wagamama - gatwick south

Featured reviews

• G

  Google user

  ·1 month ago

  “Such a lovely start to our holiday! I’d never had Wagamama for breakfast before and genuinely didn’t even know they did breakfast haha, but the food was so good. I think our server was called Nyelah and she was absolutely lovely. Really friendly and welcoming, and her recommendations were spot on. All the staff seemed lovely, great food and overall such a nice experience before our flight. Definitely recommend if you’re here!”

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• G

  Google user

  ·1 month ago

  “★☆☆☆☆ Extremely disappointing experience I had a horrendous experience at Wagamama in Gatwick South Terminal. I entered the restaurant at around 2:05 pm during my 45-minute break. I was already short on time, but I decided to eat there because I had visited several times before and, on previous occasions, my food had arrived within about 10 minutes. A waiter came and took my order around 10–15 minutes after I arrived. Shortly afterwards, another member of staff came to my table and recorded my name/table number. I also spoke to another waitress and asked how long my food would take because I had very limited time. I was told it would be another 10–15 minutes. By around 2:30 pm, I still had not received my food. I explained to the waitress who had taken my order that I needed the food as quickly as possible. I was even willing to have it packed so I could take it with me and eat it later, as I simply could not afford to wait any longer. Things became even more frustrating when I tried to pay. My table number had been entered incorrectly as 121, and when I scanned the barcode to pay, the system said that the table did not exist. I asked the waitress for help. She then disappeared, and I waited for another five minutes with nobody coming to assist me. At that point, I had no choice but to leave the restaurant without eating. I understand that airports can be busy, but this was extremely poor service from start to finish. The staff knew I was on a short break, I repeatedly asked about the waiting time, and despite this, I received neither my food nor proper assistance when there was a problem with the payment system. I have visited Wagamama at Gatwick several times before, but after this experience, I would seriously reconsider returning. A restaurant in an airport needs to understand that many customers are working with very limited time. This experience was completely unacceptable and very disappointing.”

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• G

  Google user

  ·1 month ago

  “Quick and efficient service by Summer and a good recommendation to order the pretty and delicious cherry blossom lemonade. Overall eating at Wagamama was the highlight of my few hours at Gatwick airport!”

• G

  Google user

  ·3 months ago

  “Had the chilli chicken ramen; all good. But definitely leaving a 1-star for service. I don’t know how people with that attitude are working in customer service. Not even a smile, orders getting messed up, food being served rudely… I could go on, but that’s more than enough.”

• G

  Google user

  ·3 months ago

  “First time in wagamama and not bad! I'd seen this chain in other places in London, and it always caught my eye. I finally got to try it and was pleasantly surprised. They have a varied menu with many healthy options, the ambiance is tasteful, and the service is excellent, although the staff seemed a bit stressed.”

• G

  Google user

  ·4 months ago

  “I had a pleasant experience here. The ambiance was truly excellent, creating a very enjoyable setting. 🤩 The service was quite attentive and helpful. The food, while not exceptional, was acceptable.🍜 I appreciated the variety of dishes offered, like the noodles and ramen. 😋”

• G

  Google user

  ·4 months ago

  “The food here〖wagamama〗 is absolutely delicious and very suited to Asian tastes. Highly recommended. The staff are also wonderful—especially 〖Izzy〗.After our bank card was stolen and we couldn’t use it, she was very busy but still patiently helped us try to pay with Alipay. She even offered to treat us (we were deeply grateful, but didn’t want to take advantage—everyone works hard for their money). In the end, we found some other Chinese diners and transferred them RMB to pay for us. I hope everyone comes to eat here—not only for the great food, but also for the truly kind and sincere staff like Izzy.”

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• G

  Google user

  ·5 months ago

  “The staff here are extremely professional and welcoming. I truly enjoyed the food — every meal was delicious and memorable. Highly recommended! Roshan”

• G

  Google user

  ·5 months ago

  “Stopped in Gatwick wagamamas for a drink before our flight, service was great. Izzy was super friendly and helped me decide on a drink. She was interested in where we were flying to and wished us a good holiday!”

• G

  Google user

  ·1 year ago

  “I visited this restaurant during a busy period and had a short wait at the door—but that’s understandable given how popular the place was! Despite the crowd, the staff remained friendly and efficient throughout. Ana, in particular, stood out with her warm service and deep knowledge of the menu. She patiently answered all my questions and made excellent recommendations. The food was absolutely delicious, with generous portions that left me more than satisfied. Great value and flavour all around. I'll definitely be coming by again! 😁🤩”

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