Costa - The Roastery
Quick info
About Costa - The Roastery
On Christopher Martin Rd in Basildon, Costa, The Roastery is a coffee roastery where green beans arrive to be roasted on site before packaging and delivery to shops. The building also doubles as a training center for employees, alongside its roasting operations. A yard on site handles pallet collection and deliveries, supporting the flow of stock in and out. The entrance is step-free and wheelchair accessible, making the site workable for visitors with mobility needs. There is no booking system in place, and the site operates on a walk-in basis. It keeps daytime hours Monday to Friday and closes on Saturdays and Sundays. Delivery extends beyond the site itself, reaching the shops that receive the roasted coffee.
Reviews
What reviewers say
Reviewers most often mention in-house coffee roasting, guided site tour, training center and green bean delivery.
What reviewers say
Reviewers most often mention in-house coffee roasting, guided site tour, training center and green bean delivery.
Customer Review Summary
Reviewers most often come to see Costa roast its own coffee in the UK, following the beans from green bean delivery through roasting to packaging before they head out to the company's shops. One visitor calls it an incredible operation, and another found the tour very interesting, with a guide who answered every question and friendly employees, making it a birthday gift that went down well. Close behind, current and former Costa staff describe the site as a great place for meetings and training, with one saying it was good to finally see where it all starts. Delivery and collection visitors mention a clean, open yard and a very nice forklift operator. The criticism is thin but pointed. One contractor on site work reports a manager being extremely rude, and a long-time Costa customer writes of feeling let down on loyalty and ethics. One driver says the friendly staff on deliveries sometimes offer a free coffee.
Customer Review Summary
Reviewers most often come to see Costa roast its own coffee in the UK, following the beans from green bean delivery through roasting to packaging before they head out to the company's shops. One visitor calls it an incredible operation, and another found the tour very interesting, with a guide who answered every question and friendly employees, making it a birthday gift that went down well. Close behind, current and former Costa staff describe the site as a great place for meetings and training, with one saying it was good to finally see where it all starts. Delivery and collection visitors mention a clean, open yard and a very nice forklift operator. The criticism is thin but pointed. One contractor on site work reports a manager being extremely rude, and a long-time Costa customer writes of feeling let down on loyalty and ethics. One driver says the friendly staff on deliveries sometimes offer a free coffee.
Featured reviews
- Mark T
“Sadly loyalty & ethics means nothing to Costa Coffee co, after supporting them for over 10+ years, all gets thrown back in my face - since I'm not good enough for you guys I guess my money isn't either how ever much or less I have, well I …”
- Arran Page
“Deliveries from 0800 nice friendly staff quick tip possibly a free coffee 👍🏼 …”
- Sean Radley
“As a coffee drinker and fan of Costa to be able to visit a primary site for the preparation of thier coffee was as ever a great experience made better by the fact my employer has equipment within that from time to time i have to look after”
- Mitchell Drewett
“Only come to collect pallets but noticed the yard was nice and open and clean guy on the forks was very nice too”
- Alan Packard
“Was on site work and a chap called Barry who's a manager here was extremely rude you would expect this not to be the case from a man in his position.”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Closed
- Sunday
- Closed
Good to know
- AccessibilityHas wheelchair-accessible car park · Has wheelchair-accessible entrance
Amenities
- Has wheelchair-accessible car park
- Offers delivery
Show more amenities
- Accessibility· 1
- Has wheelchair-accessible entrance
Location
Coffee shops near Costa - The Roastery
- The Coffee Shop4.71488.5 mi away
marvel and dc memorabilia, all day breakfast, breakfast baguette takeaway
- Market West Coffee4.81289.4 mi away£1–10
croissant, oat milk latte, cakes and pastries
| Place | Rating | Distance | Price | Mentioned in reviews |
|---|---|---|---|---|
| Costa - The RoasteryRoasts on-site | 4.591 | — | £15–30 | in-house coffee roasting, guided site tour, training center |
| The Coffee Shop | 4.7148 | 8.5 mi away | — | marvel and dc memorabilia, all day breakfast, breakfast baguette takeaway |
| Market West Coffee | 4.8128 | 9.4 mi away | £1–10 | croissant, oat milk latte, cakes and pastries |
The 2 nearest coffee shops by distance. Ratings, hours and review terms come from public business profiles.
More to explore in Basildon
Places in Basildon
See all places in Basildon