Jade Palace
Quick info
About Jade Palace
On Victoria Rd in Saint Austell, Jade Palace is a Chinese takeaway open for collection only, with no seating on site. The menu runs to an extensive range including a tofu meal selection, and the East Meets West dish sits alongside recurring orders like salt and pepper chips. Orders are taken either in person at the counter or by phone, and payment is cash only. It opens daily, evenings only, and callers should expect the phone to stay busy along with longer waits during peak periods. There is no table service, with all food prepared for takeaway.
Reviews
What reviewers say
Reviewers most often mention salt & pepper chips, soggy cold chips, cash only payment and duck pancakes.
What reviewers say
Reviewers most often mention salt & pepper chips, soggy cold chips, cash only payment and duck pancakes.
Customer Review Summary
Salt and pepper chips draw repeat praise, alongside a tofu meal selection and a generally reliable food quality. But complaints recur: one reviewer describes soggy rice, cold curry chicken, and overcooked chips, while another reports rock hard duck pancakes and prawns they spat out after a long wait. One diner also describes discomfort with a till staffer's repeated order confirmations. Cash only is noted as an inconvenience.
Customer Review Summary
Salt and pepper chips draw repeat praise, alongside a tofu meal selection and a generally reliable food quality. But complaints recur: one reviewer describes soggy rice, cold curry chicken, and overcooked chips, while another reports rock hard duck pancakes and prawns they spat out after a long wait. One diner also describes discomfort with a till staffer's repeated order confirmations. Cash only is noted as an inconvenience.
Featured reviews
- Andrew Pill
“The food has always been excellent, promptly prepared and reasonable value. The female till staff, however, is clearly not acquainted with the concept of neurodiversity. Whenever I give an order, she insists on asking if there's anything else which makes me doubt myself: I then overthink and, as often as not, restate the order incorrectly. I asked her if she's would refrain from doing so when I collected and she just replied that "that's how I answer the phone" with a smirk as if it's my fault. I note that this is the second review (see Susie Twamley) who has questioned her. Loving the food, dreading the order.”
- Denzil
“Best salt & pepper chips you'll ever get! Takeaway only. Extensive menu, more options than most Chinese takeaways round here. Tofu meal selection 🤤 Only downside is cash only unfortunately. But worth it imo. Co-op across the road has a cash machine and a large carpark …”
- Brett Marshall
“I usually get my Chinese takeaway away here, and personally for me has always been good. Tonight was mother's day and they were really overwhelmed with orders and under a lot of stress, so was little bit more of a wait than usual. The phone was ringing off the hook, the place was constantly stacked out also. That being said the service was great so you all should be proud of this evening. May I also note, the food was cooked to perfection and was well worth the wait! Hats off to you all, you did a fantastic job! Easy 5/5 from me guys. Will definitely keep coming back here.”
- Nicole Pearson
“Waited an hour and 45 minutes and it was so disappointing. Ordered duck and the pancakes were so rock hard we couldn’t even pull a single pancake off. The prawns I actually spat out they were disgusting. Soggy cold chips. Not cheap either - …”
- Sarah Lou
“We visited for the first time yesterday on our search to find a decent Chinese takeaway nearby. I was surprised how quickly the food was made and the results explained a lot... Soggy rice, cold chicken in the chicken curry and raw onion, chips were over cooked, shame really as the curry sauce was pretty tasty other than that”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Good to know
- ReservationsWalk-in only
Location
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