The Ridge (Greenbridge)

Featured reviews

• G

  Google user

  ·1 month ago

  “We visited The Ridge in Greenbridge on Saturday evening after having previously eaten at the West Swindon location, where we had a really good experience. Unfortunately, this visit was completely different and, as people who genuinely love BBQ and cook it regularly ourselves, we were extremely disappointed. I ordered the brisket, which was described on the menu as slow-cooked and sliced. What arrived was shredded beef rather than sliced brisket, with a significant amount of tough gristle and unrendered fat. The texture and flavour didn’t resemble properly cooked brisket and, to be honest, tasted more like a cheap cut of beef. The rest of the food wasn’t much better. The chilli beef, burnt ends and beans all seemed to have the same very strong tomato-based flavour, with the beans being extremely watery. There was very little of the smoky, rich BBQ flavour you would expect from a restaurant specialising in this style of food. Overall, everything tasted bland and lacked the depth and care we’d expect. We don’t normally complain in restaurants, but when you’re paying close to £20 for individual BBQ dishes, you reasonably expect the food to match the description on the menu and the price. In this case, we ended up sending almost £60 worth of food back because it simply wasn’t enjoyable. We did speak to the manager and explained our concerns, particularly regarding the brisket. To his credit, he was very understanding and agreed that it wasn’t normally served in that way. He also offered us a complimentary round of drinks or desserts, which we appreciated, although we politely declined as we’d already sent so much food back. The manager handled the complaint professionally, and we were only charged for one portion of chips, which was a fair resolution. What made the experience particularly disappointing is that we’d actually cooked a BBQ at home the night before for less than £30, including hot honey halloumi kebabs, smash burgers, marinated chicken, sweet and smoky beef kebabs, Mexican cheese, bbq beef burnt ends and more — all cooked on a Weber. The food was genuinely excellent. We’re not expecting restaurant food to be perfect, but when a restaurant is charging premium prices for BBQ, the meat and cooking need to be the priority. Proper cuts, proper cooking and proper flavour are what people are paying for. We had a fantastic experience at The Ridge in West Swindon previously, so perhaps this was simply a very bad night for the Greenbridge kitchen. However, based on this visit, we unfortunately wouldn’t return to this location. Credit where it’s due: the manager dealt with our complaint respectfully and professionally. The food itself, however, was nowhere near the standard we expected.”

• G

  Google user

  ·2 months ago

  “Poppy and Harley at Swindon have been the most amaxing hostess / bar staff waiter you could ever ask for they went above and beyond for me and my partner on our anniversary, they were so welcoming and they gave us such a good service, they made the atmosphere incredible they are truly great and hard workers Don’t lose them! Please praise them with banners and gift cards! They deserve it”

• G

  Google user

  ·3 months ago

  “Was hungry after the film and this place was busy and thought we would give it a try. Service was good but the food subpar. Had the full rack of ribs which came out in like 15mins after ordering. They looked anemic and the sauce wasn’t doing anything to help. They were tender but the most bland ribs I have ever tasted, ones from supermarket genuinely taste better. I wish I made the journey to hickory’s because the price was the same. 1st time and last time I’m here I’m afraid.”

• G

  Google user

  ·3 months ago

  “went into the ridge greenbridge on monday with my family for a birthday dinner, we was served by the lovely poppy and elsie, they made us all feel very welcome, funny and still professional they brought out the cake and sang! the food was amazing, i had the bacon mac and cheese and i highly recommend, i will be returning”

• G

  Google user

  ·5 months ago

  “First time here today and we were not disappointed. Food and drinks were excellent with good selection. We were served by Poppy who was an excellent host and made us feel really welcome.”

• G

  Google user

  ·6 months ago

  “Had lunch here today. Service was lovely and felt well looked after. The kids loved their food and the adult burgers/chicken were great too. Good value for money and right next to the cinema”

• G

  Google user

  ·7 months ago

  “Always excellent service, helpful staff and it’s great they have a dedicated gluten free menu. Burgers are delicious and a good portion of fries provided. Haney was excellent at giving us info, particularly the GF menu, as were other staff. We’ve been quite a few times in the last month and that’s because our experience each time has been really good.”

• G

  Google user

  ·7 months ago

  “We had a Roast Sharer, the portion size was huge, enough for 3 people. Our server Poppy was friendly and efficient. Would highly recommend!”

• G

  Google user

  ·7 months ago

  “The food was food but not amazing. You can tell that it isn't busy enough to staff like the Weat Swindon Ridge. Food was good. Service was really good, but a bit slow. Overall not bad. Just not as good as the Weat Swindon restaurant.”

• G

  Google user

  ·1 year ago

  “Fancied a lunch out so we gave this place a try. Kind of wish we had gone next-door to the superb Cuban restaurant. We were greeted by two very friendly staff. Taken to the table then unfortunately had to wait 20 minutes for a drink. The restaurant was woefully understaffed. When the food arrived which was worryingly fast after the order, it was poor quality and the chicken burger was tasteless. 2 other tables around us sent their food back. It was really disappointing and left a sour taste in my mouth. The music is also very loud making it hard to chat at the table. Unfortunately we will not be returning but I do hope our feedback is taken into consideration and improvements are implemented.”