PizzaExpress

Featured reviews

• J

  Jim Pickens

  ·2 months ago

  “Came on a busy Saturday evening and cannot comment the staff enough. Worked in hospitality myself previously and the entitlement of some people is ridiculous. Well done to the staff and team for dealing with some challenging situations from some truly awful customers. When there’s a queue of 50 or more people outside and the restaurant is full of course there’s going to be a longer wait on food but at that point it’s your choice to dine in the restaurant. Food was excellent and Tristan was a great server and wonderful host. Thanks for an amazing evening.”

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• C

  Charlotte Weisberg

  ·2 months ago

  “We had my son’s 11th birthday party and although I was a bit late on the mark asking for a pizza party the kids could still decorate their pizzas and had a great time. The kids had the secluded part and made it extra special. The staff were fab and Andy was brilliant so helpful and accommodating nothing was too much trouble. Supported by Maria who was the main waitress and so helpful and warm. Together with other waiting and kitchen staff. This is my favourite pizza express. Thank you for making it a great experience and memorable birthday xx”

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• A

  Anthony Vassoler

  ·2 months ago

  “My experience was absolutely fabulous. I was served by a wonderful waitress by the name Maria. She was very sympathetic and took my order without any problems. The food was marvellous and the atmosphere of the restaurant was immaculate and very relaxing. I think that one of the best servers I have ever had was Maria. If I was the manager I would definitely give her a raise!”

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• D

  Deon Dougherty

  ·2 months ago

  “We arrived at 6:00pm for a pre-booked table of five and placed our order almost immediately. It then took an hour for our starters to arrive. The calamari was stone cold, our little one’s cucumber was rotten and slimy, and overall there seemed to be a complete lack of care and attention when preparing the food. By 7:15pm, with still no sign of our mains, we decided to leave. To be fair, the manager handled the situation well, but watching the staff throughout our visit was frustrating. Several employees showed very little urgency, wandered around at a snail’s pace, and generally gave the impression they couldn’t be bothered. There appeared to be little attention to detail or focus on customer service. The biggest selling point of Pizza Express has always been consistency. It’s never claimed to be world-class dining, but you know what you’re going to get simple food that’s largely prepared in advance and finished quickly in the restaurant. Unfortunately, that consistency seems to have disappeared. Based on this experience, standards have fallen dramatically.”

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• V

  Vicky Riding

  ·3 months ago

  “Booked to eat here before a show at the Lowry theatre. Waiter was very good and helped us to get a discount by using the app. Food was very nice and freshly made. I was impressed by the low calorie menu choices. (Calories marked on menu.)”

• J

  Jan Van Otterdijk

  ·4 months ago

  “What a wonderful experience we had at this restaurant. We were staying nearby and were looking for a place to have lunch. Even though the restaurant was not officially open yet, the owner kindly allowed us to come in about ten minutes before opening time, which was greatly appreciated. The service from the manager was extremely friendly and professional throughout our visit. Although we were tourists, we immediately felt very welcome and comfortable. The food was delicious, fresh and beautifully presented. We also really appreciated the effort the staff made regarding allergies. There was a very clear allergy guide available and the staff handled everything with great care and professionalism. This is also a great place to enjoy a few beers with some tasty snacks in a relaxed atmosphere. A sincere thank you to the entire team for the excellent hospitality and care. We will definitely come back when we visit Manchester again!”

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• K

  Kobra Adam

  ·5 months ago

  “I just want to give a big shoutout to Tegan. She greeted us with a smile, made sure we were comfortable and delivered such an amazing customer service. She was incredibly kind, and I’d definitely come back again because of her.”

• A

  Aaron

  ·5 months ago

  “Pizza Express at Media City is a large restaurant; it has the new Pizza Express look and feel that I love, with vibrant orange coloured booths, a large open kitchen, and nice lighting. The location is good, but it can get very busy during event days, including at Old Trafford. My most recent experience here was very busy, the restaurant was full, with many diners being turned away due to demand, as it was before a Manchester United game, I feel the staff dealt with the demand very well, despite being busy, they still ensured food tasted good, came out in good time, and the staff still seemed genuinely friendly, engaging and happy to be there, one male staff member, who I think was the manager, was going above and beyond, he seemed to be everywhere at once, helping diners at the host stand, making sure my drink was topped up and also making small talk and check-backs with customers, he seemed like a great person, just watching him and how he dealt with customers and staff, you can tell that he cares a lot. For my food, I ordered the Gluten-Free Pollo Ad Astra, with a portion of dough balls, I asked for my food at the same time, there was a short wait between the dough balls and the pizza, but I get it, as they were very busy and it still was fast enough that I could enjoy them both together with them remaining hot, which is good enough for me. My food was pretty good, although I do prefer the regular gluten-free base rather than the Romana one, and I wasn’t given an option, I still enjoyed my pizza; the toppings were good quality, including the chicken. My biggest issue with Pizza Express recently has been the changes made to the garlic butter for coeliacs, but I like the change of adding it to a sealed pot. While it was still slightly runny and did melt fast, it was firmer and easier to spread than previously, so I could enjoy my dough balls again. The pricing is reasonable, and I also like the number of offers available, such as Tastecard and the Pizza Express Club App. It makes the food much more affordable, but I do feel it can be a little expensive without offers. This is one of my favourite Pizza Express locations, mainly down to the quality of service and how they can maintain great standards even when the restaurant is super busy.”

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• H

  Heidi

  ·6 months ago

  “Amazing pizza, great service, and friendly staff. I ordered the bbq burnt ends pizza with garlic butter dip, and it tasted absolutely delicious. Would definitely come again to try a different pizza from their menu. The portion is also generous”

• F

  Fares (Fares1Knight)

  ·1 year ago

  “The food was delicious, the preparation didn't take so long. First I got the starter which is the mozzarella sticks with sauce and the pizza came after that by around 10 min. I got the stretched dough so the dough was thin but the pizza looked bigger, Beef pizza. And lastly was the dessert, vanilla cheese cake it was too sweet and they put their 6 year anniversary small chocolate next to it. So far the service was good since I was there at 12:30 am on Monday. Not many people were around since it's working time. The music was fine not a big fan of songs and stuff.”

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