
Hong Kong Ocean
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Quick info
About Hong Kong Ocean
Hong Kong Ocean is a Chinese takeaway in Wrexham, at 27 High St. The menu includes chicken chow mein, chicken balls and chicken and ham rolls, with chips and salt and pepper chips as sides. Orders are taken by telephone only, not at the door or counter, so every order is placed by phone. Payment is cash only, and card payment is not accepted. The takeaway opens Tuesday to Sunday and is closed on Mondays.
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Reviews
What reviewers say
Reviewers most often mention chicken chow mein, chicken balls, salt and pepper chips and chicken and ham rolls.
What reviewers say
Reviewers most often mention chicken chow mein, chicken balls, salt and pepper chips and chicken and ham rolls.
Customer Review Summary
The main complaint is the manner of the owner and staff. Three reviewers describe being shouted at or having the phone put down on them, one after asking to confirm a pickup time. Two say they turned up with a card and were told it was cash only, which they say is not stated online or on the menu. One was told to stand back and that orders were telephone only, and a stranger gave their child chips.
Customer Review Summary
The main complaint is the manner of the owner and staff. Three reviewers describe being shouted at or having the phone put down on them, one after asking to confirm a pickup time. Two say they turned up with a card and were told it was cash only, which they say is not stated online or on the menu. One was told to stand back and that orders were telephone only, and a stranger gave their child chips.
Featured reviews
- Liam Bannister
“Quick order, relatively speedy service and delicious food with good portions. Salt and pepper chips were some of the best I’ve had”
- Honor Jones
“Such rude customer service! I double checked the time to pick up as I didn’t quite hear and I was shouted ‘OK ORDER CANCELLED’ and had the phone put down on me. A bit of patience would have been nice!”
- Handbridge Paving & Landscaping
“Food was fantastic, but the owner and workers was ever so rude witch makes downfall for coming back but if you can put up with bad manners. Then other then that food was great.”
- Janet
“Can’t comment on the food as I didn’t get passed the rude customer service. Started with the initial phone call which was abruptly cut short, had to phone back to complete the order. Was told 1 hour before ready (that’s ok as it’s a Saturday evening- expect it to be busy). Turned up to collect food with card payment and was rudely shouted at saying it’s cash only. I replied with where does it say cash only ? Was then told I SHOULD HAVE ASKED when I ordered. Was that before or after they hung up on me ! Walked away without food. Will never go back!”
- The Black Sheep projects
“This is a cash only business which is fine buy it does not say anywhere online or on the menu. I turn up with a card to pay for my food and the woman was very rude, she said what am I mean to tell everyone who rings is cash only....well ye if you don't advertise its cash only. Am I a mind reader?”
Hours
- Monday
- Closed
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Good to know
- AccessibilityWheelchair-accessible seating
Amenities
- Wheelchair-accessible seating
Location
Chinese restaurants near Hong Kong Ocean
- Hong Kong House4.31321.3 mi
curry sauce, chicken curry, chips
- Golden Dragon4.2851.8 mi£10–20
sweet and sour chicken, generous portions, bland sauces
- China China4.01732.7 mi£10–20
house special chow mein, dry chicken fried rice, salt and pepper chicken wings
| Place | Rating | Distance | Price | Mentioned in reviews |
|---|---|---|---|---|
| Hong Kong Ocean | 4.6200 | — | — | chicken chow mein, chicken balls, salt and pepper chips |
| Hong Kong House | 4.3132 | 1.3 mi | — | curry sauce, chicken curry, chips |
| Golden Dragon | 4.285 | 1.8 mi | £10–20 | sweet and sour chicken, generous portions, bland sauces |
| China China | 4.0173 | 2.7 mi | £10–20 | house special chow mein, dry chicken fried rice, salt and pepper chicken wings |
The 3 nearest chinese restaurants by distance. Ratings, hours and review terms come from public business profiles.
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