Papa's Chicken East London

Featured reviews

• G

  Google user

  ·2 months ago

  “Had a great experience at Papa’s Kitchen! The food was delicious, the atmosphere was lovely, and the service was excellent. Special thanks to Mahir for being so friendly, helpful, and attentive throughout our visit. He made us feel very welcome and made the whole experience even better. Highly recommended!”

• G

  Google user

  ·3 months ago

  “am disappointed with my experience at Papa’s Chicken. During my visit, I noticed that some staff members were not wearing hand gloves while handling food. The overall cleanliness and hygiene standards did not seem to be properly maintained. I also felt that the cooking oil may have been used for too long, which affected the quality and taste of the food. The food did not appear fresh, and I have concerns about food safety and hygiene practices. In addition, the employees were very slow in preparing and serving the food, which resulted in a long waiting time. I hope management reviews these issues and takes steps to improve food hygiene, service quality, and overall customer experience.”

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• G

  Google user

  ·3 months ago

  “I got 5 wings and chips from Papa's Chicken on Barking Road. It was 10:30 PM. There was a boy and a girl there. When I asked them for sauce on top, they didn't give it to me, saying their boss forbade it. And when I asked for a forg, they treated me badly, saying there were so many forg in front of me that I couldn't see them. How can a customer be treated like this, yet Papa's in Upton Park treats them very well. And I saw that they gave me pre-packaged coold chips for another person.how is it possible ,i am really Disappointe .”

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• G

  Google user

  ·4 months ago

  “Service was ok, food came reasonably quickly and the place was clean. The food however was very disappointing. I use to come here regularly when it was Sam's but since it turned to Papa's I have not had the chance to visit as much. I ordered 6 pieces of chicken, 3 fillet burgers and 20 wings and chips. Chicken fillet fillet burger was dry, wings lacked flavour and the chips were like cardboard. What a shame, this place use to be amazing, unfortunately the drop off has been too big for me to return. Sadly will not be going back again anytime soon.”

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• G

  Google user

  ·4 months ago

  “Very disappointing experience. I specifically asked the staff to make sure they included good-sized chicken wings and not the tiny ones. Unfortunately, they completely ignored my request and gave me the same poor-quality wings again. As shown in the photo, one wing is a normal size while the other is extremely small, almost the size of a finger. It is unacceptable to charge customers full price while serving wings of such inconsistent size and quality. On top of that, the staff were rude and unhelpful when I raised my concerns. Instead of listening to customer feedback and trying to resolve the issue, they showed little interest in addressing the problem. This is not the first time this has happened, which makes the experience even more frustrating. I hope management takes customer complaints seriously and improves both the food quality and customer service.”

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• G

  Google user

  ·4 months ago

  “Very disappointing experience. I bought 20 wings around 9:20 PM, and they were extremely poor in quality. The wings were overcooked, cold, and did not taste fresh at all.What made the experience even worse was the staff’s attitude. When I returned with the wings to explain the issue, the staff simply took them back and insisted that this is how their wings are supposed to be served. Instead of addressing my concerns professionally, they were dismissive and unhelpful.I also asked for the manager’s contact number so I could raise my complaint properly, but the staff refused to provide it. This level of customer service is unacceptable. I expected much better quality and customer care. Unfortunately, both the food and the service were far below standard. I would not recommend this place unless significant improvements are made🙏🏾”

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• G

  Google user

  ·6 months ago

  “The order arrived missing fries and several other items, with nearly £15 worth of food not included. Despite this, Uber only refunded £2, which is completely unacceptable. Really disappointing experience overall—poor service from the vendor and careless handling of the order.”

• G

  Google user

  ·7 months ago

  “I take food from this East Ham branch at night, most of the nearby shops are almost closed, so options are limited. The staff behavior here is very bad—especially one particular person. Next time, I will take a photo of him. He is extremely rude. Over the past 3–4 days, he has behaved badly not only with me but also with many people I know. Today I went to get a burger and told them it was too burnt and asked to have it fixed. Instead of correcting it, he behaved rudely with me. He was lucky that on the days I visited this shop, I was always in a rush and very busy. I will be going back again soon, and next time I will call the police if needed. I will also be taking action regarding this East Ham branch very soon.”

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• G

  Google user

  ·9 months ago

  “I’ve known this place since the days when it was Sam’s Chicken, and even after it switched to Papa’s, I continued to support it. Unfortunately, over the years the quality and service have slowly but steadily gone downhill. The wings in particular are disappointing now — noticeably smaller, lacking flavour, and tasting like they’ve been sitting in the holding area for who knows how long. They’re no longer fresh or enjoyable like they used to be. What was once a reliable go-to has become very inconsistent. It’s not one single issue, but a gradual decline in both food quality and service, which makes it even more disappointing for long-time customers. It’s a real shame to see a place with so much potential lose its standards. Hopefully things improve in the future.”

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• G

  Google user

  ·3 years ago

  “Has been one of my main fast food fixes for close to 8 years now; it never misses. Tender, good quality chicken, always served hot, freshly made, clean and totally satisfying comfort food. Some of the nicest chicken strips that you'll ever try. Always cheap prices and really convenient.”