Costa Coffee
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Quick info
About Costa Coffee
Costa Coffee is a coffee shop in Gloucester, set on St Oswalds Retail Park. The business is part of a coffee chain and runs on a counter-service basis, so customers order at the counter. The menu is split between drinks and food. Drinks on the menu cover both hot drinks and iced coolers. Food covers sweet snacks and sandwiches, so a drink can be paired with either a sweet snack or a sandwich from the same counter.
Good to know
- ParkingFree parking lot · Free street parking · Paid parking lot
- AccessibilityWheelchair: entrance, parking lot, restroom, seating
- Good for kidsGood for kids · High chairs
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Reviews
What reviewers say
Reviewers most often mention chocolate fudge frappe, hot chocolate and brownie, Too Good To Go and flat whites.
What reviewers say
Reviewers most often mention chocolate fudge frappe, hot chocolate and brownie, Too Good To Go and flat whites.
Customer Review Summary
Reviewers most often single out the staff, describing them as friendly, welcoming and chatty. One regular family is greeted with "the usual" every Saturday, and another visitor praises a barista's help with a Too Good To Go order. Drinks and treats get named too. The chocolate fudge frappe is said to taste better here than anywhere else, and a hot chocolate with a brownie earns a nice mention. A few call it a good spot to work or meet socially, though one finds it very busy and a little loud. The criticism centers on service lapses and comfort. One reviewer describes a queue out the door. Another stood in a roasting hot room while their order was left and someone else's was remade first. A third reports broken air con and a broken toilet. That same reviewer's two flat whites came out too wet, and a barista threw them away without a word before a manager, described as lovely, made them again.
Customer Review Summary
Reviewers most often single out the staff, describing them as friendly, welcoming and chatty. One regular family is greeted with "the usual" every Saturday, and another visitor praises a barista's help with a Too Good To Go order. Drinks and treats get named too. The chocolate fudge frappe is said to taste better here than anywhere else, and a hot chocolate with a brownie earns a nice mention. A few call it a good spot to work or meet socially, though one finds it very busy and a little loud. The criticism centers on service lapses and comfort. One reviewer describes a queue out the door. Another stood in a roasting hot room while their order was left and someone else's was remade first. A third reports broken air con and a broken toilet. That same reviewer's two flat whites came out too wet, and a barista threw them away without a word before a manager, described as lovely, made them again.
Featured reviews
- Aggy G
“I absolutely love coming to Costa at St Oswald’s Park! The staff are always so friendly, welcoming and genuinely chatty, which makes every visit such a lovely experience. The customer service is honestly some of the best I’ve experienced 😍 they always make you feel like a valued customer. And the chocolate fudge frappe deserves a special mention! 😍 It genuinely tastes better here than anywhere else I’ve tried. Perfect every time! A huge thank you to the whole team for always being so lovely. You’re doing a fantastic job! ❤️☕️🍫”
- Emma McGranaghan
“Someone else came back in and my order got left while I stood waiting in a roasting hot room and she remade the other persons then went back to mine which is not how customer service should be”
- David Anegbode
“Went in there yesterday for the first time and I was served by Rosie who made me feel so welcome and very cheerful! Definitely recommended if you want a good atmosphere to work or for a social”
- Nick Wood
“A really good Costa. Very busy: excellent service. A little loud.”
- Kate H
“Every Saturday we’re met with such warmth for us and our boys. We've had great experiences with the staff here since we first started coming, and Yryna deserves a special mention for being the first one to ask us if we want "the usual", it just adds a layer of familiarity which makes us want to keep coming back! Service was great as always and facilities nice and clean. Thank you”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Highlights
“Counter-service coffee chain offering hot drinks, iced coolers, sweet snacks and sandwiches.”
- Great coffee
- Great dessert
- Great tea selection
- Popular for breakfast
- Popular for lunch
- Popular for solo dining
Amenities
- Wheelchair accessible entrance
- Outdoor seating
- Delivery
- Takeout
- Dine-in
- Good for kids
Show more amenities
- Bar onsite
- Casual
- Onsite services
- Coffee
- Quick bite
- Dessert
- Highlights· 1
- Great tea selection
- Atmosphere· 1
- Trendy
- Parking· 5
- Free parking lot
- Free street parking
- Paid parking lot
- Paid street parking
- Parking
- Dining options· 4
- Breakfast
- Brunch
- Lunch
- Seating
- Crowd· 2
- Groups
- Tourists
- Family-friendly· 1
- High chairs
- Popular for· 2
- Solo dining
- Good for working on laptop
- Facilities· 1
- Restroom
- Accessibility· 3
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Location
Coffee shops near Costa Coffee
- 0.4 mi£1–10
afternoon tea, scones with cream and jam, coffee and cake
- On Toast4.82840.7 mi£1–10Outdoor seating
cheese and tomato toastie, nutella toastie, canadian bacon toastie
- The Roastery4.86913 mi
avocado on toast, breakfast sandwich, flat white
| Place | Rating | Distance | Price | Mentioned in reviews |
|---|---|---|---|---|
| Costa CoffeeOutdoor seating | 4.0570 | — | £1–10 | chocolate fudge frappe, hot chocolate and brownie, Too Good To Go |
| The Monk's Kitchen Cafe @ Gloucester Cathedral | 4.6248 | 0.4 mi | £1–10 | afternoon tea, scones with cream and jam, coffee and cake |
| On ToastOutdoor seating | 4.8284 | 0.7 mi | £1–10 | cheese and tomato toastie, nutella toastie, canadian bacon toastie |
| The Roastery | 4.8691 | 3 mi | — | avocado on toast, breakfast sandwich, flat white |
The 3 nearest coffee shops by distance. Ratings, hours and review terms come from public business profiles.
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