
BURGER & SAUCE - Castle Vale
Quick info
About BURGER & SAUCE - Castle Vale
Open daily, BURGER & SAUCE - Castle Vale is a hamburger restaurant in Birmingham, at Unit 8. The kitchen makes its burgers by hand in the store and never freezes the patties. Each burger comes with lettuce, onions, tomato and cheese, and diners choose between the Homemade Classic sauce and the Hot Signature sauce. The menu also includes a Club burger, the Fairy legend burger and chicken burgers, with a spicy chicken option. Smash burgers and sides sit alongside them, and the Signature fries come with sauce and optional fire powder. A mango drink is available to go with the meal. The seating area is spacious, and the restaurant gets busy at peak times.
Reviews
What reviewers say
Reviewers most often mention signature sauce, signature fries, chicken burgers and smash burgers.
What reviewers say
Reviewers most often mention signature sauce, signature fries, chicken burgers and smash burgers.
Customer Review Summary
Burgers and their sauce draw the most praise. Reviewers describe a juicy burger, a soft bun, fresh salad and a rich, slightly tangy signature sauce, and smash burgers and the Fairy legend burger are named as favourites. Close behind is the service, with servers repeatedly called friendly, quick and patient with a young child. Others mention a spacious seating area and cool air conditioning. The complaints are more specific. Signature fries arrived soggy under too much cheese, and chicken burgers lacked crunch. The spicy options gave only a kick, and one reviewer found the mango drink tasteless, like water. One reviewer reports a blocked unisex toilet with stagnant urine, and says a server let their partner use the staff toilets instead.
Customer Review Summary
Burgers and their sauce draw the most praise. Reviewers describe a juicy burger, a soft bun, fresh salad and a rich, slightly tangy signature sauce, and smash burgers and the Fairy legend burger are named as favourites. Close behind is the service, with servers repeatedly called friendly, quick and patient with a young child. Others mention a spacious seating area and cool air conditioning. The complaints are more specific. Signature fries arrived soggy under too much cheese, and chicken burgers lacked crunch. The spicy options gave only a kick, and one reviewer found the mango drink tasteless, like water. One reviewer reports a blocked unisex toilet with stagnant urine, and says a server let their partner use the staff toilets instead.
Featured reviews
- Laura Williams
“Was a nice meal. Cool air conditioning. Spacious seating area. Amarah was attentive and helpful. We were asked if anything’s else was needed. Great to shop and then have a meal here”
- Saira “SairaRizy”
“Tasty smash burgers and sides. Customer service had a very lovely smiling lady who was super helpful. Will definitely return.”
- Shahjahan Idrees
“I always like to visit this place because of delicious food. Fairy legend burger and mango drink is my favourite. today ordered £29 food but mango drink was tasteless.its taste was just like water. Very less mango syrup added by Member of staff. Still like this place. 😀”
- Andy Delemere
“Served by a polite young chap who half forced me into giving feedback, hopefully in the hope to take over from the current manager as he should do, as it's not a great review. The toilet was sign posted clearly from within the shop/dining floor but reaching the corridor which lead to the unisex toilet made me stumble upon the prayer room (which I'm guessing was the ladies toilet many moons ago before people forgot about science and the facts of there being only 2 genders and having a defunct space) and unfortunately finding it blocked I had to disturb stagnation (thankfully only with urine) but the nice young lad serving allowed the missus to use the staff toilets to not torment her with the smell of stagnant urine that i had to endure. Overall the server was very polite and accommodating, the food isn't terrible, and the burgers are quite nice and better than a McDonald's but dont expect anything exceptional as the price matches the expectations of the food, overall 5 out of 10 food, the premises 2 out of 10, the service due the the nice lad serving 8 out of 10. Overall 15/30”
- Aisha Hussain
“Me and my family came down to eat our food after an appointment. The place was very accessible for my disabled sister. The food was tasty and fresh. Our server was Bushra and she made sure that we were comfortable and had everything we needed. The Salad in the burger was lovely and fresh, the sauce was fiyahh, and my mom enjoyed it ☺️”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Good to know
“Our original burgers are handmade in-store and come topped with fresh lettuce, onions, tomato, and cheese along with a choice of our ‘Homemade Classic’ or ‘Hot Signature’ sauce. We don’t freeze any of our meat patties so you can be sure you’re getting top-quality ingredients & taste.”
- AccessibilityWheelchair-accessible car park · Wheelchair-accessible entrance · Wheelchair-accessible seating
Amenities
- Wheelchair-accessible car park
Show more amenities
- Accessibility· 3
- Wheelchair-accessible entrance
- Wheelchair-accessible seating
- Wheelchair-accessible toilet
Location
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