Cha Cha Chai

Featured reviews

• G

  Google user

  ·3 months ago

  “As a regular customer, I feel compelled to share some honest feedback. Over the past couple of months, Chacha Chai has disappointed me on several occasions. I visit frequently and have always appreciated the brand, which is why I believe this feedback is worth sharing. The main issue is the consistency and freshness of the tea. Multiple times, I have been served tea that was clearly sitting in the container for too long. Tea has a limited serving window; after a certain period, its aroma, taste, and overall quality deteriorate significantly. As a regular customer, this difference is very noticeable. I understand that customer flow varies throughout the day, especially during warmer weather when fewer people may order tea. However, a well-established brand should not wait for a container to be completely finished before preparing a fresh batch. Maintaining quality should take priority over maximizing every last cup from an old batch. I would strongly recommend training staff to replace prepared tea after a reasonable period, even if the container is not empty. Serving stale tea may save a little product in the short term, but it risks damaging customer trust and the reputation of the brand in the long run. This feedback is shared sincerely and with respect because I genuinely like Chacha Chai and have been a loyal customer for a long time. I will continue to visit, but if this issue continues, I may unfortunately have to start looking elsewhere for my daily tea. I hope this feedback is taken constructively and helps maintain the quality standards that made this brand successful in the first place.”

• G

  Google user

  ·4 months ago

  “We came all the way from luton to try their desserts.we order 5 faloda and it was miserable.there was no ice cream in it.it was thin like water.really disappointed about them.they should change the faida recipe.”

• G

  Google user

  ·4 months ago

  “Waited for over half an hour for 2 cups of tea and 2 scoops of ice cream and brownies.a 5 minute wait was a 40 minute one.the staff and the owner (nasir) could clearly see that we were waiting and chose to ignore us and even after 20 minutes had the audacity to give the wrong order.and then admitted they hadn’t even started in the first place as when we said it was the wrong order he seemed completely oblivious and claimed he was going to look over our order but didn’t come back when the ice cream came it was melted and had to be redone .the image below clearly shows how empty the place was at the time yet still there was this atrocious wait.i do not recommend.”

• G

  Google user

  ·5 months ago

  “Korean cream donut box' Donut where??? It's a BRIOCHE BUN filled with FRIDGE taste of 'cream' that was HARD and was more like a CLOTTED CHEESE TEXTURE. £15 for that??? Take it off the menu to avoid further embarrassment!”

• G

  Google user

  ·6 months ago

  “I've always drove past this place & never understood why people love it so much until I tried it, I tried the Karak chai & Falooda and it was absolutely delicious. The chai was served at a very hot temperature and tasted very authentic, with a rich and satisfying flavour. The Falooda was delicious, generous amount of Falooda and ice cream. The wait time was also very quick—I only waited a few minutes, which was great for a takeaway order. However, one issue I noticed was the drive-thru situation late at night. When I went around 10:30 p.m, the queue extended all the way onto the main road. It was quite disruptive for regular traffic and could easily become dangerous for both drivers and pedestrians trying to cross. It was very uncomfortable. I’m generally not a fan of drive-thru setups that spill onto public roads because it creates congestion and feels unorganised. I’ve seen similar issues at other places, where the queue can also block traffic. Businesses offering a drive-thru should ideally have the proper space and infrastructure to manage it safely, similar to larger chains. Without that, it can become a hazard during busy times. Aside from that issue, the chai & flooda itself was excellent and definitely worth the price. I look forward to trying more from the menu in the future.”

• G

  Google user

  ·7 months ago

  “The portion size at Cha Cha Chai was really disappointing. For the price, I expected something much more substantial, but what I received felt more like a sample than a full dessert. They sent it in that exact portion and served it in a tiny cup, which made it even more underwhelming. It was mostly custard with very little topping or texture to balance it out. Overall, it just didn’t feel worth the cost, and I left still feeling hungry.”

• G

  Google user

  ·8 months ago

  “We are genuinely concerned to learn that your pink chai was not served at the expected volume and temperature for the normal chai. We were attempting to contact you by phone but keep getting cutting off. This is unacceptable and unwarranted.”

• G

  Google user

  ·11 months ago

  “Drive through, Service was great and fast, enough parking space while you wait for your food in your car. The chai, falooda and doughnuts were great. A couple of other food places within the parking area. A lovely food court and spot.”

• G

  Google user

  ·1 year ago

  “Excellent service at Cha Cha Chai on Ingleby road. Freshly served donuts and only freshly baked goods that you’ll find here! I met up with my good friend Hassan after a while and we went down to cha cha chai. He even got me to treat him! What a stingy geeza😂 anyways we got some lovely mini dutch pancakes and some teas! I love their pink tea its amazing. As always service was fast and food was hot 😍”

• G

  Google user

  ·5 years ago

  “Amazing place for tea and donuts including other desserts! Decor is nice inside and the customer service is great. Donuts are baked fresh with a good variety of toppings. This place is very reasonably priced. If your around this area I would recommend stopping by.”