Well Bean Co - Café

Featured reviews

• C

  Carla Alexandra Nabais

  ·3 months ago

  “I decided to write this review because the service at Wellbean has dropped massively in the last few months. It's a shame because it's part of the Royal Albert Wharf but it feels like lately the staff doesn't care about customers. A few weeks ago I came to the Wellbean for a coffee and a pastel de nata with my husband. We were doing to seat in so I asked for the espresso to be served in a cup, not paper cup. I said it a few times and the lady that works there kept saying that she was alone and couldn't serve me a cup (not even eye contact) but I said that as I don't drink espresso in paper cups I'd appreciate if she served in a cup. Result: when I came to pick up my coffee it was in a paper cup. I asked again and she said no, so I asked for the refund. She couldn't care less. I've been coming here since I moved to Royal Albert Wharf five years ago, and I'd expect a bit more care for customers. I didn't ask for anything outstanding, just basic service when you had a coffee (not on the go). Today, come here for breakfast, a flat white and a butter croissant, again, served in paper cup, and when my husband asked for a the coffee to be in a mug, they put it to the side and left it there.... 5 minutes later we had to go as ask for the coffee as the two ladies were just chatting and we realised that they ignored us, our coffee was still in the paper cups on the side. They start laughing and then just poured the flat whites to a cup. You can see the image of how that looks. It's a shame because over the five years living here I always tried to come here regularly, but I think this will be the last time. If you want to have a coffee, go to Starbucks near the Gallions Reach DLR station. At least they're friendly and care about their customers.”

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• T

  The Tsar B MB

  ·4 months ago

  “Shop is very nicely located next to the water love the adaptogen coffees idea very original kudos on that! and place is big as well one can work from there really cool! Problem is that all thos good things can be so easily overshadowed by weak customer service… What I didnt like on one of those very hot days was when I paid for my large Ice latte with two 2 tiny cubes of ice and when I raised the issue to one of the ladies she said they don’t have enough Ice…That’s not the answer customer should hear, if there is no ice no point doing false advertising without quite important ingredient. No ice don’t sell Iced coffees, if you want more ice go to Iceland get loads of ice or even can get extra small ice machine easy! But telling me that I paid for something that its not really and I should just suck it up is VERY WEAK customer service…please don’t false advertise guys if you don’t have something just say we don’t have easy as that…”

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• R

  Rachael Bullmore

  ·5 months ago

  “We came here for a post parkrun brunch. The Truffle bagels are devine - full of flavour and umami goodness. The carrot cake is light, moist and deliciously spiced. Lovely coffee too. Nice ambient vbe to the place, with plenty of space. Lovely, friendly staff. Highly recommend”

• P

  Philippa Blakeley

  ·7 months ago

  “We arranged to come here due to the perfect location for a brunch as a group of 17 people on a trip to London. I emailed and spoke with the manager who was super accommodating and arranged for us to hire out the upstairs which was perfect for all of us. The staff when we arrived were so helpful and friendly - dealing with 17 people all ordering food and coffees etc. everything was ready really promptly and smoothly. Was the perfect place the come! Thank you so much for being amazing and hosting us! The food was all delicious as was the coffee, we couldn’t recommend more. And I think lots of the London based people are planning on returning!”

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• C

  Channel 64

  ·8 months ago

  “A relaxing and enjoyable site with a lovely view of the riverside opposite to it. It's one of my favourite locations to do a writing retreat when it's away from the city landscape. I enjoy their Belgium Hot Chocolate and their Breakfast bagel.”

• B

  Ben F (Kiko)

  ·10 months ago

  “I want to preface this by saying I really love coffee shops in general. I've been around the world and tried coffee from every country I've visited. (The best coffee was in central Indonesia.) This place is really high on that list. We had 2 flat whites, a cheeze bagel and a slice of the chocolate banana cake. The coffees were made perfectly with really nice bodied beans with a slight floral tang. The toasted bagel was great and the cake slice (which had hints of ginger and nutmeg) was actually probably the best banana cake I've had, really very impressed. Best of all, at £3.55 a flat white it's CHEAPER than Starbucks which has access to a massive supply chain, and huge capital investment. Even the paper cups and cardboard cup lids show you this company's care about their footprint and echo a message of responsibility while not sacrificing quality. Before we left, we both bought another coffee for the long walk back. Something historically we've never done. If you're nearby (and even if you're not) this is a quiet spot with truly exquisite food and coffee all at prices that almost feel too cheap. Go here.”

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• F

  F Rahman

  ·11 months ago

  “Such a cosy cafe! I recently moved to the area and I've been enjoying coming here to read in my free time. Love relaxing on their sofas and taking in the calm scenery, it's very well decorated with all the greenery and very spacious inside too”

• D

  Diyana

  ·11 months ago

  “Best cafe in London! All plant-based vegan, oat milk by default. Loved their hot drinks—coffee, matcha, and hot chocolate! Delicious bagel. Nice ambience. Truly a well bean cafe!”

• E

  Elyane Montpetit

  ·1 year ago

  “The food and drinks were good and the staff is very lovely + the decorations is very cozy and green. There’s a lot of cables for laptop and even little mats upstairs where you can read and chill. I had a very pleasant evening until it got very loud. At least 10 kids with their parents entered the cafe and started banging on the tables and screaming. The parents ,obviously, not saying anything , but the staff apparently didn’t too. Other people at the cafe started looking at each other visibly annoyed..”

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• T

  thedramaticpixel

  ·2 years ago

  “This my go-to place to find the creamiest and thickest hot chocolate I've ever had in London. The lux variant of their hot chocolate is what I go for. I had it the first time in 2022 thank to my best friend who introduced it to me when I flew down from Berlin. Had to make a trip back again when I am visiting London again now! Will definitely return again to have that amazing cup of hot chocolate ❤️”

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