Fupburger

Featured reviews

• G

  Google user

  ·1 month ago

  “This seems like a great setting for a few drinks but it was awful for food. Too loud but fair enough, got over that. Our friends ordered their food and seconds later I ordered ours and said same table number, we were not made aware of any wait for food, not many people were eating at the venue it was mainly drinkers. We waited ages for our food, I had taken medication and started to feel unwell so checked with the waitress, it had been around 45 mins at this point, she went and checked on the food status and came back a few minutes later and said it would be out in a couple of minutes, she brought our friends meals and said she would come straight back with our food so our friends waited to eat theirs. She never came back, at this point I had to complain to someone else who seemed like a supervisor or more in charge, she wasn't particularly apologetic or caring, she said it was essentially out fault for ordering separately from our friends as orders go missing when they are busy,I said they ought to say if there is a wait on food, it had now been 57 minutes waiting, she offered a drink for free as a token apology. Our food arrived shortly after, the burger was delicious but the loaded fries were practically cold. Would never eat here again and a waste of money. Avoid.”

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• G

  Google user

  ·3 months ago

  “After loving the Fupburger in the Ten Bells, I am quite disappointed with it since being in the Three Stories. I came in last week being the first time trying it in the new location and the young girl behind the bar greeted us with “we don’t serve food” then she checked her phone and realised the time was 12:30pm so they do serve food. They didn’t have the ingredients for a burger my friend ordered so she had to select something else from the menu. My food came along with her side of fries but as the young lady was bringing them out she dropped some on the floor and on herself and laughed it off and said only a few fell on the floor and handed my friend her fries.- she should have took them back and re-done them. We waited ages for my friends burger to come and when it did it wasn’t what she ordered as she asked for it without sauce etc so we had to wait even longer. I re-visited again since then and ordered some chicken tenders. On their new menu they have the chicken wings but it says you can replace them with chicken tenders so when the person behind the bar was repeating my order I made sure they were coming out as chicken tenders and not wings. The food came to us and they came out as wings so it had to be sent back and corrected, which is disappointing when I made sure when ordering. I was also disappointed with the portion size of the fries. I’ve added two photos to this review one is from when it was in the Ten Bells and you can see the difference in the chips compared to how little you get now for the same price. Both times visiting the new location it was very quiet as it was a weekday so the service is quite poor for it being quiet. Fupburger has gone down-hill in my opinion and seems like others agree that it was better in the Ten Bells🤷‍♀️ The price is extortionate for what you get. We ordered 2 drinks, chips and chicken tenders and it was £33.”

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• G

  Google user

  ·3 months ago

  “Had an awesome veggie burger today!! All my mates tried it and didn’t realise it was veggie! Lovely staff especially Aden who went out his way to make me a veggie burger!!”

• G

  Google user

  ·3 months ago

  “Was really looking forward to trying FupBurger in the new Three Stories location, but it really fell short of our expectations. Firstly, as a table of 3, two of us received our burgers and chip portion, and our other friend didn’t receive their chicken wings and dough balls until 20-minutes later, this was brought with no apology or acknowledgment that she was left waiting with no food when ours were nearly finished. Secondly, the food portions are a lot smaller than anticipated, especially considering the marketing of fupburger, which seems to portray this large and bulky portion sizes, but the reality was super underwhelming. I also think not including chips and charging extra for these is extremely cheeky, and not worth the price alone. Thirdly and finally, the food was subpar, and we all ended up having an upset stomach following our visit, wouldn’t recommend and wouldn’t visit again. Which is a shame as I had heard really good things when Fupburger was based in 10 Bells.”

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• G

  Google user

  ·4 months ago

  “Having enjoyed several positive visits to The Bell in the past, I was genuinely looking forward to trying Fupburger at Three Stories. Unfortunately, what should have been a straightforward meal turned into one of the most disappointing dining experiences I have had in a long time. Upon arrival, we found a table and placed our order downstairs. We were then left waiting for approximately 45 minutes before approaching the bar to enquire about our food. At that point, we were informed there was a waiting time of over 30 minutes. While delays can happen and are understandable during busy periods, it is basic customer service to communicate this at the point of ordering. Had we been informed of the expected wait, we could have made an informed decision. What made the situation particularly frustrating was the complete lack of communication throughout our visit. After waiting for over an hour, with no update or apology offered, we had to ask again about the status of our order. We were then told it would be a further 15 minutes. Our food eventually arrived after approximately 1 hour and 15 minutes. To add to the disappointment, the food itself did not match what we had ordered. We ordered two different burgers a Fire Chic and a Cheesy Cluck Old yet both appeared to be identical. The advertised toppings were either missing or barely present, with no noticeable sauce and almost no bacon. After such an excessive wait, we simply did not have the patience to send the meals back and start the process again. What is most disappointing is that this experience falls far below the standard I have previously associated with The Bell. Delays can be forgiven, mistakes in the kitchen can be forgiven, but poor communication, dismissive customer service, and incorrect food arriving after such a prolonged wait are much harder to overlook. Finally, the overall atmosphere was not helped by the appearance and conduct of the door staff, which did not project the level of professionalism one would expect from an establishment seeking to build a positive reputation. I rarely leave negative reviews, but this experience left me feeling thoroughly let down. There was every opportunity to recover the situation through honest communication and attentive service, but unfortunately that did not happen. Based on this visit, I would struggle to recommend Fupburger at Three Stories and have no plans to return.”

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• G

  Google user

  ·4 months ago

  “A lot of money for one little burger £12 way to much sauce no pickles. But still nice. Staff were friendly. Not given any napkins or knives and forks or told were they were. Maybe its me but I thought it was better at the ten bells. Wasn't asked how we liked the burger to be cooked.”

• G

  Google user

  ·5 months ago

  “Absolutely stunning & delicious food! Visited spontaneously with my teen boys... In their words - it was the most goodiness burger they've ever had! The atmosphere is perfect and the service received was friendly, prompt and informative. We will most definitely visit again soon and be telling everyone about how goodiness it is! Food coma accomplished! 🙌🏼”

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• G

  Google user

  ·5 months ago

  “Really liked Fupburger when they were at the Ten Bells. First visit to their new venue at Three Stories and it has a very different vibe. Same great food but very loud music made it nearly impossible to have a conversation, it felt more like a bar focussed on drinking than somewhere chilled to get some good food like the Ten Bells was”

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• G

  Google user

  ·1 year ago

  “Highly recommended, we ordered to much food advise the loaded fries to be more of a sharer same as the halomi bricks which where huge and amazing. We had the thug lyfe with the black pudding and I thought it was amazing. Walked away with a happy and full belly 😂”

• G

  Google user

  ·1 year ago

  “We called in around 4pm and as it’s walk ins only we hit a busy service, my daughter really wanted to come here as it was her birthday, we decided to come back later on, the gentleman behind bar wouldn’t charge us for the drinks! Came back an hour later and got a seat straight away, staff were amazing and the food was superb, best burger we’ve had. When paying they even gave us another discount for the inconvenience earlier that day. Great staff, great food and great service.”

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