Camilla Luxe Nails & Spa

Featured reviews

• R

  Ruth Maher-Heslip

  ·2 months ago

  “Best nail salon around. Been going a long time now, professional and friendly team. Experts in nail art and best quality nails. Also the best most confotable place for a relaxing pedicure”

• H

  House Bear

  ·4 months ago

  “I had a lovely pedicure with gel polish, which took maybe an hour or so. I then had a manicure and gel set which only took about 15 minutes. I received good service and was very happy with the results.”

• E

  Ella A

  ·4 months ago

  “Absolutely disgraceful. I wish i had read these reviews before coming as many people say the same thing. I cannot believe how unprofessional and disrespectful this salon is. me and my elderly mother who i had brought to the salon to pamper herself with a pedicure, were treated this way. You called us rude for asking a question as a customer we have the right to ask about the services you provide. Me and my mum went in and enquired about the prices and we were told to take a seat. My mum as a muslim asked if a woman would be able to do the pedicure. In the salon there were three people, manager (woman), a man and a young lady. My mum asked if there was a fan or any air conditioning as it was boiling hot day to which you replied that you were very cold and she should take off her jacket (she did not have a jacket on). My mum saw that the man was explaining everything to the young lady and showing her what to do whilst my mum was waiting for the pedicure. Rightfully so my mum was concerned that the young lady did not know how to do it and asked if i could ask the manager (other woman) if the young lady was trained with pedicures or if it was her first time. My mum is paying full price and is therefore expecting a good service in return. This is a very normal expectation. When i asked the manager she immediately snapped and shouted at me saying “wth you are so rude, so rude, omg you asked for a woman so we gave you a woman … if you don’t want you can go, you can go out” I was in shock, how dare a manager speak that way to a customer for asking a question quietly and politely. I couldn’t believe the way this woman spoke to us. The way you treat people is disgusting and absolutely unacceptable. My mum felt so uncomfortable the entire time and felt like she had been treated like dirt. I have worked in many jobs with customers before and if someone says something you don’t react this way, even if you don’t like it you don’t call them rude and shout at them. on our way out, i paid and told the manager that she was unprofessional and she responded to me saying they have cctv. no accountability or apology at all.”

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• K

  Kellie Louise

  ·4 months ago

  “Absolutely over the moon with my nails. They make sure you get what you want. Super welcoming and friendly. Also you can pay by card which is a bonus. Will definitely go back. Thank you.”

• F

  Faye Wilson

  ·6 months ago

  “Awful, stressful experience. The staff are horrible, they shout at you and you don't get what you ask for. I asked for red and said i didn't mind if the shape was almond or round as long as thwy were short because i have to have short nails for work. They put huge acrylics on and said they would file them down later when they did the shape, but then refused to do so. I must have had to ask 15+ times for sjort nails, no exaggerating. They made me feel like i was being difficult and kept repeating that the staff had not eaten since 9 in the morning. Although i had waited 40+ minutes with half done nails whe they worked on other clients i said i would wait for the girl to take a break and eat something hut the manager shouted "no! Too many customers!" I felt really awful, they made me feel like it was my fault but i'm just a customer, i'm not in charge of breaks or staff welfare. If i was people would get breaks to eat! Did a terrible job, split my finger open, left cuticle matter in the gel and made me feel really uncomfortable. Additionally one nail veers to the left, when i asked to rectify this they said it was the natural shape of my nail...but that nail has never leant to the left until now 🤔 Horrible place run by horrible people. Go elsewhere, it's not worth the hassle.”

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• A

  A O

  ·8 months ago

  “Lovely nails but the rudeness and lack of general customer service is getting annoying now. I've been coming here for years but the last time I went, any attempt to ask a question was always met with an aggressive and rude reply. You don't need to scream to get your message across. I come for a service not to feel like I have offended or done something wrong all the time. My nails turned out great and I love it but honestly do better. I can see so many people telling you about the same thing”

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• V

  Victoria Holroyd

  ·10 months ago

  “My second time visiting this nail salon, I had red cat eye biab nails done by Tracy she’s such a sweetheart perfect Christmas nails great colour and shape very friendly service all the staff are all really nice. Was given a Christmas gift which was a nice touch money off voucher for my next treatment in the new year thank you. Definitely will be back”

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• K

  Kes

  ·1 year ago

  “Was seen too as soon as arrived which was great however once sat I was asked what I wanted it asked to have my biab removed and re done. The lady filed my nails so roughly and very fast, the machine she was using was extremely painful. I told her its hurting she apologised and as everyone is saying here, they were rushed and seemed overwhelmed and so there was little to no communication. Requesting a gel colour seemed a task as I felt rushed to just pick as they were busy. I then saw the lady boiling water preparing to dip my fingers in acetone. I informed her I was allergic and couldn't use it. She apologise and put it away and begun to file the rest of my nails so hard and rough, fast with zero care. She hurt and filed my nails so thin I wanted to cry. I told her I am in pain she said sorry and left to attend to a lady for her toes. I was sat confused as there was no communication. The man came and looked at my nails. I was attempting a conversation with him to let him know that I have pain in my nails. He was already preparing the uv light. Very rushed and no chance to speak to him as his face just seemed unapproachable. I wanted advice but he wasn't listening. I then plucked up the courage to ask how much was the balance as I definitely didn't feel getting something on top of paper thin nails was the best option. I politely asked to pay and left. It was so disappointing to see no care in the world. I saw ladies leaving because they simply couldn't wait. I wouldn't return here at all. I am now left with paper thin nails which are extremely painful. Please fix this issue. I see so many people complaining about the same thing. Absolutely disappointing.”

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• C

  Clara Selorm Doku

  ·1 year ago

  “It was my first time getting my nails done professionally (acrylic extensions with a gel design), and it turned out really well. I just showed them my inspo pic, and it got done. The main issue I had was with cleanup - I still had glue and gel around my fingers. Also, I wish the edges of my thumbs were filled better. There was alsp quite a long wait between finishing my nails and getting my brows done. I had my brows waxed and tinted. It's not in a shape I normally do, so it's throwing me off, but they look nice.”

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• C

  claire

  ·2 years ago

  “Absolutely amazing. Me and 2 of my daughters had our nails done today, we have never seen the shop before I'm so happy we decided to go here instead of VN Nails. Lovely staff not in a rush to get you out. Will definitely be coming back again.. revisited today for Christmas nails. And I'm amazed how well they look I love the little snowman ⛄. Thank you so much”

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