Beauty Island
Quick info
About Beauty Island
On Landover Rd in Landover, Beauty Island is a beauty supply store operating on a walk-in basis. The shelves hold a wide range of hair care supplies along with both human and synthetic hair, and the store also carries scented body oils. Purchases are final, with no returns or refunds, and any exchange runs through store credit rather than cash back. Customers making an exchange need to sign up for a membership account, a requirement that applies even when the original receipt is presented. That same membership doubles as a VIP rewards program for shoppers who use the store regularly. Beauty Island is open daily, covering the full week without a separate schedule for weekends. The store does not have a public restroom for customer use.
Reviews
What reviewers say
Reviewers most often mention no returns or exchanges, required to join membership, pricing discrepancies at register and no restrooms available.
What reviewers say
Reviewers most often mention no returns or exchanges, required to join membership, pricing discrepancies at register and no restrooms available.
Customer Review Summary
Reviewers repeatedly point to the store's large selection of hair care supplies, including human and synthetic hair, plus scented body oils and small accessories like shoes and outfits, as reasons to shop here. Close behind that praise sits a recurring and detailed complaint about returns and exchanges: multiple diners describe being refused a refund or exchange, even with unopened items and receipts in hand, and being told they must sign up for a membership and store credit system just to swap products. Several also mention pricing problems, from a flat iron rung up differently than its shelf sticker to a general sense the store runs overpriced. A few note unhelpful or irritated staff at checkout, though one reviewer under apparently new management found employees willing to explain products. One reviewer also describes discomfort from the store having no restroom available. Overall the merchandise draws people in, but the return policy and pricing issues come up again and again as sticking points.
Customer Review Summary
Reviewers repeatedly point to the store's large selection of hair care supplies, including human and synthetic hair, plus scented body oils and small accessories like shoes and outfits, as reasons to shop here. Close behind that praise sits a recurring and detailed complaint about returns and exchanges: multiple diners describe being refused a refund or exchange, even with unopened items and receipts in hand, and being told they must sign up for a membership and store credit system just to swap products. Several also mention pricing problems, from a flat iron rung up differently than its shelf sticker to a general sense the store runs overpriced. A few note unhelpful or irritated staff at checkout, though one reviewer under apparently new management found employees willing to explain products. One reviewer also describes discomfort from the store having no restroom available. Overall the merchandise draws people in, but the return policy and pricing issues come up again and again as sticking points.
Featured reviews
- xo Oluwa
“Tried to call the store several times because I was unsure about their return policy; no answer. I even called at different times throughout the day, still no one picked up the phone. And come to find out they have a no return policy.”
- Storm Williams
“Extremely to high for me. Over priced for no reason”
- Artemus Stories
“Nice clean store but no restrooms. I have an health problem and need go often. I thought it was a law that you have a bathroom if it a large store. Yes, I didn't make it to the bathroom in time. I was very embarrassed.”
- Linda Feazell-Stagg
“Looks like it's under new management . Employees are definitely available to assist you and will explain their products if you ask.”
- K. Smith
“DO NOT BUY YOUR ELECTRONICS FROM HERE! I went in to buy a flat iron and a blow dryer. There were to Gold N Hot flat irons on the shelf with yellow sticker for $22. 99. And blow dryer was $50. At the register they said flat iron was priced …”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Good to know
- ReservationsWalk-in only
- AccessibilityHas wheelchair-accessible car park · Has wheelchair-accessible entrance
Amenities
- Has wheelchair-accessible car park
- On-site services available
- Good for quick visit
Show more amenities
- Accessibility· 1
- Has wheelchair-accessible entrance
Location
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