Pasco's Italian

Featured reviews

• G

  Google user

  ·1 month ago

  “Booked for a table of 14 and pre ordered the food as requested. From the moment we arrived we could tell that the 2 young ladies were struggling to serve tables and get drinks orders. Despite their best efforts they desperately needed more staff members and management. We saw numerous people leaving due to waiting 30mins+ to even get a drink. The restaurant was half full at most but we were unable to order another drink, get sides and we didn't even get close to a desert. Parmesan and black pepper was offered but by the time it arrived most had finished their meals. One of the pre ordered meals was missed too. I will say that most agreed that the food was actually quite tasty although none of the sizzler dishes were sizzling in anyway so not sure how long they were stood for. Disappointing as we used to go to pascos quite a lot but won't be racing back in a hurry.”

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• G

  Google user

  ·1 month ago

  “Really disappointed in our experience tonight. When we arrived it wasn’t too busy but there was only 2 members of staff in, one on the bar and one on the floor (none of the following is directed at them). My partner ordered a pint of Moretti which was flat - we saw the staff member behind the bar trying to top it up with Cruzcampo before it was served. He asked if he could have a Cruzcampo instead which when it arrived was discoloured and tasted awful, the staff member was happy for him to have a bottle of beer instead and stated they’ve been having issues with their pumps. Our starter of Ndjua Calabrese and Bruschetta came and the bread was so hard and stale it was difficult to eat, presentation was poor and it was covered in pieces of raw garlic. Our mains arrived approximately 30 seconds after our starters and were practically inedible. My partner’s calzone dough was raw throughout and covered in grated cheese from a packet including clumps of cheese which had stuck together in the packet. My carbonara had clearly been sitting under a heater or warmed up as when it arrived it was too hot to eat and the sauce had gone stodgy, it just tasted overwhelmingly of cheese and nothing else, clearly not made from scratch and the pasta wasn’t fresh. It was also completely swimming in oil. When we gave our feedback to the staff member he happily took the food off the bill however there was not one senior member of staff or team leader to speak to about it, nor did he pass the feedback on to the chef. I do not blame him however as during this time the restaurant had filled up and there were approx 60 people in - again with only two staff members. We heard other people complaining about wait times and to be honest all the food that was coming out of the kitchen looked like microwave meals. When we paid our bill the staff member said he was leaving on Saturday and seemed very happy about this and said management had left them in the lurch - something to this effect. Not the staff on the floor’s fault whatsoever, they had no leadership or communication with the kitchen it seemed as the chefs were just throwing food out as fast as possible.”

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• G

  Google user

  ·2 months ago

  “Delicious food,great service from the waiters,caters for all size groups, good prices, very clean place.”

• G

  Google user

  ·3 months ago

  “We came for Father's Day as a group of four at a pre-booked table. It was chaotic at best. Initially served warm cider which was sent back. They had none chilled so we had to choose something else, then they had no ice so drinks weren't great full stop. It took them over 20 minutes to take our food order. When the starters finally arrived the bread served with the bruschetta was still raw dough inside. Nobody came to check on us and no staff in vacinity, so when they came to clear our plates, prompted by the kitchen because the main meals were ready, I ended up with no starter (removed from bill). They didn't bring cutlery for the main course and we had to ask for it, dad got so fed up of waiting he took some from another table so her could eat his food. I had a steak knife dropped on me by the waitress. We had to chase up ordered drinks again because it didn't arrive after 15 minutes (by this point the restaurant was almost empty, but the staff seemed more concerned with tidying up than serving). Rare steak was ordered, medium steak was delivered and the pizzas were soggy in the middle. The person eating the steak and chips asked for vinegar and they brought balsamic vinegar not malt because nobody was really paying attention. Again nobody checked on us during main meals and staff generally absent. We would normally have stayed for coffee and dessert but we're just fed up at this point and wanted to leave. The managers response to complaints were that it was busy. Of course it's busy, it was Father's Day, that shouldn't mean the level of service suffers. The manager took 10% off the bill but it was marked as a Blue Light Card Discount which we would have had anyway as the owner of a blue light card but at this point we just had enough of complaining about the poor service so we paid the remaining bill and left. In addition, nothing on the menus is marked as Vegetarian or Vegan, so you just have to take a best guess at what will be okay to eat. Pasco's used to be great and now it's simply horrible, franchising restaurants often has this effect sadly.”

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• G

  Google user

  ·3 months ago

  “Cottingham pascos Just a recent review on pascos, I was a regular at pascos when the old owners where in charge and I recently went in under the new ownership tonight and the night was terrible I didn’t see anyone in charge baring a girl that was working her socks doing everything pretty much herself. The staff had completely changed and the service was poor and slow it took 40 mins for 3 drinks this isn’t the first I’ve heard of this a friend recently went and said the same but I didn’t believe it but wow it was shocking. The food was still nice but service was terrible since the new owners. I’m not to sure who was in charge but for a busy Friday I would presume that a manager was on site and I saw no sign of any manager on. I also spoke to other people on tables and they said the same as me, really disappointed as this place use to be a good restaurant sadly it looks like the place is on a downhill road. Bring back the old owners for heaven sake.”

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• G

  Google user

  ·4 months ago

  “I don’t know what happened last night in Pascos, we were very disappointed. Only 2 members of staff waiting and not an empty table by the time we left. Around 60 people to serve, there were so many mistakes made. It wasn’t their fault they were over worked. People were annoyed orders weren’t being taken. Drinks were taking too long to come out. Our starter was sat on the table for half an hour after we finished before it was even collected. We had booked a table and got confirmation but our table wasn’t on the list so it wasn’t ready when we arrived and we had no apology. We took ourselves off to the bar to pay, we wanted deserts but couldn’t imagine staying any longer we’d been in there so long by this point. Food was really good, I couldn’t fault the taste it was lovely but there was hardly any meat in our pasta which was disappointing for the price. We’ve been eating here since it opened, I don’t know if we will return after last night. Such a shame it was always such a lovely restaurant for families.”

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• G

  Google user

  ·6 months ago

  “We visited Pasco’s on the day it opened and it instantly became a favourite. Simple honest Italian food, friendly staff, great value and genuinely convenient. Nothing was ever too much trouble and it had that rare small business warmth that keeps you coming back. Fast forward 15 years and we returned full of nostalgia only to find it under new ownership. The food is largely the same which in fairness is still decent but the prices have crept up considerably and with them the soul of the place has gone. For what they are now charging you can eat at the likes of Ask or Bella Italia for the same kind of food, arguably better quality and for less money. When a chain restaurant offers better value than an independent that is a real problem. What made Pasco’s special was never just the food it was the feeling. That small family run charm is sadly missing now and no amount of good pasta makes up for it.”

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• G

  Google user

  ·2 years ago

  “Loved it! Came for dinner with family on a Thursday night in February, few tables in when we arrived so a good atmosphere. Very friendly and efficient service. Food came quickly and was great portions and very well cooked Everyone loved their meals and we had some desserts too. No Specific kids menu but they said they could make any of the pasta or pizza dishes for kids which was perfect Will definitely return when we are next in the area”

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• G

  Google user

  ·2 years ago

  “We love Pasco's and visit for family occasions, with family travelling from the South bank to come. The atmosphere is fabulous and one of the reasons we love it. Food is reasonably priced and is usually of a high standard. On this occasion we found the seafood in the linguine marinara and calamari starter were over cooked, which somewhat spoilt my son's meal. All other meals were of the usual high quality. My son has said it has put him off visiting again which is disappointing.”

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• G

  Google user

  ·6 years ago

  “This place have not failed us by any standard I am very well pleased with the treatment we received at this lovely Italian restaurant. The atmosphere was great, the dishes are very well reasonably priced, and you can taste the authentic Italian flavor in every dish we tried 😍 🇮🇹 . The waiters and owner are super friendly, polite and welcoming! Hygiene well maintained and staff are in appropriate ppe Very satisfied and would definitely attend again! Attached are photos of food we actually ordered. This place will not fail your expectations 👍🏻”

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