Wildcard Bar and Grill

Featured reviews

• G

  Google user

  ·1 month ago

  “I cannot rate the food as I didn't get any !! We went for a family meal to celebrate my sonds GCSE results, it was booked months in advance. We should have been given a larger table due to one of our party being in a wheelchair. I aclled the day before and was 'assured' we would get 2 table joined together. This didn't happen I had to move the tables with a member of staff. After sitting at our table for 40 minutes we had to go and request menus, After a further 30 minutes, no one came to take our orders so we left. Not 1 person came to see us, we had to go to the bar and get drinks. If the restaurant was busy, I would understnad it but it was 25% full. When we told the gentlmen behind the bar we were going, he was not bothered and no apology given. I e-mailed them the next day to give my feedback after 5 days of not hearing back I mailed again. STILL NOTHING. Absolutely disgusting, what should have been a special night turned out to be not so special.”

• G

  Google user

  ·1 month ago

  “Really enjoyed our visit to Wildcard Bar & Grill. The food was great, the atmosphere was really nice, and we had a brilliant time. Big shoutout to Joe for looking after us. He was friendly, helpful and made us feel really welcome.”

• G

  Google user

  ·1 month ago

  “Drinks were lovely and nice atmosphere. I ordered bbq pulled pork burger and It tasted like a burger from a fairground, cheap patties and stacked to the point where it was toppling over when it arrived and impossible to eat. Wayy too much cheese sauce so the brioche bun was pretty much mush. I asked to upgrade my fries to have cheese sauce sour cream and bacon bits, the chips tasted like the frozen microwave chips and some still have a frozen taste to them, there was no sour cream or bacon bits. And I paid £17.50 for the burger and £3 to upgrade my fries which is why it was so disappointing The wings and tenders however were lovley”

• G

  Google user

  ·2 months ago

  “I came in to watch England play last night and even though they lost the place still had good music playing and the vibes were still epic all thanks to Joe one of the staff members. Thanks for the amazing mocktails will definitely be coming back!!”

• G

  Google user

  ·2 months ago

  “Visiting for my niece’s birthday, I managed a last-minute Saturday booking for 16 people. Please be aware parking is unavailable. The bar was pleasant and clean. We sat upstairs and were asked during ordering whether we wanted separate bills for the three families. The food arrived after about 50 minutes, all at once. The burgers and fried chicken were ice cold; the chips were warm and over-fried, each hollow and soaked in oil. The coleslaw was so sour that the mayonnaise had clearly gone off, and I had to spit out my first bite. I complained and requested the manager, who did not appear. When I asked again later, he arrived, acknowledged the issue, said only “I’ll speak to the kitchen”, and did not return. We asked once more to speak with him because we wanted to pay and raise the complaint. Eventually, he returned, agreed the food was below standard, and offered a 20% discount. The bill arrived as a single total, making it difficult to calculate with VAT and the discount. We had to let one person pay the full £305 and sort it out later. Honestly, it was the worst meal I have ever had in a restaurant. Almost every member of the party has since been ill. Please avoid at all costs unless you’re just going for a drink.”

• G

  Google user

  ·3 months ago

  “Wow what can I say! Me and my friends went in for a drink for his birthday and ginger Joe was absolutely amazing. The service he gave was incredible and would absolutely come again. What a lovely staff member to have in your team! He accommodated our requests and gave us a brilliant start to our night! Thanks so much Joe!”

• G

  Google user

  ·3 months ago

  “Massive thank you to Joe. Excellent customer service Couldn’t decide what I want to drink and he came straight over with suggestions We need more Joe’s ☺️”

• G

  Google user

  ·4 months ago

  “Extremely Disappointing Experience I visited Wildcard on Ecclesall Road to watch the Champions League Final and unfortunately had one of the worst customer service experiences I have ever experienced. I ordered food and drinks at the same time. The food arrived after around 20 minutes, but my drink did not arrive for over an hour. During that time, I asked the staff member who took my order on three separate occasions for an update and was repeatedly told that the venue was busy and that there would be a delay. After waiting for more than an hour, I was eventually brought a drink that was not what I had ordered. I returned it and explained the situation. To make matters worse, my friends at the same table received additional orders while my original drink order was still missing. After waiting over an hour, I reminded a member of staff that I still had not received the drink I had ordered at the beginning of the match. The situation escalated when a manager, who identified herself as Jannet, approached our table. Rather than apologising for the delay, the incorrect order, and the poor communication throughout the evening, she raised her voice and warned me that I would be removed from the venue if I continued speaking in what she considered a raised tone. I found this response completely unprofessional. I was frustrated after waiting over an hour for a simple drinks order, but I was expecting assistance and a solution, not confrontation. At no point did I receive a sincere apology or feel that the issue was being handled appropriately. I understand that busy events can put pressure on staff, and delays can happen. However, customers should still be treated with respect, and management should be capable of resolving complaints calmly and professionally. Unfortunately, the combination of excessive waiting times, incorrect orders, poor communication, and the way this complaint was handled left a very negative impression. Based on my experience, I would not return and cannot recommend this venue to others looking for good customer service.”

• G

  Google user

  ·1 year ago

  “The food was very nice and all of it. The only down side was it took an age to get our drinks n my daughters pizza. We didnt moan or complain and the manager deducted all our drinks and the pizza so thats a massive respect and thank you. Would most definitely recommend and I will be going back”

• G

  Google user

  ·1 year ago

  “We've just been to Wild Card for a family meal to celebrate my daughters birthday. 3 of us wanted to order the Memphis BBQ plate only to be told it wasn't available. Not a great start to the evening. I ordered the Buffalo prawn skewer. £19.50 for 7 prawns (that tasted of nothing) a handful of salad and a dish of the saltiest fries i have ever eaten! The rest of us ordered an American double cheese burger (which wasn't eaten because the patty was burnt and the cheese sauce was lumpy and greasy). Touchdown Cajun chicken tacos (which was average). Boneless basket loaded fries (with chewy chicken). BBQ pulled pork stone baked pizza and Chick N Kiev loaded fries, which were both thoroughly enjoyed. Please be aware this is a sports bar, and it is very, very loud. Also, a 10% service charge is automatically added to your bill, which is one thing that i do not agree with. IF I want to leave a tip, I would like to decide how much that will be. Overall, I didn't enjoy anything about the Wildcard Bar and Grill, and I definitely wouldn't recommend it to anyone.”