Smiths - Bourne

Featured reviews

• C

  Christopher Wills

  ·2 months ago

  “Food excellent. Staff Excellent. Music great. Went there on Saturday live band playing very good.”

• T

  Tracey

  ·3 months ago

  “A really unfortunate review to be writing, considering we had a favourable experience a few weeks previous. We arrived at Smiths at 1:15pm, and by the time we eventually left at 3pm, we still hadn’t received one of our orders. The new menus are extremely misleading with incorrect prices. You cannot order a main without a starter. So when I went to order I was told I needed to add starters to the meals. I did, and when I was given a total it was the wrong amount. When I questioned it, I was told that one of the items I ordered was the incorrect amount on the menu and it was £2 more on their till. They didn’t let me know this until I questioned the price, no apology, I was just told I needed to pay the till price. I didn’t accept this and said I would only pay the menu price (No notice = Breach of the Consumer Protection Law). After then ordering our food, it took 50 minutes to receive our starters. (We were told that it was a 40 minute wait). 2 of the mains were quick to come out after the starters but we had to tell them that the peas were wrong and it should be 1 mushy and 1 garden. Then we said that we hadn’t received our 3rd meal. They came back to us and said the ticket was voided (???), that it would be 5-10 minutes and offered us all a free drink and apologised. Only I needed one, I asked for a bitter shandy, and was brought a pale ale shandy….. 20minutes later (well over the 5-10 promised) there was still no 3rd meal. The other 2 people in our party had finished their food at this point. It was 3pm by the time we gave up. I asked for a refund on my meal that hadn’t come - no apology. They said they would refund me, I tapped my card but I don’t see the refunded £ in my bank account yet (I suppose sometimes the refunds take a few days?). Again, disappointing. The food we did receive was great and we appreciated that it was dog friendly. From reading previous reviews it seems that they really need to look into their customer service. Will not be returning, will not be recommending.”

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• B

  Barry

  ·4 months ago

  “We thoroughly enjoyed the experience, the ambience was good, the food good, and our waitress, I think her name was Jasmin, was excellent, nothing to much trouble.”

• M

  Mich Wilkinson

  ·4 months ago

  “Love this pub for food and atmosphere. Had the small plates this evening. Although fabulous, not as good as last year with the choice. Last year's halloumi fries were so much better and quality didnt feel the same generally. However, can't take away its still a fab place to eat and meet up with friends.”

• S

  Steve Dearnley

  ·6 months ago

  “We absolutely love this place! Excellent food, wonderful staff, and a nice atmosphere. Lively without being chaotic, busy without being uncomfortably crammed, lots of character that didn't come out of a catalogue. Just a really nice pub to spend some time and it also has a great beer garden.”

• D

  David Burchell

  ·8 months ago

  “Great meal in here for lunch on a Saturday afternoon. Had the fish finger sandwich which was so good.”

• L

  Lauren Graves

  ·1 year ago

  “Excellent food. Lovely atmosphere, with lots of seating available. Definitely recommend.”

• D

  David Thomas

  ·1 year ago

  “We loved our lunch here. The staff we so kind and helpful. The food was perfect. We had the small plates sharing option. Everything was so tasty and interesting.”

• H

  henry lavery

  ·2 years ago

  “Really good beer garden which has a park at the back. A very posh place for a bite to eat, it is well worth the money that you spend here! There is disabled toilets and disabled access. There is limited parking here occasional parking on the high street but there is parking in the Burghley center then just walk over. Probably one of the best pubs in Bourne.”

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• R

  Richard Graham

  ·3 years ago

  “Visited for a kids birthday meal with the family. 6 of us eating, they are currently offering food 50% off! The customer service was fairly slack, from entering to leaving we spent a good 90 mins! Both myself and my wife both had the rib eye, medium well, it was fantastic, kids had mix of beef burger, chicken burger all day breakfast bap, all the buns were burnt as you can see. Over all the food was good, but like I previously mentioned, the service was a little slow. Drinks seemed pricey, nearly £10 for a cider and pint of lager. Worth a visit even just for the 50% off food.”

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