Domino's Pizza - Edinburgh - Southside

Featured reviews

• G

  Google user

  ·2 months ago

  “DO NOT BUY FROM THIS LOCATION. THEY NEVER DELIVERED MY ORDER AND LIED ABOUT IT. TAKE YOUR MONEY. NOT REPUTABLE! ZERO SERVICE! NOT WORTH IT.”

• G

  Google user

  ·2 months ago

  “Avoid! Terrible food and service. Ordered online at 10.50pm at Portobello. Received a phonecall 25mins later saying their ovens broken and I will get my order from Southside within 20mins. I said but my food will be cold, so I will need to put my oven on to heat up food. After no delivery I had to call Southside branch to enquire why it had been 1 hour since I ordered. Got a rude staff, saying they just got my ticket, he continuely wouldnt allow me to speak. I asked 2 times to speak to manager, he finally said I was speaking to him. I asked for compensation few times, ignored, finally offered some juice (I'd spent about £30) food finally arrived at 12.30am after I'd called again. Pizza was cold, soggy, tasteless, tomato sauce not fresh, hardly any cheese. Hardly any wedges. By the time I'd eaten my oven had been on for over an hour!”

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• G

  Google user

  ·3 months ago

  “I don't know what's happened but that's fine be my last domino pizza. The base sauce tasted like pure tomato paste, really strong and bitter.”

• G

  Google user

  ·3 months ago

  “I was staying at a hotel in the Edinburgh and had a mid night craving for pizza. I ordered online from this store and pizza was delivered at the reception within 30 minutes. It was so fresh and yummy. Highly impressed by their service.”

• G

  Google user

  ·8 months ago

  “I wanted to order a pizza but my phone is not from the UK so I wasn't able to get a verification text from the card company yo verify my payment. You didn't allow to change this verificaction for an email code. Too bad”

• G

  Google user

  ·10 months ago

  “This restaurant charges you for the extras you ask for and NEVER adds them so effectively steal your money as they then call you a liar when you try to get it rectified!! DO NOT SUPPORT THIS OUTLET!!!”

• G

  Google user

  ·11 months ago

  “I am really frustrated with this store, there are always issues like poor pizza quality, too much pizza sauce or forget to give part of order, also when customers are in store, staff speak with each other in different language than in English, with customers in store they should technically speak English. When I phoned today to report that my pizza quality Is bad, the women on the phone was very uninterested in what I was saying, she said like „oh yes, yes. Am sorry, bring the pizza back and the call ended but after discussing the issue with my partner, we agreed that the store had made a mistake so why should we go back almost 2 miles to the exchange the pizza, I know it was collection but he already went up to dominos and collected the pizza but we weren’t expecting this poor quality, so we phoned back after a minute we asked if we pay can they deliver it because it’s their fault and she said that they cant do that. So I started going on about they issues I have with this store and how often and that this mistake was on their end and she cut me off while speaking, told me they are busy and hanged up on me, she lied because it didn’t seem busy when my partner arrived at the store shortly after. This was disrespectful, and from now on this store will never get a good word from me, and I’ll always judge it to be they worst, because this is the only store that makes mistakes and puts way too much tomato sauce onto the pizza, like please employ someone who can make pizza so we can avoid This! Below I added photos below that show the first pizza after arrival home and then the nice pizza is the one that was replaced by the first pizza, my partner asked the staff at dominos if this pizza is good quality and he didn’t even say anything… obviously we know why. I wonder why I had to argue in order to get a good quality pizza, where it should’ve been like that in the beginning. Also the Craigmillar store times are not correct, google shows till 23pm but the domino’s app shows 1am or 23pm depending on location, I have included the screenshots to prove this. UPDATE- staff continue to speak their own language between each other in the store in FRONT OF CUSTOMERS, this is really unprofessional!!! I don’t know if they’re discussing me or anybody else, it’s unfair to customers who only speak English. If this behaviour continues, I will be forced to take this further as this been going on for at least a year and it rude and disrespectful to customers. Disgusting behaviour from staff!!!!”

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• G

  Google user

  ·1 year ago

  “I placed an order via the Domino’s app and due to a glitch, my order accidentally went through twice and I was charged twice. Fortunately, I received a prompt call from Shalik, who noticed the duplication and took the time to confirm whether both orders were intentional. Thanks to Shalik’s attention to detail and quick response, the extra order was cancelled and a refund was processed without delay. On top of that, the pizza and garlic bread were absolutely delicious — hot, fresh and just what I needed. Really appreciated the excellent service and the great food. Thank you, Shalik!”

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• G

  Google user

  ·4 years ago

  “online ordered pickup in person : 2 L🍕s for 20 quid 2 for 1 deal. Recommend ''Ranch BBQ'' 👍👍 barbecue sauce base instead of 🍅 so a bit on the sweet side but absolutely delicious if you don't mind. Much nicer than the pizza with regular tomato sauce as a base IMO. Enough for 2 people x 2 meals. Staff was busy but once got his attention could pickup right away 🙏”

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• G

  Google user

  ·4 years ago

  “Really nice staff in this branch. Went in ordered 2 pizza's both of which were very tasty. Perhaps the veggie could have done with a few more minutes just to make the bottom a bit more crisp however delish all the same. Again much better offers on collection and 2 large pizzas was more than enough for 5 ppl with leftovers.”

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