Slug & Lettuce - Birmingham

Featured reviews

• A

  Aiaja Cerisw

  ·1 month ago

  “Absolutely awful experience at Slug & Lettuce Brindleyplace. The staff attitudes were genuinely shocking — rude, dismissive and completely lacking in basic customer service. The worst was a blonde woman sitting behind the bar when we first arrived, who had an unbelievable attitude from the start. She was the rudest of them all and seemed determined to make customers feel unwelcome. Her attitude was so unnecessarily confrontational that it could easily have caused a situation. You never know who you’re speaking to, so maybe think twice before treating people with such disrespect. We complained to the manager, who gave us 25% off the bill, but honestly, that wasn’t enough to compensate for the time we wasted or how badly we were treated. A discount doesn’t magically fix terrible service and outright rudeness. We came out for a nice time and instead left feeling irritated and disrespected. So much so that we had to take part in a boxing class after leaving There are plenty of other places around Brindleyplace where staff actually know how to speak to customers. Definitely won’t be rushing back.I’m just going home”

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• M

  Mrs A

  ·2 months ago

  “We stopped here for a couple of drinks and took advantage of the two-for-one cocktail offer, which was great value. The staff were really friendly, and we enjoyed sitting outside. I shared a bottle of rosé with a friend, which was lovely. Unfortunately, the outdoor seating area let the experience down. The tables were sticky, there were food spills all over the floor, and the ashtrays were overflowing, so it didn't feel very clean. I also ordered the nachos, which were disappointing. They came with what tasted like processed cheese rather than melted cheese, and they weren't even warm. Overall, it's cheap and the staff are welcoming, but the cleanliness and food quality need improving.”

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• H

  Helena Sixsmith

  ·2 months ago

  “Came for a bottomless on a Wednesday for a catch up with a friend. Our server was Gwen. What an absolute gem. She made sure we had drinks at all times. 100% recommend for a bottomless. Never been anywhere for one that I prefer. Gwen you’re a legend!!!”

• L

  Leon Barnfield

  ·2 months ago

  “Had a wonderful experience at Slug & Lettuce, Brindleyplace! The food was delicious, the drinks were excellent, and the staff were absolutely fantastic—attentive, friendly, and welcoming throughout. Everything came together for a great visit. Highly recommend! I will definitely be back with my mates when out in Brindly Place again, went to see Ozzy Osbourne's bench.”

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• R

  Richard Mathers

  ·3 months ago

  “I visited this place on the 5th of July on a Sunday and it was dead the food took over 2 hours to come out to us and there was only four of us it also came out cold A member of staff a large black woman was very rude to a new member of staff in front of everyone I was very uncomfortable to watch and hear The coke machine was broken which was great when I had two children with me. Just overall a very poor experience not to mention the app not working via the barcode on the tables. Will definitely not be using the establishment again”

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• R

  Rio Richards

  ·4 months ago

  “We had the best time at bottomless brunch yesterday! Our host Keeli was fabulous from start to finish! She catered to all of our needs and really made sure that we had the best time! Thank you so much Keeli! We can’t wait to come again soon!”

• L

  Laurenie Haynes

  ·4 months ago

  “Attended this S&L on Wednesday, myself and my partner came in and I would say that it wasn’t massively busy but there were a couple of people about, we came in at approx 7pm. First impressions were that there was a small Q at the bar and so we proceeded to walk behind the people at the bar, however it turns out that these people gathered were actually all members of staff. There was 1 male on the bar creating what I know to be ‘i-orders’ also known as orders made by customers on the app. Therefore no one was queuing at the bar but us, honest to god there were about 5 people at the end of the left hand side of the bar just stood talking and paying us no notice, the bloke behind the bar said something to someone about serving us and he was completely ignored. Then 2 girls came on the bar with boxes & glasses and were putting stock away, to the right hand side at the other end of the bar near the kitchen were about 3 other members of staff and then near that was a computer with about more 3 more. Never in my life have I seen it so fully staffed yet no one doing anything at the same time. I’ve worked for a popular bar chain and I understand that you would (in general) have bar, floor & kitchen staff and you stick to those areas, no one came to speak to or greet us for a good 5 or so minutes which might not seem a long time but in reality it is when no one is doing anything. The poor bloke on the bar making the app orders was the only person doing anything! Then eventually a younger lad came to take our order and we have the Mixr app, of course he didn’t know the cocktail on offer from the app despite them doing it a few days earlier (fine I’ll pick my battles, didn’t make an issue!) but then after ordering he made the drinks and walked off, I wanted to ask about scanning my code for points and all he would do is come back and make sure the card payment display was up as we hadn’t paid yet - genuinely could’ve taken the drinks and walked off without paying. Look, I know these people are only working for barely minimum wage and don’t exactly get tips or paid by customer they greet etc. But this was pretty appalling service, I’ve honestly never seen so many staff be so useless when it’s not busy in a venue on a Wednesday. This is coming from someone who has worked in the industry and I do know that this was sub-par at best service and honestly left after 1 drink, don’t usually write reviews about stuff like this but it genuinely wound me up! 1 star for the bloke who was working because I can’t give 0.”

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• S

  Sophie Edmunds

  ·5 months ago

  “Visting from Wales to see Louis Tomlinson, it was extremely busy here, but we were really glad we booked for the bottomless brunch which had it's own section where staff were constantly busy and keeping on top of service. Music selection was great and atmosphere was loud but in good spirits. Bella K was fantastic; attentive and checking in with us and other tables making sure we had our cocktails and taking orders for the next frequently, as well as a bottle of prosecco to start our brunch! 🥂 Bella is a credit to the company as well as the bar and kitchen staff for ensuring our food was hot and enjoyable to making sure our drinks were consistently of a high standard despite being so busy. Thank you to all the staff, would highly recommend this place and visit again ✨️🍹”

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• S

  summer sunderland

  ·6 months ago

  “Nicole was our server and she was absolutely fabulous, she was so attentive and so helpful with my orders and questions she helped with my food order so good as i needed my food separated overall she was amazing and i would recommend her to everyone”

• D

  Dawn Mitchell

  ·6 months ago

  “We had a lovely bottomless brunch. Emma was an amazing server and brought drinks really quickly and we friendly and attentive. Would definitely recommend and would definitely come back the next time we visit Birmingham 😊”