No 197 Chiswick Fire Station

Featured reviews

• C

  Cellyn Iloanyionwu (Cellyn)

  ·2 months ago

  “We arrived on time for our bottomless dinner, which included a meal and unlimited drinks over 1 hour and 30 minutes. Unfortunately, the experience was extremely disappointing. The biggest issue was the drinks service. Despite the restaurant being fairly quiet for a Friday evening, my friend and I only managed to receive five drinks each over the entire 90 minutes. At one point, our assigned waiter took our drinks order and then disappeared for around 20 minutes. We later saw him having his lunch, which is absolutely fine, but he had clearly forgotten to put our order through or arrange for another member of staff to look after our table. We eventually had to get up ourselves to ask someone to serve us. The new waitress was very understanding, apologised, and kindly agreed to bring us two drinks at a time to make up for the delay. However, we then witnessed our original waiter scolding her in front of other customers for doing so, which was completely unprofessional and uncomfortable to watch. At the end of our booking, we politely asked for a short extension to make up for the 20 minutes we had been left without drinks. The waiter refused. We asked to speak to the manager, but after disappearing for five minutes, he returned saying the manager had also declined. Given the way he spoke to the waitress and handled the situation, we suspected he may have been the manager himself. If that’s the case, his approach to customer service and handling complaints was very poor. The food wasn’t much better. I ordered my steak medium rare, but it arrived well done. After sending it back, the replacement came out rare. By that point, I had completely lost confidence in the experience. The restaurant itself is beautiful, but unfortunately the service and food did not justify the price. I left feeling disappointed and wouldn’t return. Terrible.”

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• B

  Beat A. Schwendimann

  ·3 months ago

  “No 197 Chiswick fire station is a popular restaurant for brunch, dinner, or cocktails. The modern interior design creates a relaxed atmosphere. All dishes are cooked fresh in the open kitchen in the back. Indoor and outdoor seating available. Friendly and accommodating staff.”

• O

  Oscar Vadillo

  ·3 months ago

  “It says there is happy hour. They then explain that's old promo -even if it's in their blackboard. Now it's only 2 spritzs for £15. I explain my wife is pregnant so she wants an non-alcoholic cocktail. They say it's fine and if we order a mocktail and a spritz. Shockingly, bill is £23. I complain and the say we should've taken two spritz... Nice place but no thank you.”

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• A

  Aaron Harris

  ·3 months ago

  “I'd been meaning to go to the fire station for some time and it didn't disappoint. From the moment you walk in the beautifully spacious and ambient surroundings pull you towards the main bar, where the super friendly barman greeted us and welcomed us. There's ample seating inside but the gorgeously quaint rear garden was our choice, and it provided a lovely spot for late breakfast and a mooch. The menu is via QR but servers are happ to take your order, and the food on offer is as varied and tasty as you'd expect, with the English breakfast being a standout - its exceptional, and at the price comparable to anywhere in London, and arguably the best I've had as far back as I can recall. I can't wait to visit again, maybe in the evening to enjoy this place once over. A total treat, thanks guys!”

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• E

  Esha

  ·6 months ago

  “I recently visited No.197 and had a really lovely experience. The food and service were both excellent, and it’s such a great spot for a working lunch. I ordered the burger, which was delicious you could really taste the quality of the ingredients, and it felt like a dish made with care. The staff were just as impressive attentive, welcoming, and very helpful with recommendations and alternatives. I’ll definitely be returning.”

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• G

  GB

  ·6 months ago

  “Nice place, good food. We really enjoyed our dinner.”

• E

  Eddy G

  ·8 months ago

  “We went to Chiswick fire st to celebrate my brothers birthday couple of weeks ago! We had an absolute blast!!! The food was great, drinks/ cocktails were amazing and to top it all off the D’j came on at 9pm playing big tunes!! Incredible atmosphere and it was one of my brothers best bdays ever!!! Big shout out to Mira and her team for their exceptional customer service! Highly recommended”

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• M

  Marcie Diablo

  ·9 months ago

  “I enjoyed the food tremendously because the ingredients are great, taste is excellent, portion is generous and come pretty quickly! Totally surprised me for what I experienced. Space is very cool, super high ceiling! Pet friendly and child friendly. I saw a terrace which i can imagine would be very nice for summer!!! Will come back for dinner!”

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• D

  D.Matin

  ·1 year ago

  “I Had a brunch today at the Chiswick Fire Station restaurant with my wife, and it was a fantastic experience! The food was absolutely excellent, with a delightful menu that offered great variety at very reasonable prices. The atmosphere was lovely, though I must mention it was slightly chilly due to the high ceilings of the spacious salon—something you might expect in such an expansive setting. However, this did not detract from our enjoyment. Staff; they were all smiles and incredibly welcoming, adding to the overall positive vibe of the place. We had such a wonderful time that we are already looking forward to our next visit. Highly recommend it to anyone looking for a great brunch spot!”

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• S

  Suthersan Suthakaran

  ·2 years ago

  “Visited with family for a birthday celebration, first the service was really good and accommodating. We had a 4 month old and they gave us a quieter location so we can leave the pram and also be away from everything. Food wise it was very average for the price, the shrimp burger was nice and fries were good. Croqottues i was not a fan and Calarami I've had better. Overall I think the Brunch Menu would have been better and that's what I would probably go for, but service and decor was nice.”

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