
City Nails
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Quick info
About City Nails
City Nails is a nail salon in Lynn, Massachusetts, located on Union Street at number 186. The service list includes pedicures, acrylic fills and full sets, which covers both a new set of nails and upkeep of an existing one. Visits are by appointment. The salon opens six days a week, Monday to Saturday, and is closed on Sundays, so Saturday is the last day of its working week and Monday the first.
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Reviews
What reviewers say
Reviewers most often mention pedicures, acrylic fill, full set and french tip.
What reviewers say
Reviewers most often mention pedicures, acrylic fill, full set and french tip.
Customer Review Summary
Reviewers split sharply on City Nails, and the most common thread is whether the nails match what was asked for. Praise centers on a pedicure and acrylic fill that several describe as affordable, long lasting and done in good time, with techs who take their time and listen. Reviewers call the staff kind and gentle, and one says the set was done well enough to return despite living far away. The complaints carry real weight. Several say they asked for one thing and got another, including a set that came out too short and poorly painted after more than two hours, and a French tip that felt rushed even with the owner doing it. One reviewer got a refill with clear polish and sparkle only and was charged for it, with no pedicure. Another says a pedicure lacked hot towels, and that asking for a correction brought pushback. Two reviewers describe fills where pinky nails came off within a week, and one describes a recurring sewer-like smell inside.
Customer Review Summary
Reviewers split sharply on City Nails, and the most common thread is whether the nails match what was asked for. Praise centers on a pedicure and acrylic fill that several describe as affordable, long lasting and done in good time, with techs who take their time and listen. Reviewers call the staff kind and gentle, and one says the set was done well enough to return despite living far away. The complaints carry real weight. Several say they asked for one thing and got another, including a set that came out too short and poorly painted after more than two hours, and a French tip that felt rushed even with the owner doing it. One reviewer got a refill with clear polish and sparkle only and was charged for it, with no pedicure. Another says a pedicure lacked hot towels, and that asking for a correction brought pushback. Two reviewers describe fills where pinky nails came off within a week, and one describes a recurring sewer-like smell inside.
Featured reviews
- Lee B
“My appointment was on Thursday at 4 for a French tip …mind u the owner is doing my nails . I came she told me to wait and I did , it was 4:10 I think and she called me up , I showed what I wanted and the whole service just felt so rushed my …”
- SamsClosetClash Fashion Beauty Lifestyle
“I typically don’t go to City Nails, but over the past few months I have been coming here more often because driving out to Providence has become a hassle, especially during the day with kids and traffic. To be fair, some of the nail techs do a good job on hands but it’s inconsistent. Not everyone provides the same level of quality. However, when it comes to pedicures, I would not recommend this place at all. I was charged $50 for a service that did not match the price. There were no hot towels, no real spa experience, and overall it felt very basic. On top of that, when I asked for a correction, there was pushback instead of simply fixing it, which is frustrating as a paying customer. We know our own bodies and should feel comfortable speaking up without being dismissed. Another major concern is the cleanliness and smell of the salon. Every time I’ve come in, there has been a strong odor that honestly smells like a sewer. For a business that is charging these prices and bringing in consistent clients, the environment should reflect better sanitation and care. Overall, you’re paying premium prices without receiving a premium experience. I hope improvements are made, because right now the service does not justify the cost.”
- Rubí Souza
“You ask for one thing, and they do another. The nails turned out ugly—too short and poorly painted. To top it all off, the technician took over two hours, and the nails ended up looking horrible: badly done and badly painted.”
- Nour Belkessa
“helen and diane are my hero’s! me and my friend come here and they always do a great job! it’s affordable, long lasting and clean. the staff are very kind and gentle as well. we both got a pedicure and an acrylic fill and it took 1hr and a half. very time efficient, overall 5 stars. will come back even though we live far.”
- Homes Unlimited Real Estate Corp
“If there was a minus star, I would give it to them. These people answer back to the customers, it’s not what the customer asked for. On the other hand, they are very expensive. They only did a refill and the sparkle, there is no color it’s only transparent and the sparkling thing on top. They charge me $65. No pedicure.”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
- Closed
Good to know
- AccessibilityHas wheelchair-accessible car park · Has wheelchair-accessible entrance
Amenities
- Has wheelchair-accessible car park
- Has toilet
- Appointment required
- Accepts walk-ins
Show more amenities
- Accessibility· 1
- Has wheelchair-accessible entrance
- Planning· 1
- Appointments recommended
Location
Nail salons near City Nails
- Le's nails3.51900.9 mi
gel manicure, pedicure toe infections, cats eye nail design
- JIA The Nails Place4.51554.2 mi
gel manicures, acrylic nails, pedicures
- Mai's Nail Salon4.65695.4 mi away
french manicure, gel manicure and pedicure, full set acrylic
| Place | Rating | Distance | Mentioned in reviews |
|---|---|---|---|
| City Nails | 4.0163 | — | pedicures, acrylic fill, full set |
| Le's nails | 3.5190 | 0.9 mi | gel manicure, pedicure toe infections, cats eye nail design |
| JIA The Nails Place | 4.5155 | 4.2 mi | gel manicures, acrylic nails, pedicures |
| Mai's Nail Salon | 4.6569 | 5.4 mi away | french manicure, gel manicure and pedicure, full set acrylic |
The 3 nearest nail salons by distance. Ratings, hours and review terms come from public business profiles.
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