me who has a really bad case of emetaphobia boxed into a small toilet room with small toilets listening to someone puking next to you was incredibly problematic for me because of the fear I have. Now I don’t know why they were could have been for a number of reasons but I didn’t have the best of times. I came out shaking really badly crying my eyes out couldn’t really breathe and I ran outside. Again I have a massive phobia with sick anything to do with it. But if you aren’t well or are throwing up doesn’t matter you should NOT be at work.”

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• M

  Melanie Davenport

  ·2 months ago

  “Walked in and was immediately welcomed by Sofhia and David who were super friendly and made me and my friend feel very welcome. They made us some amazing cocktails and mocktails that were delicious. Was a great experience to have friendly, warm, welcoming and fun staff behind the bar so we will definitely be back very soon! Thank you Sofhia and David for a great night!”

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• L

  Lucy Price

  ·2 months ago

  “Came for bottomless brunch - they had great cocktails , great food & amazing service , from T and the rest of the team , who made the experience really enjoyable. Highly recommend 😁”

• K

  Kreeti Thapa

  ·3 months ago

  “⭐☆☆☆☆ I don’t normally leave negative reviews, but I felt this experience deserved one. My husband and I arrived early to watch the England v Argentina game and found a lovely table to sit at. There were no reservation signs on the table when we sat down, and nobody mentioned that the area had been booked. About half an hour later, we were told that we had to move because the table had been reserved. By then, all of the better seats had already been taken, so we were left with very limited options. What disappointed me the most was the way the situation was handled. The manager explained that they had only decided to put the reservation signs out about an hour before kick-off because they expected the pub to get busier. If that was the case, why weren’t customers already seated informed at the time? A simple conversation or an apology would have gone a long way. Unfortunately, the manager came across as dismissive and showed very little empathy for the inconvenience caused. We weren’t asking for anything special—we just wanted to be treated fairly after spending a significant amount on food and drinks throughout the afternoon. The whole experience left a sour taste. As an Asian family, we couldn’t help but wonder whether we would have been treated differently if we had been someone else. I can’t say that was the reason, but it’s genuinely how the situation made us feel, and that’s not a feeling any customer should leave with. good customer service is just as important as the venue. Sadly, the poor communication and the manager’s attitude completely overshadowed what should have been an enjoyable evening.”

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• L

  Leo G

  ·3 months ago

  “Really disappointing experience. We arrived early and found a nice table to watch the England v Argentina game. At no point were we told that the area was reserved, and there were no reservation notices on the tables when we sat down. Around half an hour later, we were suddenly told that the table had been booked and that we needed to move. The frustrating part wasn’t just having to move, it was how it was handled. The manager explained that they had only decided to put the reservation notices out about an hour before the game because of increased demand. Had we known from the beginning that the table was reserved, we would have happily chosen somewhere else. Instead, by the time we were asked to move, all the best seats had already been taken. What made the experience worse was the lack of empathy or apology from the manager. Rather than acknowledging the inconvenience or taking responsibility for the poor communication, we were simply expected to move without any real explanation or attempt to make things right. Our group spent a considerable amount on food and drinks throughout the match, so it was disappointing to feel that our custom wasn’t valued. The way the situation was handled left us questioning whether we were treated fairly. I can’t say for certain why the experience felt this way, but as a group of Asian customers, it did leave us feeling uncomfortable and wondering whether we would have been treated differently. Good customer service isn’t just about following procedures, it’s about communication, respect, and making customers feel welcome. Unfortunately, this experience fell well short of that. Not going ever again.”

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• B

  bella brown

  ·3 months ago

  “Attended a private party this weekend, Maria’s service was 10/10 and the space was great”

• A

  Alice Stanton

  ·3 months ago

  “T and the whole team go out of their way to make me feel both welcome and safe here, top quality customer service from the whole team. Especially in this hot weather! As someone who also works in hospitality, I really appreciate their positive vibes. Keep it up guys ✨️💛”

• R

  Rosemary Norton

  ·3 months ago

  “It's was not accessible to disabled person, the tables were sticky and had not been wiped big step up into bar & restreuant no atmosphere now got a swollen knee due to step up in your property”