Café at the Royal

Featured reviews

• P

  Paul McClintock

  ·7 months ago

  “Sausage sandwich hash brown tomato on a bread cake has to rank as one of the worst breakfast sarnies I've ever had, cheap products no taste bloody awful”

• S

  Simon Jones

  ·1 year ago

  “All the food outlets here are no longer fit for service. The staff are surly and without any motivation, the food is poor, which given that its not only for patients and their families but also for NHS staff is shameful. The drinks machines are set to provide half a cup but charge for full cups. The only place worse is the "Retreat" at the Royal which is beyond embarrassing. This is not about providing a warm value for money good experience, its about cutting costs and profiteering Bring your own food, and even as an in patient do not eat here.”

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• F

  Ferah R

  ·1 year ago

  “The past few times I have been to the canteen, I have received the most pitiful portions. Today I asked for a good portion, which I am happy to pay extra for. Yet I was given a 'one scoop' of curry which I ate in 5 bites. As someone who gets full with everything, this wasn't even enough as a starter. I took a look at my colleagues portion of Mac and cheese which looked to be about two tablespoons worth.”

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• H

  Hayley Atkins

  ·1 year ago

  “Made an honest mistake of walking in before they opened. I had been awake over 24 hours and had been sat with my disabled mum in the majors section of a+e and thought i would get myself and my mum a coffee. I was made to feel belittled by more than one cafe staff member who were not nice at all and all had something else to add to why i should have known they were closed. After the night i had i was obviously not thinking clearly and was close to tears because of the way i was spoken to. Please teach yourselves to be more compassionate, as you don't know what people are going through- although you should have a good idea with it being in a hospital. As I had already made the coffee I was going to see if I could leave the money for when they put the till on, but I didn't get a chance to speak as they were shouting over the counter at me like I was a criminal so I left the coffee and walked out.”

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• J

  James Appleton

  ·1 year ago

  “How expensive..... £8.50 for a sausage and egg sandwich, a hash brown and a luke warm self service Machine Latte... lovely breadcake though...”

• W

  Winnie Wiglety

  ·1 year ago

  “Brilliant dinner 😀 Chicken and leek pie😍🤣”

• S

  Sandy Bradbury

  ·2 years ago

  “Went for breakfast at the cafeteria today after my husbands anappointment. The young girl who served me wants to learn how to present food on a plate, she just slapped to beans and tomatoes on which made the ashbrowns all soggy and sloppy, put mushrooms on without fully draining the water from them. Toast came in a brown bag instead of on a plate, butter just spread in the middle of the toast, bread has 4 corners, so basically the toast was dry. If I want dry toast I would of asked for it. So in all the breakfast was bloody awful waste of money.”

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• D

  David Dafydd

  ·2 years ago

  “Dirty cups were provided by the coffee machine, I took six of them to the servery to be told that they are just coffee stains. Another lady came out from the back to give me every excuse under the sun to justify why they were putting dirty cups out, "we're limited what we can use because of COSHH" "We don't have a proper dish washer", what they didn't do is agree that they are dirty cups and apologise. Back at the coffee machine other customs were looking at the cups saying how disgusting they are and that at home we wouldn't dream of using cups in that state; we all ended up using paper take out cups instead. I asked for vegetarian sausages but told they've all gone, this was only at 9.30am, no offer to make any fresh and no other veggie option. We had fried eggs, hash brown and mushrooms, the food we had was OK, the hash brown was lovely but we would like to have full veggie breakfasts. Our overall experience of this cafe was not good, what food was there was OK, the coffee very weak, the staff were not very helpful. Will I come back again? Based on this experience the answer is NO; I've used the cafe several times in the past but over the last year the service has taken a nosedive. Value for money? I've always thought of it as good value here but today I felt robbed; just under £10 for 2 fried eggs each, 1 hash brown each, some sliced mushrooms each and a mediocre coffee each. If I had gone to a pub I could have spent 3 or 4 pounds more and had two full veggie breakfasts with unlimited coffee and clean cups and friendly helpful staff.”

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• J

  Jules

  ·3 years ago

  “Absolutely horrendous!!!!!! The staff are very very RUDE! Throw sachets of sauce at you, tell you they are 10 pence hoping you say ‘keep it’!!!! Told me toast takes ages-trying to put me off buying it!! Then collected it rammed in a brown bag!!!!!!! Special mention to the young lady on the till - spent more time telling a visitor about life with 2 very young kids than being attentive to my needs? When asked why no coffee machine? Answered very nastily’ITS BROKE’!!!!!!!! Needs a job away from public! The other restaurant within hospital much much nicer with friendly attentive staff!!!!!!”

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• M

  Mathew Hargreaves

  ·7 years ago

  “Lovely little cafe. Nice jacket potatoes. Nice sausage rolls and pasties. Reasonably priced too.”