Pret A Manger

Featured reviews

• A

  Alex Bedwell

  ·1 month ago

  “Staff in here are amazing. So fast, friendly and efficient even when it’s first thing in the morning. Great service”

• F

  fifi

  ·2 months ago

  “By far the best staff out of all the branches, service with a smile, they’re so friendly and welcoming. They’re always so helpful. The GM Gousha is absolutely fantastic manager always solves any concerns with our corporate orders. 10 out 10 quality services keep it up guys 💕”

• H

  Hani Hani

  ·4 months ago

  “I came in to get a matcha the worker did help to decide which matcha I should get but I’m gonna be honest the matcha taste un done like the matcha wasn’t mixed well before put in and I’m a matcha girl I know what matcha tastes like, if you’re one this is the last place to be recommended.. :(”

• R

  RKVK

  ·7 months ago

  “The staff are openly having conversations with each other and missed my cappuccino order. They didn't hear it because they were too busy having a chit chat. You're there to do a job and serve customers. Chit chat when customers aren't about.”

• M

  Mr J

  ·7 months ago

  “I wanted to take a moment to share some positive feedback about the team working at one of your Manchester city centre stores. While I have already expressed my thanks to them in person on several occasions, I felt it was important to write directly so that their efforts are recognised more formally. As you will know, Manchester is saturated with places to buy coffee. There is certainly no shortage of choice in the city centre, and I could easily visit a different café every day if I wished. Yet despite this, even when I am not travelling, I find myself returning to this Pret store daily. The reason is very simple: the people working there. The team consistently create an atmosphere that is welcoming, professional, and genuinely warm. From the moment customers walk through the door, they are greeted with friendly faces, efficient service, and a level of attentiveness that goes far beyond what is typically expected in a busy coffee shop environment. It is clear that they take pride in what they do and in representing your brand. What stands out most is their ability to maintain this level of service even during busy periods. The team works with impressive coordination and positivity, ensuring that customers are served quickly while still feeling acknowledged and valued. In an industry where speed can sometimes come at the expense of hospitality, this group manages to achieve both. For context, I spent 15 years working as a hotel manager in the hospitality industry, so I am particularly aware of the challenges of maintaining high service standards day after day. I know first-hand how much effort, teamwork, and leadership it takes to create a consistent customer experience. Because of that background, I recognise just how impressive this team’s performance really is. They are a credit not only to Pret & Piccadilly train station, but to the hospitality industry as a whole. Their professionalism, attitude, and customer focus are exactly what make people return to the same place again and again. Quite simply, this team is the reason I choose this store. I hope this message can be shared with the store team and their management so they know their work does not go unnoticed. In an industry where feedback is often given only when something goes wrong, it feels important to highlight when things are being done exceptionally well. Thank you for maintaining such high standards and for employing people who clearly care about what they do”

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• O

  Opulent Sunset

  ·8 months ago

  “Great customer service. Visited yesterday - 25/1 - they didn't have the tea I wanted, but the man with a good beard serving hot drinks (sorry I didn't get his name) did everything he could to make sure I got something I wanted. Also, the Pret hot food offering is better than any other coffee shop by a mile. Esp the lassa chicken”

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• N

  Noelia Martínez Orosa

  ·10 months ago

  “What a great Pret! The range of food and drinks is always pretty decent, but what really makes the difference in this one is the staff— efficient and genuinely friendly. A special mention goes to Adriana, who makes the whole experience even better with her attentiveness and lovely attitude. Highly recommended.”

• E

  Ellie Garton

  ·1 year ago

  “Happy Valentine’s Day & thank you for the treat! Had great service here from the team, really efficient on service and my coffee was gifted as a treat! 🥰 Really great support with my allergy & the team took the time to make sure everything was safe and top quality - and soooo speedy! Thank you, thank you 🫶🏽”

• D

  Dr. RL

  ·1 year ago

  “This is a great little shop. Organic coffee and a huge selection of food items. The pastries are fresh made daily. The croissants cinnamon rolls other items are terrific. We also like it that they had apples and bananas that we could grab and eat for healthy snack. There are several of these around and they are terrific. There’s no better option in this train station than this one.”

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• Y

  Yogesh Moule

  ·2 years ago

  “Worst coffee I had here. The Latte they gave me was of Soy milk and I didn't order with Soy milk. Additional, as this cafe is at train station, they give the Latte in takeaway cups. Hence they didn't foam the milk correctly and it tasted watery and not creamy as it should be. Just because it is served in a takeaway cup doesn't mean it should be give like this. Disgraceful Pret A Manger.”

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