
Pepe's Piri Piri
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Quick info
About Pepe's Piri Piri
Pepe's Piri Piri is a fast food restaurant at 197 Portswood Rd in Southampton, built around piri piri chicken that is grilled over flame and finished in the Pepe's marinade. The chicken is Halal, and the kitchen works from fresh ingredients. The menu also includes a chicken and rice box meal and chicken nuggets with fries. Customers collect their orders at the counter, where a display shows which are ready. Dogs are welcome, so visitors can bring a pet along. The restaurant is one of more than 270 Pepe's stores across the UK.
Good to know
- ParkingFree parking lot · Paid parking lot · Parking
- AccessibilityWheelchair: entrance, parking lot, restroom, seating
- Good for kidsGood for kids · Kids' menu · Family-friendly
- DietaryVegetarian options
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Reviews
What reviewers say
Reviewers most often mention piri piri chicken, long order waits, plain chicken without sauce and chicken rice box.
What reviewers say
Reviewers most often mention piri piri chicken, long order waits, plain chicken without sauce and chicken rice box.
Customer Review Summary
The recurring complaint is slow, disorganised service. Several describe waits of half an hour or longer, with staff talking among themselves while orders sit, and one says the order was not even on the display after a long wait. Two report asking for piri piri chicken and receiving plain chicken with no sauce, one also getting cold chips and the other missing fries. Both say the staff were rude or dismissive when they called, with one told to come back if they wanted sauce. Another says the rice box arrived only half full.
Customer Review Summary
The recurring complaint is slow, disorganised service. Several describe waits of half an hour or longer, with staff talking among themselves while orders sit, and one says the order was not even on the display after a long wait. Two report asking for piri piri chicken and receiving plain chicken with no sauce, one also getting cold chips and the other missing fries. Both say the staff were rude or dismissive when they called, with one told to come back if they wanted sauce. Another says the rice box arrived only half full.
Featured reviews
- Matin Safi
“An absolute must-visit! I literally travel all the way from Belgium just to eat at this restaurant because I am so incredibly crazy about their food. Every single trip is 100% worth it. The flavors are phenomenal, the atmosphere is wonderful, and the service never disappoints. If you are looking for an extraordinary dining experience, this is the place to be. Highly, highly recommended”
- Parvinder Singh
“The food is nice, and I have no complaints about the quality. However, I do feel the service could be improved.Whenever I visit, I often see staff talking amongst themselves while customers are waiting. I usually end up waiting more than 30 minutes for my order, which can be quite frustrating. It would be much better if there were clear time slots or a better system to ensure customers receive their food within the expected timeframe. I would also suggest monitoring staff during busy periods to make sure orders are being handled efficiently. Apart from the waiting time and service, everything else is good.”
- Feri Hashemi
“I love this place so much. The workers were really nice. I love the chicken nuggets and the Feri fries highly recommend and I also met the owners and they were very nice very friendly.”
- Gokul MA
“Worst customer service. I love Pepe's food and have eaten at many branches, but the Southampton shop always has terrible service. I waited over an hour and my order wasn't even on the display. I asked for extra hot peri peri chicken and got plain chicken with no sauce and cold chips. Staff told me the sauce was added but they lied me and when I call them, then told me to come back if I wanted sauce which is a arrogant reply food taste is very good from all pepe franchise but I won't be going back to this Southampton branch again because of only terrible customer service.”
- Rizwan Ullah
“I ordered piri piri chicken, but they sent me plain boiled chicken without any sauce. They also forgot to include the fries. I called the restaurant to complain, but the staff were very rude and unhelpful. I'm very disappointed with both the food and the customer service.”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Highlights
“Pepe's is the home of flamed grilled Piri Piri chicken. The flavours on Pepe's menu are like no other, specially marinated for the Pepe's brand. Over 270 stores in the UK, open for delivery, takeaway and eat in. Our chicken is Halal and ingredients are fresh. Pepe's also have an App and website ordering portal where customers have the chance to win great prizes such as holidays, bundles and vouchers on every order placed.”
- Popular for lunch
- Popular for dinner
- Popular for solo dining
- Healthy options
- Vegetarian options
Amenities
- Wheelchair accessible entrance
- Dogs allowed outside
- Delivery
- Takeout
- Dine-in
- Family-friendly
Show more amenities
- Vegetarian options
- Casual
- Onsite services
- Late-night food
- Dessert
- Solo dining
- Dining options· 4
- Lunch
- Dinner
- Counter service
- Seating
- Facilities· 2
- Gender-neutral restroom
- Restroom
- Accessibility· 4
- Assistive hearing loop
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
- Family-friendly· 2
- Good for kids
- Kids' menu
- Offerings· 2
- Healthy options
- Quick bite
- Crowd· 1
- Groups
- Parking· 3
- Free parking lot
- Paid parking lot
- Parking
Location
Fast food near Pepe's Piri Piri
- 0.6 mi£10–20
juicy burgers, chicken wings, lamb chops
- Rocket Ronnies Limited4.52881.7 mi
pool tables, darts corner, smash burger
- McDonald's3.41,8103.4 mi£1–10
double quarter pounder with cheese, soggy cold chips, mobile app orders
| Place | Rating | Distance | Price | Mentioned in reviews |
|---|---|---|---|---|
| Pepe's Piri Piri | 4.21,821 | — | £10–20 | piri piri chicken, long order waits, plain chicken without sauce |
| Texas Grill (Southampton) | 4.2980 | 0.6 mi | £10–20 | juicy burgers, chicken wings, lamb chops |
| Rocket Ronnies Limited | 4.5288 | 1.7 mi | — | pool tables, darts corner, smash burger |
| McDonald's | 3.41,810 | 3.4 mi | £1–10 | double quarter pounder with cheese, soggy cold chips, mobile app orders |
The 3 nearest fast food by distance. Ratings, hours and review terms come from public business profiles.
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