Mad Hatter

Featured reviews

• R

  Rethers 03

  ·1 month ago

  “What an awful experience. NOT COELIAC disease SAFE! my partner and I heard seen good reviews and videos and decided we had to see what it was all about. But the moment we walkin in we noticed the staff were rude. 1 said hello then continued to learn on the front bar area talking to another staff member, we said sorry to interrupt but are we alright to sit outside the girl behind the bar said yeah off you go. We walked around and my partner found a table but standing on the other side was a staff member pointing at a table for us to sit at, and rolled there eyes when we got confused as we didn’t see anyone showing us to a table. We sat and I needed to tell the member of staff I had coeliac disease but she went before I had the chance. We stared at the menu unsure it would be Gluten safe. after waiting for someone to come to the table for 10 minutes as we couldn’t get anyone’s attention, we explained that 1 of us was coeliac and they went to get the separate menu as no one asked about allergies and intolerance’s before we sat . we ordered 2 drinks 1 meal from the regular menu, & 1 from the “gluten free” menu. And my partner asked to order his milkshake then for after the meal. The drinks came fairly quickly, and then a very long wait and the milkshake arrived (even tho we asked for it to be after the main food) but he had it anyways. Then the meals arrived after a long wait again, they looked good, the “Gluten FREE” meal I ate part of (tostie, crisps and salad).When eating I found a chip hidden within in the crisps, (the chips were not gluten free) I was unable to get any attention from staff member to inform them, During the meal no one came back to ask if everything was ok, No offer for extra drinks, was just left with no choice but to NOT eat the meal due to the clear cross contamination. After my partner had finished eating we sat waiting 30 minutes with the plates infront of us and empty glasses and was annoyed I couldn’t have my food. A girl came to take the plates no communication just took the plates and went. WHY CALL YOUR MENU GLUTEN FREE IF YOU CANNOT ACCOMMODATE IT. Finally, the server came back to the table and gave us the bill, we explained what had happened and he was very apologetic, we explained that we could see it was busy however it meant I couldn’t eat the meal, and no one would stop to help us when we tried. He explained that as a larger group came in that it was hard to keep up with orders but he would tell the kitchen to be more careful. (the larger group came in after we ordered our food)… £40 what a waste as I couldn’t even eat. To the server with the Longer blue hair, thank you for apologising! you listened clearly when you took my order and double checked you got it right👍🏼 it wasn’t your fault as you didn’t serve me the food yourself and you were rushed off your feet with no one else around helping you!”

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• S

  Sue Ashmore

  ·1 month ago

  “What a lovely quirky place ! I had the Cheshire Cat cocktail…. Was scrumptious! Can’t remember name of cocktail my daughter had but it had bananas in. The staff was so lovely. Not a big place but the outside area is so nice There’s a fairly big log cabin that’s amazing. It’s definitely got holiday vibes. Didn’t have food only two drinks each but the food looked lovely. I will eat if I visit again…. Which hopefully one day I will. Can’t recommend this place enough.”

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• F

  Frances Thomas

  ·2 months ago

  “Had the tea for 2 this afternoon and had the best time sat in the sun next to the river! Our server was lovely and made sure my veggie friend got enough veggie sandwiches. Sam delivering it with a cheeky smile was the cherry on top ☺️ Cheers chefs and thanks to everyone working 🥰”

• P

  Paula Constable

  ·3 months ago

  “Absolutely the best find in Matlock. We treat ourselves to breakfast here maybe once a month. The eggs Benedict is my husband’s favourite while I love the crushed avocado and poached eggs on toast….to die for. Their coffee is hard to beat and all served by the most polite and helpful staff. Special shout out to the lady with purple blue hair. They have the most adorable deco and also an outside garden overlooking the river. 5/5 from us and would definitely recommend a visit.”

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• K

  Kerryanne Warne

  ·3 months ago

  “Went in with partner & family, first visit and I won't be back unfortunately. The place looks lovely, well decorated, food was great... But, it felt as if the staff couldn't be bothered to serve us. Didn't get a drink we ordered, even after asking again if it was coming and they knew we hadn't had it. Such a shame!”

• G

  Gabriella Tyler

  ·4 months ago

  “Had a lovely time and great food. Amy was a lovely waitress :) she made us feel very welcome and was super friendly, thanks Amy xx”

• D

  Donna Schofield

  ·5 months ago

  “I am struggling with some of the reviews on here. We visited for the first time today and had a wonderful experience. Firstly we were greated with a warm welcome and nice atmosphere. The place itself is unique and quirky. Lots to enjoy and take in. I had a full cooked breakfast which was cooked to perfection. The staff were friendly throughout and as it was an anniversary treat for us we wanted to take a few photos and get some memories. The lady there happily took us outside and took photos of the two of us with some lovely backgrounds. We were very impressed. I have nothing but positive things to say about this great find. We will be back ! Thankyou for looking after us.”

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• A

  Abbie Reece

  ·5 months ago

  “Very good food !! The staff were welcoming and it’s a really cute tea room. They have facilities for younger children too including a small book corner.”

• K

  Kate Trodden

  ·7 months ago

  “Had a magical lunch here, sat in the log cabin out the back, overlooking the river. The food was beautiful, we had the Mad Hatter Club Sandwich and the Stew in a Yorkshire. The tiramasu hot chocolates were incredible. Really warm service, can't wait to return!”

• S

  Sarah Swain

  ·8 months ago

  “Visited Mad Hatters on a Monday over the Christmas holidays. We were looking for a quick bite to eat before exploring Matlock. Upon arrival at around 11am we were advised to go through the front of the cafe to the back where a cabin was situated with extra seating. We took our own seats as no one was around to show us to one. The cabin atmosphere was cosy and warm despite it being a chilly day outside. The menu has a wide variety of different dishes so a bit spoilt for choice, however once decided it took a little while before someone came to take an order however when they did they were very polite. The order didn’t take too long to arrive, opted for a crunchie hot chocolate, latte and a couple of ‘We’re All Nuts Here’ Croffles. The food was really nice and I’d recommend the place if you’re looking for a sweet treat, however perhaps a little overpriced for what you get £9.95 per croffle but it definitely looks appealing on the plate. The hot chocolate was nice too, although not too sure about the chocolate dipped around the edge of the glass, it looks great as a decorative feature but practically I ended up getting it over my face when taking a drink from the cup! We weren’t there for very long but it looked pretty popular during the time we were there with quite a few people coming and going and I overheard they also had some tables reserved for people later in the day. They also appear to be dog friendly as a very good dog was sat with its owners on the table next to us. We did find the staff were nice and friendly throughout our visit. Upon exit, we could make payment by card at the main counter at the front of the cafe which was good. As a note we have visited this cafe before a few years ago and found the service to be very good on both occasions. Despite the prices being a tad high I would recommend giving it a try and would probably visit again during another visit to Matlock.”

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