China City Chinese Basildon

Featured reviews

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  Charlotte Evans

  ·9 months ago

  “My family have been coming here since they opened as they always catered to our requests. Now they have new management they have decided they no longer want to cater to customers requests, shame new management will run this into the ground. Also the old receptionist was a lovely lad who knew our orders soon as we walked in. The 2 ladies now taking orders has got ours wrong twice in the whole twice we've been there in past month. Won't be ordering here again.”

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  Deanna Harnetty

  ·1 year ago

  “0 stars. Worst chinese ever. The chicken balls were pink inside and food was cold. I called up and spoke to them about this. The man on phone was very very rude. Kept saying well they crispy so they cooked. Being crispy on outside doesn't mean cooked inside. Was no need for rudeness. Anyway I have taken photos so if I get food poisoning from this I have proof. Avoid this place at all cost. Bad food, no taste, small portions, and very rude manager or boss. Not professional at all and then decides to hang phone up on me. Thank you for the great service”

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  Chris Cooper

  ·1 year ago

  “Got lemon chicken, special fried rice and crispy seaweed. My only complaint was the lemon sauce was very watery and the portions overall were small. Stil not bad for £13.60. One of the cheaper Chinese takeaways in Basildon but certainly not the best”

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  A R

  ·1 year ago

  “Have used this Chinese for the past 10 years, however, my latest experience was disappointing. The new young girl with dark hair and huge fake eyelashes who takes the orders is incredibly rude. Three times I had to repeat my order to her over the phone as she continued to chat to someone else whilst I was still talking and she STILL got my order wrong. When I phoned up to complain, she outright denied messing the order up and her attitude was completely dismissive. Luckily, I returned to the store and the manager resolved the issue but this girl is ruining your reputation. Please employ someone with professionalism and some understanding of how to provide good customer service.”

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  Haffee Faizal

  ·2 years ago

  “Awesome customer service! Ordered some food it was banging, had a lovely lady serve me mentioned it was her first day on the job and I couldn’t find a single flaw. Been coming here for years now would definitely recommend and the politeness and kindness from that young woman was very heart warming thanks guys keep it up !!”

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• P

  Purple73

  ·3 years ago

  “Been a customer for over 15 years. For the first time I've thought I need to find a new place as I have had 2 takeaways that I've really not enjoyed the food. Dishes have changed flavour and not good quality now, and got our order wrong a few tmes lately which is annoying. Time to say goodbye.”

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  Josie M

  ·3 years ago

  “A decent chinese, the chips let it down they were somehow soggy and dry at the same time <\3 loved the chicken curry and chow mein, delivery was also right on time. Food wasn't hot but cant fault them for that its freezing out lol. Decent pancake roll, it had some crisp to it whereas a lot of other places its just overly greasy and soggy. Overall, not disappointed.”

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• A

  Ash

  ·3 years ago

  “Usually order from here as it's next door to me and I'm usually happy with the food... However got pork fried rice and it was Incredibly hard and bland, the chicken balls where good, the roast pork Chinese style was horrible, and the duck was mainly all skin, asked for it shredded but it wasn't.”

• D

  Daniel Taylor

  ·4 years ago

  “I've used them for years on a regular basis. Its Friday I understand they will be busy o get this but after waiting an hour and quarter to call them back to ask where it is the lad said another half hour... I give them the benefit of the doubt and after 2 hours still nothing. I asked to speak to the manager and got greeted by the most rude and sarcastic woman I have ever spoken to. If they stated at the beginning there was going to a 2 hour wait i would just ordered from elsewhere but the lies are not acceptable. They was obviously short on drivers too as the guy said the food was ready and waiting for the driver to collect. They did offer a £5 discount but that didn't interest us. Our kids have been waiting patiently. Dont lie to customers Disgusting behaviour.”

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• H

  Helene Dwyer

  ·7 years ago

  “We have been using China City as our preferred local Chinese for several years now and we have never experienced any issues. Whether going into the takeaway itself or ordering for home delivery service has always been fast and efficient. The staff have always been friendly and attentive They offer a vast selection of Chinese cuisine and are always happy to assist in any modification to dishes required, especially ifballergies are involved. The food has always been hot and tasty , portions are also generous too.”

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