Tops Pizza

Featured reviews

• G

  Google user

  ·3 months ago

  “I ordered the two of us deal for delivery, tops watford has been my go to pizza shop, however this time it has been a nightmare!!! I ordered 2 pepperoni crust large pizzas, they sent deep crust, when I called and said I paid almost £10 extra for pepperoni crust they said it was their mistake and they will send me a medium pepperoni crust half and half, each half being each of the 2 pizzas i ordered. I said no I want 2 pepperoni crust as I spent money on 2 pepperoni crust. Then I was passed on to the manager and he didn’t sound like the manager. So I said are you the manager because you aren’t fixing anything you keep cutting me off and offering me a medium pizza, he then proceeds to shout at me on the phone in front of my kids saying “I AM THE MANAGER” like excuse me, where is the respect? Hello??? After that I said I cannot believe it to the man, I asked for his name he said ajmal or ijmal something like that, i then said right my husband will be coming to the shop, my husband then proceeds to come to the shop, everyone is laughing and smiling and not serious. Once my husband spoke to this so called manager, he said to the manager you spoke to my wife very disrespectfully, in front of my young kids, that’s not a good example, the manager completely ignored my husband and went and took a phone call from another customer, during this a old man with hearing aids and glasses roughly looking 60 picked up 20 XL boxes from this black chair, and went and tried stacking them up on the red counter, instead of them being on the counter a few of them fell on my husband, firstly WHY IS THERE A OFFICE CHAIR IN A SHOP, SECONDLY WHY ARE YOU MAKING A 60 YEAR OLD PICK UP THAT MANY BOXES, my husband said you are a joke, the manager then said to my husband, I’m sorry while smiling and laughing and drinking milk like he did not care. Once my husband walked out and went to his car, a blue Honda jazz Drivers car was blocking me, my husband respectfully said please can you move your car i need to leave, the driver then goes to my husband and says wait, there is a delivery that is almost ready, my husband then waited 8 minutes and driver puts his middle finger up when he horns, picture and plate of the car and picture of the shop and this ijmal ajmal manager has been sent to watford borough council and local law enforcement police officers. I said right I will be reporting him to council, now I have a meeting with council of watford borough this week and they will be taking my statement and sending officers of council to inspect the shop and after that this shop will be going through the board of hygiene and safety because excuse me, there is no respect or service I was treated like a dog. This must be a new manager as last year this manager or worker was never here, the shop was better without him.”

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• G

  Google user

  ·5 months ago

  “Pizza was somewhat decent but the customer service was poor and charging extra for basic sauces just feels greedy. If I’m already paying premium prices, sauces shouldn’t cost extra. Overall, experience left a bad impression.”

• G

  Google user

  ·8 months ago

  “I've had pizzas from here since I went to college over 15 years ago and after moving back to the area recently it's still just as good as I remember. A little more expensive than your typical local pizza place, but still cheaper than the big chains and easily as good if not better too. Ordered about 11.15pm and got my food about 11.50pm just before they closed. Everything was cooked perfectly and the delivery was fast.”

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• G

  Google user

  ·8 months ago

  “I ask chicken pizza they gave jalapeño customer service very poor. I have connected with 100s of pizza shops. Never I see kind of attitude. Not recommended again”

• G

  Google user

  ·9 months ago

  “I recently ordered from Tops Pizza in Watford, and I couldn’t be more impressed! The pizza was absolutely delicious – fresh, hot, and bursting with flavor. The crust was perfectly crispy, and the toppings were generous and high quality. The delivery was prompt, and the customer service was friendly. Definitely one of the best pizza places in Watford. Highly recommend”

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• G

  Google user

  ·10 months ago

  “Management & Services Zero The delivery driver was extremely rude. We paid for delivery, but instead of bringing the order to our door, the driver made us collect it from the street. he said that we provide him a wrong address I received my order late, and unfortunately the food arrived cold and burnt. I’m very disappointed with the quality of the food”

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• G

  Google user

  ·1 year ago

  “We used to order regularly but voted with our feet up until today when my daughter asked for pizza. It was burnt and when we complained we were offered a new pizza that was delivered in 25 mins, but strangely they wanted to collect the burnt pizza to take it away! My kids were hungry so we gave the one slice each of the overdone pizza as it was still edible. Surely they could see the state of the pizza when it was cooked/cut and please re-think the attitude of collecting the pizza that's gone wrong!”

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• G

  Google user

  ·2 years ago

  “Taste wise the pizza was great. But the offer was literally cheatful because of its size and quantity. The medium pizza is £5.99 but they gave us ‘1+1’ offer for £13+ pounds which is unacceptable. Terrible experience.”

• G

  Google user

  ·4 years ago

  “Topps has been our go-to pizza takeaway place since we moved to the area 2 years ago. We must have ordered at least 15 times and I never expected such poor customer service as I experienced this time. My husband asked for our pizzas to be extra cooked. The special was well done on the top but the dough was completely raw inside, I’ve included a photo. The veggie pizza was supposedly well done too but you can see the difference in colour compared to the special. I could live with the veg pizza if the manager hadn’t jumped at his own defence telling me that this happens when it’s over cooked and there’s nothing they can do. Eventually just put the phone down completely confused listened to the manager’s excuses and that’s 2 pizzas gone to waste. No offer to remake our order or a refund. Completely unprofessional in my opinion and won’t be ordering from here again.”

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• G

  Google user

  ·6 years ago

  “We have ordered pizza from here regularly through the years but the quality and the customer service has just gone down hill. To the orders being wrong and the staff taking no responsibility for it and leaving us with the wrong pizzas. Ridiculous! We ordered chicken tikka chicken for our topping and normally it's red when I called them they asked if it was red I said no they put me on hold for afew seconds said it's definitely chicken tikka and ended the call. The chicken is obviously plain. Pics attached...”

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