Tortilla Edinburgh

Featured reviews

• D

  Diya Bhavsar

  ·1 month ago

  “We informed them twice about the student discount—once before placing the order and again at the time of payment. Despite this, they never applied the discount. When we went back for a refund, they kept insisting that we should have mentioned it before paying, even though we had already explained that we did. I believe they were biased against us because we are Indians and enjoy spicy food.”

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• B

  Ben Thornton

  ·2 months ago

  “Great location, food was top quality and atmosphere was nice. £20 for two wraps and 1 drink. Missing 5* only because it could have a better deal considering the wrap’s size and they’re £9 each.”

• K

  Kayleigh

  ·3 months ago

  “Visited the St James Quarter branch on 06/06/2026 and had one of the worst customer service experiences I’ve encountered. Girl with the pink hair Kit in my particular. I even have a video of there antics. A simple ordering mistake (I asked for cheese but was given sour cream) should have been easy to correct, but instead I was argued with and blamed for the error. When my food was remade, the portions were noticeably smaller despite paying extra for cheese sauce. Raising this politely was treated as though I was being unreasonable. The manager, Kit, handled the situation very poorly. Rather than resolving the issue, he was dismissive, confrontational and more interested in defending staff than addressing the complaint. I was ultimately asked to leave despite remaining calm throughout. The biggest concern came when I requested a refund. I was handed a refund receipt showing card details that were not mine, and the receipt stated “Chip & PIN” even though I had paid contactless. I was also uncomfortable that my email address was entered into what appeared to be the manager’s personal mobile phone. To make matters worse, other staff came out to watch and laugh while the situation unfolded, which was embarrassing and unprofessional. This complaint has been escalated to senior management. I have requested that CCTV be preserved and that the refund, staff conduct, handling of my personal data and the incorrect refund receipt all be investigated.”

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• S

  Sienna Bowles

  ·4 months ago

  “Food was perfect but confusing when I asked about how much stuff was. girls that served me were so rude and were talking about me and looking at me when I left, dirty looks. They practically rolled their eyes at me. 😳when I walked in I wasn’t greeted and ignored, ended up standing for 2 minutes like a headless chicken. 🐔. One of them didn’t know what they were doing, I could probably make a better tortilla than them, like did you want me to make it?”

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• D

  Debra Ogden

  ·4 months ago

  “Food was ok. But why I am rating 3 is because I went just before 8 pm and they started putting up chairs, blocking trash cans and sweeping under my feet. They close at 9 pm.”

• R

  rab ness

  ·4 months ago

  “I am paralysed from the eyes down and I expect to be treated fairly and the staff here did not meet the mark. When I arrived in my wheelchair I was met with laughter from staff and pure and utter ignorance. there is no better way to describe it other than felling like I was trapped in a zoo enclosure being ridiculed by little children that have never seen a paralysed hippo before. I was made fun of with smirk comments about my weight while ordering. I believe if I want to order 7 items I should be able to do so without commentary from idiotic staff. for people that work in a restaurant I would expect them to be able to serve a vegetable like myself properly. when I had finally placed my order I waited 1 hour and 23 minutes for my food and I shouldn't have been exited for it because when it arrived I noticed it didn't come with a feeding tube for me which quite frankly is discriminatory and disgusting. i had to personally go out of my way and waste my precious time go to the counter to ask for assistance with eating my meal and what followed was ridiculing and abysmal. the staff came to my table after a very long wait and started to feed me like a baby. food was being shoved down all of my holes at a rapid rate and I felt like bonnie blue in the middle of a restaurant. my throat was being violated by five different members of this secret tortilla cartel. I have developed severe PTSD and I can no longer go near any Mexican food for the fear of my trauma kicking in at any moment. I lost sleep over this for many nights now and I believe it is time to speak out for everyone else in my situation.”

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• J

  Jay Pendragon

  ·5 months ago

  “They have a delicious vegan option, but the portions of lettuce in the salad and protein are quite small in the salad version. So you might need two helpings depending on your hunger, which renders it less cheap.”

• S

  Stephanie Barr

  ·6 months ago

  “I recently visited Tortilla and had a lovely experience! I was chatting to a girl whilst ordering, her name was Scarlet and she was nothing but helpful! I have dietry requirements and she was extremely knowledgeable on this, and allowed me to feel comfortable whilst eating there. She had lots of information and was an overall great adition to my experience. Would definitely return!”

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• C

  Cara Banks

  ·6 months ago

  “Recently I ordered a burrito and when it came I was extremely disappointed as I found when I opened the wrapper i saw a horribly wrapped burrito with not a lot of filling. It was wrapped so terribly I had to get a knife and fork to eat it. As well as this they forgot my sour cream and cheese. I would not come here again as the food wasn’t too good anyways and it was very expensive for what it was.”

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• C

  Calum

  ·1 year ago

  “I come here often because the food is good, but far too often the main filling portions are ridiculously (laughable) small and are closer to sample sizes than a proper serving. Today, and like on previous visits, I left still hungry, which isn’t what I’d expect when paying £10–15 for lunch and leaves me feeling frustrated and robbed of what’s supposed to be a nice treat. Sorry for the 1⭐️, but sort it out. I’ve included 3 photos. Two from today and one from a previous visit which shows just how good the tacos can be if your server isn’t portioning the food like it’s coming off their wages. Updated June 2025”

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