The Family Crab

Featured reviews

• G

  Google user

  ·3 months ago

  “Lovely restaurant, staff are very friendly especially Kaya who served us. Food was very fresh and tasty. Definitely coming back and would highly recommend”

• G

  Google user

  ·5 months ago

  “This is our go-to spot for seafood boils. We stumbled upon it a few years ago on a whim, and have been coming back ever since. The portions are generous, the sauce flavors are incredible, and the staff are always friendly and polite. It may not look like much from the outside or even inside but the food is absolutely fantastic.”

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• G

  Google user

  ·5 months ago

  “This place is amazing food I tryed it a few months ago and now probably their best customer 🤣🤣🤣🤣I order a seafood boil from uber eats and its so nice I have it at least twice a week and it's shut 2day on Monday so I will order 2moro lol”

• G

  Google user

  ·6 months ago

  “Had a lovely meal here, prawns in a bag. Came with a delicious lemon and pepper sauce, red potatoes and corn on the cob. Very tasty. Quite busy for a Weds night. Good service, will definitely return.”

• G

  Google user

  ·7 months ago

  “Terrible experience. Only leaving one star as no stars isn't an option. The service is terrible the staff dont want to listen to concerns over grey seafood. The food you order doesn't come out and when you ask for it they hide in the kitchen or point blank ignore you. Your made to pay before you eat because they dont refund even when they're serving gone off sea food. Avoid unless you want to spend a week on the toilet. Don't even bother asking for a refund partially or fully its straight up refused and your left on your merry way.”

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• G

  Google user

  ·7 months ago

  “Absolutely unacceptable experience. The crab we were served was clearly not fresh — the meat was grey, mushy, and had a strong ammonia smell. That is a clear sign of spoiled seafood. Serving shellfish in that condition is not just poor quality, it’s a serious food safety concern. When we raised this with staff, the response was rude and dismissive. There was no apology, no accountability, and no attempt to resolve the issue. We were not offered a refund or replacement, despite being served inedible food. It is shocking that a restaurant would serve seafood in this state and then refuse to take responsibility. I would strongly caution others before dining here.”

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• G

  Google user

  ·9 months ago

  “Absolutely phenomenal! The seafood boil in a bag was a 10/10 — incredibly fresh, perfectly seasoned, and bursting with flavor. Every bite was tender and delicious. Easily one of the best seafood experiences I’ve had. Highly recommend!”

• G

  Google user

  ·2 years ago

  “Celebrated my birthday with friends at the restaurant. Despite arriving on time, we weren't seated and had to stand by the kitchen desk until my sister grabbed the staff's attention. The wait for food exceeded 1 hour and 20 minutes, prompting us to inquire three times. Drinks were only served after a 40-minute wait. Adjacent tables faced similar delays. Even after receiving our orders, one friend endured additional waiting for her dish, and appropriate cutlery for crabs was absent. Post-meal, we struggled to get attention for table clearing, dessert menu, dessert order, and the bill – a total of three times each. The entire experience, though the staff was young, highlighted the need for improved customer service training. Despite arriving at 7:30 pm, we left just before 11 pm, an unexpectedly lengthy dinner compared to experiences at other establishments. The food was good overall but the experience was disappointing. I was excited to try this new place as I really wanted a seafood boil in my area.”

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• G

  Google user

  ·2 years ago

  “The food is delicious, I took my mum to the restaurant celebrate her birthday - she says the same about the food. The staff members are lovely, and provide great customer service. The only fault that can be put is the wait time. HOWEVER, I noticed that all of the staff were wearing different hats throughout their shift as there doesn’t seem to be many of members of staff on a shift. - the girls that I met are a real asset to the business. I would definitely go back again, and from photos sent to my mum’s friends, they’re going to go too!”

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• G

  Google user

  ·2 years ago

  “Evie and her staff really are focused on the customer experience. The seafood is the best Ive ever had and Im a seafood queen! The deep fried prawns from the starter menu are a must order but rest assured anything you try will be delicious and seasoned to perfection. We will continue to be proud Patrons of The Family Crab and wish it nothing but success.”

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