Casa Bianca Pontypridd

Featured reviews

• G

  Google user

  ·1 month ago

  “This was my first time. The food was delicious. The Gamberoni was the best. The staff were so welcoming and lovely. I was really impressed!”

• G

  Google user

  ·2 months ago

  “Absolutely amazing service and the food was delicious! Huge thank you to our server who gave me a complimentary glass of Prosecco as we are celebrating our anniversary this weekend. Absolutely lovely place and highly recommended”

• G

  Google user

  ·2 months ago

  “Party of five. No-one had any complaints about their food. Relaxed, warm, friendly atmosphere. Sole member of staff did all she could to keep service going, but ultimately, it became slow and disjointed as the place became busier. That undermined the dining experience somewhat.”

• G

  Google user

  ·3 months ago

  “Firstly , the food is always good here , however what it consistently fails to deliver is the little details that could make it a far better experience for everyone . There never seems to be a front of house that proactively manages anything , the staff dont seem to know the menu , or appear to have been trained correctly - no table water offered , no spoons provided with spaghetti (and it’s an Italian restaurent), two of the mains were sent back as they weren’t correct, no small plates offered for a shared starter , had to ask for pepper, empty glasses not cleared , no one checked to see if we wanted to order more drinks and so on. It’s a shame , and clearly a staff training and management issue. Up your game please as your food is just about holding you in there .”

• G

  Google user

  ·3 months ago

  “Sorry to leave a negative review but my pasta was undercooked and given to the wrong person. I am a celiac and preordered a gluten free bolognese. My dish was given to another member of our group who tucked in early. My un gluten dish arrived shortly after. I soon realised that I was eating normal pasta with the tell tale tingle in the mouth and very quickly accelerating heart burn. There is a breakdown in coms from the kitchen to delivery staff. Maybe a flag in the food stating the allergy. Secondly when we swapped meals my pasta was dry and undercooked. The sauce seemed un authentic and lacking herbs and seasoning - almost dolmio? , the mince had a pork like texture. I left my dish but was not asked once is everything OK. The majority of the group enjoyed their dish of choice. One sent pink chicken back. Overall lacked authenticity, dry and lack of sauce / meat. Lack of herbs. Pizza was delicious as was the chicken dish my wife had. The staff are wonderfull but need to check on quality after delivery and there needs to be a warning from kitchen to staff on allergens. Beautiful place with some teething problems. I left the place hungry. I won't return until I hear of zero inconsistencies and more customer care by a simple 5 minute check after delivery. Also, got billed for 2 coffees which never arrived.”

• G

  Google user

  ·3 months ago

  “Nice decor. Delicious cheesy garlic bread. Tough chewy beef ribs that did not melt off the bone as slow-roasted should. They apologised but gave us a free dessert rather than refund the £25 ribs themselves. Very young, inexperienced staff doing their best but needed more experienced staff for a Friday evening. Some of the other dishes the family had seemed nice, it was a real shame about the ribs because they looked so delicious on the website/Google Maps.”

• G

  Google user

  ·4 months ago

  “Thanks for a fantastic meal .service and staff excellent .Will definitely be back. Already recommended to other family and friends”

• G

  Google user

  ·5 months ago

  “We nearly cancelled after the recent reviews but decided to give it a go- and so glad we did. I’m literally sat writing this waiting for dessert I’m so impressed. The food was absolutely spot on, atmosphere great, staff attentive and friendly, and service quick. Portion sizes were extremely generous, and price was extremely fair. Will absolutely be back. Keep it up guys, we live in a world where people just absolutely love to complain, and put people down who are trying their best. We will be back very soon Thank you”

• G

  Google user

  ·8 months ago

  “The food experience was inconsistent. The antipasti was very good, with standout focaccia that was absolutely delicious, and the Gouda was easily the best cheese on the board. However, the seafood risotto was disappointing for the £20 price point. Only one prawn and three mussels, although it did arrive piping hot. The salad di carne was also missing salami there was sort of other ham/meat which wasn’t great, which was noted, though the staff did apologise and offered a complimentary liqueur, which was appreciated. Service details were a bit lacking. Used napkins weren’t replaced, and the seating felt very cramped, with tables for two tightly packed on either side, making the space uncomfortable. Overall, Casa Bianca shows promise with some excellent food elements, but the experience is let down by poor attention to detail, value concerns, and comfort issues. With improvements in service and consistency, it could be much better.”

• G

  Google user

  ·8 months ago

  “Had visited the week before. Lovely food then , service was slow. Tonight was shocking to be honest. We both had lovely food.....but....the service is absolutely horrendous! Waited ages for our food , the table by us had their food sent to another table so had to wait for theirs again, the tables are all cramped together and I think they had overbooked for the amount of staff they had. They simply could not cope !!! We ate our food , the dishes were cleared away after 20 minutes . Asked for dessert menu , got given it. Ordered after waiting another 10 minutes. Took our order, waited for another 25 minutes!!! Asked the waitress what was going on , she said the tiramisu hadn't set so they had to put it in the freezer and we would have to wait again 😡😡 all staff are not that friendly ! We waited another 15 minutes . In the end we asked for the bill, waited another 10 minutes , in the end we got up and went to the bar to pay, shocked to find the desserts were on our bill 😡 the table we were sat by hadn't even had someone to take their dessert order , they were getting impatient which was understandable. We paid and left promptly. Absolutely shocking place for service!!! Sort it out ! We wont be back. Upstairs was absolutely boiling and very uncomfortable, very noisy too. Need better friendlier staff and more of them . Or....dont book so many people in if you can't cope. Joke of a restaurant 🙄 Reviews from 5 / 6 months ago all state the service wasn't acceptable, either they don't read their reviews or they juat don't care and don't wish to fix the rubbish service”