The Lakeside Inn

Featured reviews

• G

  Google user

  ·2 months ago

  “Food was not the best. Fish was as black as the 3 x cooked chips. Not what others serve. Staff not helpful with seating. Wouldnt go back there are much nicer places.”

• G

  Google user

  ·2 months ago

  “Due to a mix up our booking was double booked, but John and Courtney went above and beyound to make our night a good one. They commped us a round of drinks for the error and made sure we where comfortable. My sister arrived before myself and was abit worried about us beingnin the bar area as myself has auadhd and massive sensory issues and one of my biggest is sound (didnt bring my active noise canceling headphones due to adhd loss..) and was worried that the party with the DJ at the main bar would be an issue, the staff couldnt have been more amazing, everytime the music started to creap up they kept reminding the Dj tonlower the music, which to me was insaine as no one let alone a business, went out of their way to support me with my sensory issues (even though i felt mortified and self conious of this (rejection senitivity) they did their utmost best to keep the music at a resonable level, which for me was something ive never experenced and the staff need to be commended, the food was beauiful and we had a great night, after heading to the outdoor area as the party started kariokie and I didnt wanna spoil their evening, so we continued in the beer garden for a few birthdsy drinks for my dad and just had an amazing evening. Although the Ambience rating i only put 3 stars, that was only due to the clash of our booking mix up and being in the bar area near a party, apart from that everything was amazing and will deffinantly be going back, not just for the food but for the amazing staff who went above and beyound to make our evening xx”

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• G

  Google user

  ·3 months ago

  “Took my mother and sister and partner out for a pub meal...this place keeps getting recommended to me. After ordering we waited 1 hour and 40 minutes for our meals, even after several times asking where our food was. Eventually it came. Fish and chips ..mushy peas were cold and looked like they'd been in the microwave a few times. Burnt fish and chips. My mince and dumpling was awful. Salty and a tough dumpling which wouldn't cut and looked like it had been stood on. There was barely any veg, looked liked they'd scraped it from the bottom of a pan. We all complained to be told by the waiter, who'd spoke to 'the manager ' we could have free dessert. The manager should have had the balls to deal with this themselves. This is the 2nd time this had happened...the difference being we're never going back. A very good catering phrase for the manager 'you're only as good as your last lunch' and that's certainly true of your restaurant. One last point, the service staff were lovely...”

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• G

  Google user

  ·4 months ago

  “This is the first review I've ever done, and I think it's absolutely worth it. I went there with family, it was the launch day of their new menu, which we didn't know. When we arrived there, they weren't quite open for food but they were so helpful. The manager was absolutely amazing, she made us feel so welcoming. Sat us next to the fire which was put on for us, and got us all drinks. She took the time to talk to us, and had a good laugh with us. she also went through the menu with us and explained it all. The food was absolutely lush, and you got a great portion too. I will absolutely be going back there again, and I recommend everyone else to go too. Thank you Lake side for your excellent hospitality 😊.”

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• G

  Google user

  ·4 months ago

  “Visited the Lakeside Inn after hearing good things about it for a family celebration. Location is good, nicely decorated inside with a pleasant atmosphere. Staff were okay, drinks were priced as you would expect and there was a happy hour on cocktails. However when it came to ordering food, I was informed that there are no gluten-free options at all. This meant that whilst all of our party was able to order a meal, I could not order anything. Very disappointed that a place like the lakeside cannot accommodate a diet requirement. First time this has ever happened in over 15yrs gluten free. I chose to leave our family event to go to another place where I could eat, which seemed like I had the best option as our guests waited well over an hour for their food. (We were informed there was a delay of 45 mins in the kitchen however it was closer to double that time) Not such a problem if the food was worth waiting for, but I am told it was below average at best. We also heard Other customers complaining that they had been there over an hour and not yet had any food. The staff complained that our party had not booked a table, this had been attempted prior to arrival with no response. Surely a restaurant as big as the lakeside when they are not even full can accommodate orders. Who would have thought taking business to an industry which is struggling would be such a problem. Disappointing and well below expectations, perhaps it was a bad night but as I won’t be returning, not somewhere we would give a second chance. If you’re gluten-free definitely avoid.”

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• G

  Google user

  ·4 months ago

  “Accessible, clean, warm and friendly. Great food with excellent quality ingredients - all freshly made. Toilets are clean, however access is near two steps which could be tricky for those with mobility difficulties. The hand drier in the ladies is very high up and ineffective - it has little power and there are no alternative hand drying options available. Two meals, two drinks for two adults was roughly £35. Great service, exceptional food, definitely worth the visit. Also some offers on two meals for £20 - I'll scope that out next time. Very well done team Lakeside Inn.”

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• G

  Google user

  ·6 months ago

  “A party of 12 of us went for bottomless brunch last night. What a fantastic night we had! Mathew and Bridie were our servers the lovely Derek was front of house. HUGE thank you your patience and customer service was amazing. Michelle the manager wow! Talk about keeping the vibe and atmosphere going I think we all danced our socks off. I actually felt like I had been on a proper night out with lovely surroundings, great staff and it’s just on my doorstep. Exactly what Hebburn and Jarrow need a pub with good music, great atmosphere where everyone can enjoy and dance. Cheers everyone xx”

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• G

  Google user

  ·8 months ago

  “Called in on spec for food & a couple of drinks each. Luckily they had a special offer on (up until 5pm), which was a choice of 2 mains for £18. Quite a good choice on offer & we opted for the salt & chilli chicken stack & the peppercorn chicken stack. Portions were qiuite big with plenty sauce & nicely cooked chunky chips. Great value & very tasty. Nice atmosphere in the whole place. We were sat in the dog friendly bar area which was cosy & warm with a well stocked real fire.”

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• G

  Google user

  ·9 months ago

  “Well if you want to go to a restaurant where there is no service no atmosphere and a member of staff brings the bill without being asked puts it down on the table and says can you pay it at the bar on your way out. Still had drinks on the table!! Table was booked for 4.30pm. It's a good job we turned up early as we were told we could only have the table for 1.5hrs for 5 of us celebrating a birthday from 4.30. Then they gave us a table in the dining room at the back at 3.45pm. It took 30 minutes to take our order. We had to go to the bar for drinks. Then there must have been a party in the room we were in and they came in and through the rest of the meal the woman whose party it must have been was talking to the staff and keep looking at our table. We had to ask for the dessert menu by attracting the staffs attention. So we all decided that this was the last time we will use this Pub/Restaurant and will make sure we let everyone know not to use this business”

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• G

  Google user

  ·10 months ago

  “Pretty dead. We were lit gona fall asleep mid pint lol. It’s so dim beautiful decor tho like stunning just so dark on the inside, the staff were canny but we did ask to change our mash to chips and we still got mash on both of them wich looked like powdered mash tbh like had a skin on the lot, you could aslo shape it it literally was like playdough n the vedge was just basic microwave stuff as, mince was nice so was the dumpling and a nice clean pint, was £18 for 2 small mince n dumplings can’t rember how much pints were around £4/5 i think food also took a while to come but it is a sit down place. Also had a dirty carrot 😔”

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