Lucky House

Featured reviews

• K

  Karl Oakley

  ·2 months ago

  “We ordered from here last night 18/07/2026 and whilst the process of the order on the website and the food arrived on time. One of my friends has suffered with sickness and diarrhoea all night and all of today. My girlfriend would not eat her meal as she said it didn’t taste right and the chicken was soft and slimy. Not a good experience and will not be returning.”

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• M

  mark Mark

  ·1 year ago

  “I will NEVER buy from these again, I placed my order and added a tip of over £2 for the driver, it clearly states the tip is for the driver, when my food arrived I told the driver about the tip and he was upset because when we tip whilst placing the order, the divers do not get a penny. Absolutely terrible, I feel as if the takeaway has stolen my money, how can they keep the tips when it is clearly for the driver. I will eat elsewhere in future. I will look into reporting them for this, when I tip a driver, I do not expect it to be stolen by the management.”

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• R

  Raelle Alexander

  ·1 year ago

  “Stale food was given and chicken skewers in satay sauce was like a sponge texture and Singapore noodles all clumped together and so dry it almost made me choke. NEVER buying again. I will say that blossom gardens in sunnyhill are the best Chinese if your looking for delicious Chinese food.”

• W

  wendy hall

  ·1 year ago

  “Have ordered so many times from lucky house duffield road derby. Had a few times not perfect, but last night really was atrocious. First of all know its a Chinese takeaway, but surely person taking phone takeaway orders, must be able to speak proper English. It was a nightmare ordering plus person was not the most pleasant. Had to keep repeating order to check ok. Both orders were with black pepper sauce. I think chef must of chucked the whole pot of black pepper in. Me and my husband were chocking and couldn't get our breath, especially me who have asthma. I also had a side order of egg fried rice. Never found one bit of egg in rice. Very disappointing experience and meal. Wendy hall”

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• J

  Jo Milburn

  ·1 year ago

  “AVOID! NEVER ORDER FROM HERE! AVOIDIs it possible to leave o stars , we ordered at 7pm at 9pm it still hadn’t arrived we were then called by someone who didn’t speak any English didn’t understand a postcode and couldn’t repeat it, the takeaway didn’t answer the phone we live in Allestree he was in Alvaston, he kept repeating the postcode incorrectly and then turned up 2and a half hours later with cold food in a container that was open and wanted us to pay full price.”

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• D

  Daniel David Bacon

  ·2 years ago

  “Had a delivery 3 days ago. The food was amazing, I have tried many different Chinese takeaways and lucky house is by far the best too date. Will most definitely be ordering again!”

• W

  William Bateman

  ·2 years ago

  “Unsuitable for vegetarians. The person who took my order was rude. After asking if they had any tofu dishes I proceeded to order vegetarian spring rolls, a vegetable fried rice/noodle dish and some salt and chilli chips. I made it apparent I was vegetarian. The noodles came with prawns, chicken and duck with the spring rolls also having duck in them. The chips had little to no chilli, peppers, onions etc (what makes a salt and chilli chips!!!!). The best part- I got home to find the containers that they use are useless, so my chips were everywhere after a 20 mins car journey home. Waste of money and I won’t ever eat here again. I could understand if they got my order slightly wrong, but it was totally wrong with rude and ignorant service to go with it.”

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• K

  Kevin Drake

  ·2 years ago

  “Called yesterday evening for a selection of food including egg fried rice. Whilst the chicken and spare ribs were ok, the fried rice didn't look too good and only had about 2 pieces of egg in it. After eating some, I experienced very severe heartburn and was subsequently sick 3 times. Add to that the response of the guy who gave me the food when I spoke to him in Cantonese and curtly replied he was Taiwanese (Chinese restaurant). Not my fault you 2 lots of people cannot get on and I shall not be going again but will be visiting the site of the food directorate in Derby”

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• M

  Michelle Hyde

  ·3 years ago

  “If I could give no stars I would. We placed an order last Saturday night all went through, payment taken but didn’t arrive. I call the next day to inform them it hadn’t arrive and the girl on the phone has already told me it was her first day, had said you haven’t even placed an order and never have done from the address I gave her, obviously wasn’t even checking the system as she gave me an answer straight away, (how would she know it was her first day!) there was a man shouting in the background shouting “No” to basically to end the call and the new girl was rudely dismissive and didn’t check the order number I gave her. My partner got in touch with the company that took payment and organises the deliveries and gave us our refund almost immediately. Would never use these again. Also only have a 1 star hygiene rating 🤢 we didn’t realise this until the next day. Awful!”

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• N

  Nick Gregory

  ·4 years ago

  “I went on a friends recommendation as I ordered from these years ago and wasn't impressed one bit. The food was ok this time but it wasn't the food that I ordered. I ordered for delivery, Chips, prawn crackers, salt and pepper chicken, young chow fried rice, curry sauce and sweet and sour sauce. What I was given.. Chips, curry sauce, egg fried rice with prawns, prawn crackers and some chewy beef dish with heaps of nasty green peppers. I ordered by phone, I accepted the delivery and my partner dished the food out, she had no idea what I had pre-ordered so the mistake didn't become evident until it was plated up and presented. I'm beginning to lose hope with all of the take aways in Derby now, they're all as bad as each other. No consistency and no pride taken in the tasks they're given.”

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