Bridgeview Station Restaurant

Featured reviews

• G

  Google user

  ·1 month ago

  “​We visited the Bridge View Station Cafe on August 15th around 2:00 PM for tea and coffee. We love the location and would like to be regular customers, but the service and quality during our visit fell well below the standard expected for the prices charged. ​We hope management can address the following areas for improvement: ​Staff Training & Hospitality: Our server (a young man in his 20s) seemed unhappy to be there, was quite blunt, and showed visible reluctance when we asked to rectify issues. Refresher training on basic customer service and handling mistakes with a positive attitude would make a huge difference. ​Order Accuracy & Service Flow: Our Earl Grey order was mix-managed twice—first bringing the wrong item, then the wrong variation. We also had to ask twice for hot water refills. Improving communication between the order counter and server would help avoid these delays. ​Drink Quality & Equipment Care: One of our tea cups arrived with old residue baked onto the inside, which had to be sent back. Additionally, the tea served was overly stewed and bitter. Standardizing brew times and ensuring thorough dishwashing procedures are essential. ​We share this feedback because we genuinely want to see this local spot succeed and improve. We hope to return in the future for a much better experience.”

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• P

  Paula Swan

  ·2 months ago

  “Lovely cakes and coffee. £31 for 4 cakes and 4 coffees.”

• G

  Google user

  ·2 months ago

  “Another fantastic breakfast i was taken for breakfast to start of the day on my 67th birthday. We had a fantastic breakfast Christmas Eve morning fantastic value for money.”

• G

  Google user

  ·2 months ago

  “The food was lovely but service needs work - very slow (for example took 15 mins for our order to be taken and that was only because we asked a passing staff member). Also, we got served a tiny portion of milk for 2 drinks, the americano was only half full and the cake slices were very inconsistent (one big one small despite it being the same type of cake). The staff members are very personable and were apologetic, but the slow service would but us off returning.”

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• G

  Google user

  ·2 months ago

  “We visit Dundee a few times a year to see family, and it has become a tradition to have breakfast at the Bridge View Café. The breakfasts are always enjoyable , and the staff are usually friendly and welcoming. On this visit, we had booked a table for six. When we arrived, it immediately became apparent that the waitress serving us was not having a good morning. She made no eye contact and came across as unfriendly and unprofessional while taking our order. We chose to overlook this and returned the following morning for breakfast. Unfortunately, we were greeted by the same waitress. After giving her the name for our booking, she remained behind the counter and pointed us towards a table around the corner. When we got there, it was already occupied by five people enjoying their breakfast. We pointed this out, but there was no apology. Instead, another member of staff stepped in and quickly found us a suitable table. Throughout our breakfast, the waitress continued to serve us with the same cold and unfriendly manner as the previous day. Thankfully, this experience has been the exception rather than the rule. We have enjoyed many lovely breakfasts at the Bridge View Café over the years, and those positive experiences are what will bring us back. I hope this feedback is taken constructively and that the waitress receives the support and training needed for a front-of-house role, where a welcoming and professional manner is such an important part of the customer experience. We look forward to visiting again on our next trip to Dundee and hope to enjoy a helpful and warm service we have always experienced in the past.”

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• G

  Google user

  ·2 months ago

  “Good food but service could have been better. We were left standing for several minutes, while staff chatted, waiting to be seated despite being clearly disabled.”

• K

  Karen Bell

  ·2 months ago

  “Visit often, scrambled eggs are the very best, give it a go, opens early”

• A

  Andrew Vance

  ·2 months ago

  “Lovely food…not the best service. We arrived as a walk-in this morning (26/7) at approximately 11:10. The restaurant was at less than 70% capacity (at a glance) with a good number of vacant tables and a few that just needed cleaned. When we approached the staff, we were told they did not have anything available (2X adults and 1X newborn in a pram). Quite disappointedly we started to walk away. Just out of curiosity I decided to check the online reservations and I was able to make a booking online for 11:15. This subsequently lead to a bit of backtracking and scrambling around from staff to then find us a table- which they did (with ease..). I’m not sure why we were being told there was no availability when clearly they did have. The restaurant continued to get quieter as we enjoyed our breakfast which was similarly bizarre as I was expecting numerous large bookings to arrive as had been alluded to at first. Anyway, food was very nice with quality ingredients. I’d return, but I’d book first.”

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• P

  Paula martin

  ·2 months ago

  “Service can be slow. I prefer the breakfast menu and the french toast cannot be beaten, worth the wait.”

• G

  Google user

  ·10 months ago

  “Easily booked a table online with no problems. The restaurant itself was really well set up with a Christmas theme with their decorations up and some subtle Christmas music in the background. It was busy with very friendly staff and the atmosphere was nice and relaxing. Food was really good, quick to come out and reasonably priced. Very good find and would highly recommend.”

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